Customer Service Top Tier

Brian Zibuda

617-***-**** *******@***********.*** linkedin.com/in/brian-zibuda-president-and-founder-abz-benefits-1944b5a

Proven Leadership Insurance Expertise Creative Problem Solving

Accomplished, motivated, and bold leader with education and experience in management of top tier client programs, member insurance and benefit plans, operations oversight, critical thinking, innovative solutions, and multifaceted collaboration in fast-paced environments. Assists in defining vision, developing strategies, and driving continuous improvement. Career track includes contribution to high-performance work cultures with a demonstrated ability to partner throughout all levels of the organization.

Areas of Expertise

Team Collaboration Operations Management Project Management Organizational Effectiveness Commercial Coverages Creative Problem Solving Detail-Oriented Strategic Planning Process Improvement Program Management Insurance Oversight Top Tier Client Programs Customer Engagement Direct To Consumer Agencies

Experience

ABZ BENEFITS North Attleboro, MA

President and Founder 2019 - Present

Built, from the ground up, a profitable business, including financial operations, client service, and account management.

Provide world class client and customer service driving valued broker agreements with top insurance carriers nationwide.

Relationships include corporate national sponsor for the First Tee and multi-year deals with several state golf associations.

National sponsor with the International Association of Golf Administrators (IAGA)

Drive strong and long-lasting relationships with a diverse client base, including Mass General Brigham Hospital, Mass Golf Association, Washington Golf. CT State Golf Association, PA State Educators, and the United States Equestrian Federation, among others.

Licensed in P&C, Life, Accident and Health in all 50 states and DC.

Ensure comprehensive product offerings, including group discounted auto and home insurance for multiple clients.

Played a role in helping design a break through voluntary mental health and wellness plan.

AUGEO AFFINITY MARKETING St. Paul, MN

Senior Vice President 2003 - 2019

Managed business development and marketing in a broker capacity, including forming key alliances with top insurers on a nationwide scale.

Realized growth from 7 clients to 100+ through strong work ethic and due diligence within the group auto and home insurance, long term care, and pet insurance sectors.

Successfully secured multiple new carrier appointments, including Aflac, GEICO, Lendkey, and MetLife, among others.

Managed high-profile accounts with superior results, including 100% client retention for 10+ years.

Held direct responsibility for expanding the client based through generating new sales from products and services.

Drove business growth an average of $1.5M+ in annual commission income during tenure.

Built the New England branch office through uncovering new opportunities and providing a presence in the Boston and Providence markets.

LIBERTY MUTUAL Boston, MA

National Account Executive 1995 - 2002

Held direct responsibility for comprehensive sales, marketing, client acquisition, and customer strategy.

Ensured comprehensive new client sales and account management activities through national organizations.

Successfully doubled new business sales volume from $5.1M+ to $10.3M+ within a year timeframe.

Oversaw a talented and diverse team accounting for $104M+ in annual revenue.

Created and deployed Volvo Value Insurance, through fostering partnerships with Volvo customers with exceptional insurance garnering $38M+ in written premium for the first three years.

Ranked #1 in sales among the company account executive sales force for five consecutive years and recognized by leadership for the largest affinity employer account in the company’s 100+ year history.

Designed and implemented sales strategic vision, including marketing and advertising at the regional and national level.

ADDITIONAL EXPERIENCE

REPUBLIC INSURANCE / WINTERTHUR SWISS INSURANCE CO Director of Sales and Marketing

JOHN HANCOCK PROPERTY AND CASUALTY Director – Regional Marketing Operations

AETNA LIFE AND CASUALTY Senior Analyst – Marketing – Commercial Insurance Division / Account Representative

Education & Credentials

UNIVERSITY OF CONNECTICUT Bachelor of Science in Marketing

CERTIFICATIONS / LICENSES Life, Accident, Health and Property/Casualty Insurance Agent in all 50 states and DC

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