Reina Walkowiak

**** ***** ***, *** *****, IL ***51 • 815-***-****

Objective

Obtain a position in an organization where I can maximize my skills. I wish to have a position where my over 10 years of customer service and sales experience can be utilized to improve customer satisfaction with my background and ability to work well with people. Work Experience

Pandora Jewelry, Bolingbrook, IL November 2023 – Present Sales Lead

• Manage all the associates

• Responsible to open and close the store

• Process inventory and run daily reports

• One of the top in sales every month

United Fidelity Funding Corp, New Lenox, IL June 2019 – June 2023 Mortgage Loan Processor

• Provide support to loan officers and underwriters

• Review and verify borrower’s income, credit reports, employment histories

• Order appraisals, titles, and social security verifications

• Ensure compliance with company policies and underwriting guidelines

• Provide customers with courteous friendly efficient service Stay-at-Home Parent, New Lenox, IL August 2010 – May 2019 Duties

• Spent this time parenting four young children including two babies

• Accomplish duties of Room Parent for elementary school Universal Financial Group, Bolingbrook, IL March 2004 – July 2010 Mortgage Loan Assistant/Mortgage Processor

• Experience includes making 100+ outbound calls on a daily basis

• Trained newly hired telemarketers on how to talk to potential borrowers and how to learn rebuttals for all common questions and scenarios

• Included disclosing, gathering, and verifying borrower information. Duties also included customer sales and support, reporting projections, and managing including prioritizing pipelines

Language Skills

Bi-lingual: I am fluent in Spanish

Education

High School Diploma, John Burroughs High School, Burbank, CA 1994 References available upon request