Brooklyn, NY *****

+1-929-***-****

ad3mhu@r.postjobfree.com

SUMMARY

I am a hardworking, responsible

and purposeful person who is not

afraid to take on challenges. I am a

strong communicator, I work very

well both on my own and as part of

a team. I provide excellent

customer service. I always focus on

the details, while being able to

handle multiple tasks/ projects at

the same time. I believe that my

skills and qualities that I possess,

including technical ones,

correspond to the job description.

Kseniia

Rostovskaia

EXPERIENCE

June 2022 - January 2024

Front Desk Receptionist Brace Central (Orthodontic office) Brooklyn, NY

- Successfully managed information using company's software, including sign-in, patient records, document management;

- Handled incoming and outgoing telephone calls with an overall customer satisfaction core of over 95%;

- Handled successfully 50+ phone calls daily with no complaints during the last 1.8 years;

- Greeted patients warmly and made them feel welcome, signed them in, and directed them to their destination; - Performed administrative and critical tasks;

- Multitasked by flexibly fulfilling necessary roles;

- Interacted with insurance companies;

- Successfully solved problems regarding patients' insurances;

- Successfully provided necessary information to the patients;

- Managed incoming and outgoing mail, courier services, faxes and other correspondence;

- Composed and prepared routine correspondence, letters and reports with job-related software;

- Coordinated pick-up and delivery of express mail services;

- Supplied callers with office address and directions, employee email addresses and phone extensions;

- Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and other relevant software applications;

- Transmitted information or documents to customers through email, mailings or facsimile machine.

SKILLS: Double-blind in English language · Employee Relations · Team Leadership · Customer Service · Problem Solving · Public Speaking January 2020 - September 2022

Customer Service Frontend Manager (day and Night) Netcost Market Brooklyn, NY

- Interacted with customers: providing the necessary information / assistance, taking measures to resolve conflicts with customers, returning goods;

- Managed the work of cashiers: compliance with labor discipline, compliance with safety regulations, compliance with appearance;

- Implemented of control over the presence of price tags on goods in a fixed zone;

- Monitored the condition of equipment: cash registers.

- Collaborated with management to develop and implement strategies to improve service quality, increase customer retention, and drive revenue growth;

- Implemented training programs to enhance the skills and knowledge of customer service staff, resulting in improved performance and customer satisfaction ratings;

- Assisted in supervising a team of 20-30 cashiers and customer service representatives;

- Managed cashier scheduling and breaks to optimize coverage during peak hours;

-Resolve customer complaints and inquiries promptly, maintaining customer retention rates of over 90%;

- Maintained up-to-date records of employee attendance, payroll information, vacation requests;

- Provided leadership during times of organizational change or crisis situations.

Night shift responsibilities:

- Manage and supervise all activities that occur during the night shift, ensuring smooth operations and adherence to company policies and procedures;

- Supervise night staff, including cashier, security personnel, and cleaning staff, assigning tasks and providing guidance as needed;

- Provide excellent customer service to guests who may arrive late or have inquiries or issues during the night, resolving any concerns promptly and professionally;

- Ensure the safety and security of the premise during the night shift, including monitoring surveillance systems, conducting security checks, and responding to any security incidents or emergencies;

- Conduct night audits to reconcile daily transactions, prepare financial reports, and ensure accuracy in accounting records;

- Respond to emergencies or crises that may occur during the night, such as medical emergencies, fire alarms, or customers disturbances, and take appropriate action to address the situation;

- Complete administrative duties, such as generating reports, updating records, and communicating relevant information to management and other departments;

- Provide training and development opportunities for night staff to ensure they are equipped with the necessary skills and knowledge to perform their roles effectively;

- Ensure compliance with all relevant laws, regulations, and industry standards related to operations, safety, and customer services. SKILLS: Customer Satisfaction · Sales · E-Commerce · Employee Training and development · Leadership and team management· Teamwork ·Team Leadership · Customer Service · Problem Solving and conflict resolution · Public Speaking · Excellent communication and interpersonal skills · Customer-focused mindset· Strong organizational and multitasking abilities · Ability to analyze financial and operational data January 2015 - September 2019

Database Administrator Rosgosstrakh (medical/life insurance company) Ufa, Russia

- Ensured database security, integrity, stability, and system availability; - Maintained database backup and recovery infrastructure;

- Oversaw security protocols for the database ensured compliance with data protection and privacy requirements, and identify opportunities to improve functionality;

- Supported the development of database governance procedures, created backup and disaster recovery protocols, and ensured data integrity and security;

- Collaborated with the IT team: project manager and developers;

- Successfully provided support to users of corporate software;

- Design, implement, and maintain DBMS databases, ensuring data integrity, availability, and security.

- Perform regular database backups and disaster recovery procedures to minimize data loss and downtime, resulting decrease in recovery time.

- Monitor database performance, identifying and resolving bottlenecks and implementing optimization techniques, resulting improvement in query response time.

- Collaborate with development teams to define and implement database structures and schemas that adhere to best practices and meet application requirements.

- Conduct regular security audits and implement security measures to protect sensitive data, ensuring compliance with industry regulations.

- Provide technical support and troubleshooting for database-related issues, resolving tickets within a 1 hour response time.

- Interacted with the government organization that controls the activity of the medical/life insurance companies;

- Interacted with the company staff of +100 employees;

- Resolved customer queries related to database issues promptly and accurately;

- Analyzed system logs regularly to identify any potential problems or suspicious activities.

- Developed scripts for automating routine maintenance tasks such as index rebuilds and statistics updates;

- Analyzed database applications and made necessary adjustments to parameters and architecture to improve performance. SKILLS: Oracle Database Administration · Double-blind in English language · Microsoft Outlook · Azure Active Directory · Databases · Oracle Database · Communication · Microsoft Azure · SharePoint · Cloud Computing · Microsoft Office · Microsoft Excel · Office 365 · SQL · Troubleshooting · Information Technology · Bug Tracking · System Administration · Teamwork · Public Speaking

EDUCATION AND TRAINING

December 2018

Bachelor of Science Accounting And Finance

Novosibirsk State University of Economics (NSUEM), Novosibirsk, Russia June 2015

Secondary Vocational Education Social Security Law Ufa College of Statistics and Informatics, Ufa, Russia June 2015

Specialized Secondary Education Accounting And Finance Ufa College of Statistics and Informatics, Ufa, Russia LANGUAGES

English:

Professional

Russian:

Native/ Bilingual

CERTIFICATIONS

Certified QA Engineer 1/2024

Certified Junior QA Engineer with a strong foundation in software testing methodologies and a commitment to ensuring product quality. Leveraging industry-standard certifications and hands-on experience, seeking opportunities to contribute to QA processes and collaborate with development teams to deliver high-quality software solutions. Skills:

- Proficient in manual testing techniques and methodologies

- Strong understanding of software development life cycle (SDLC) and agile methodologies

- Familiarity with automated testing tools such as Selenium, JUnit, and TestNG

- Experience with defect tracking tools like Jira, Bugzilla, and HP Quality Center

- Solid knowledge of programming languages such as Java, Python, and SQL

- Excellent analytical and problem-solving skills

- Ability to collaborate effectively with cross-functional teams

- Strong communication skills, both written and verbal

Contact this candidate