L'aShawn Dallas

Analytical

Brownstown, MI *****

ad3mhd@r.postjobfree.com

+1-734-***-****

Analytical, performance-oriented, and driven professional with years of success in Operational and Business Analysis, Administration, Business Operations, Financial Reporting, and Project Management. My expertise entails conducting a comprehensive financial and operational analysis, identifying areas of risks and opportunities, developing problem solutions, implementing new processes, developing KPIs to assess the performance of team members, and collaborating with clients, suppliers, and other stakeholders. Ability to demonstrate a strong work ethic, leadership skills, and responsiveness while working energetically on assigned tasks, dealing with high-stress situations regularly. Pro-active with proven ability to manage multiple assignments efficiently under extreme pressure while meeting tight deadline schedules.

Authorized to work in the US for any employer

Work Experience

Job Coach

ArKay, Inc - Flat Rock, MI

October 2023 to Present

• Proactively engage with various Consumers to assist them with skills that are conducive for a work environment.

• Consistently monitor behaviors to ensure safety and productivity during program hours.

• Train Consumers to perform job task; and encourage engagement with peers and staff to build communication skills.

• Work to ensure safety procedures are followed during transportation and program activities.

• Aid and Assist Consumers with feeding and changing to ensure proper hygiene.

• Produce and track quality data for the enhancement of each Consumer. Project Controls Specialist II

United States Steel Corporation - Ecorse, MI

August 2017 to June 2020

• Managed financial reporting and analysis for high dollar construction projects for capital and cost spending.

• Performed financial miscellaneous transactions in Oracle to add to or deduct from project spending.

• Managed project documentation and making adjustments in Oracle for accurate tracking and reporting.

• Monitored and track Project Management forecasting and liability for the Engineering Department.

• Engaged various project stakeholders to facilitate the completion of project documentation to obtain approval.

• Facilitated project meetings with Managers to understand obstacles related to project timing and Vendor issues.

• Provided financial data and project documentation for legal audits.

• Created financial ad hoc reporting when necessary.

• Stayed abreast on changes to process and procedures within the Engineering department and reinforce them to the team.

• Worked with Engineers, Managers, Specialist, and other team personnel to complete project support task.

• Created product or service requisitions in Oracle for materials or services used to deliver quality projects.

• Performed Change order request and cancellation of requisitions when necessary.

• Produced all Accounting Reports and performed all procedures for the Engineering department for monthly Closing.

• Provided process improvement and best practices for better functionality to eliminate waste.

• Work in conjunction with Vendors and various teams that are abroad to resolve issues with invoicing.

• Daily analysis of financial information ensuring that the correct information is captured.

• Troubleshoot issues within Oracle reporting when they arise; and work with the Administrative team until resolved.

• Skilled in documenting processes and procedures.

• Extensive daily administration and data mining using Excel and Tableau. Drainage Analyst: Contract Assignment

City of Detroit - Detroit, MI

March 2017 to August 2017

• Produced analysis on water and drainage charges to ensure that customer accounts were billed accurately.

• Initiated financial adjustments to correct payments that were processed in error.

• Functioned as a "Quality Checker" to ensure valid dollar amounts, and that the adjustments were done correctly by other employees.

• Responsible for detailed documentation to system smart sheets so that pertinent information was included in customer accounts.

• Instrumental in building relationships with residential and businesses customers to bridge the communication gap that existed due to the lack of understanding related to billing, drainage, water, and sewage charges.

• Responsible for educating residential customers and businesses about "Green Credits"; in an effort to help with their monthly drainage bill.

• Researched the "Parcel Viewer" site to verify total and impervious acreage; and to ensure that customer's impervious acreage was being calculated correctly; and to verify housing or building structure.

• Investigated parcel information and addresses on the "Accessors" site to compare account information listed for customers in "En-Questa".

• Created reporting to display processing information for Detroit residents, businesses, and "City of Detroit" departments.

• Liaised between the Condo Association and DWSD in an effort to help resolve billing issues.

• Worked with the Lean Specialist to structure filing systems for the Drainage department; and to organize department for better function and use.

• Added value to the department through making suggestions on processes to improve workflow. Tele-Diagnostic Specialist: Contract Assignment

Fiat Chrysler LLC - Auburn Hills, MI

January 2015 to October 2015

• Lead the effort in gathering Project requirements to create configurations for the Vehicle Data Recorder

(VDR) so that engineering Groups could do in-depth testing for various vehicle structures.

• Created the Global Process and Coordination for Global Fiat Chrysler groups to receive VDRs to do a variety of testing on vehicles within their country.

• Managed the logistics of VDR shipping to LATAM, EMEA, NAFTA, and APAC.

• Gathered all necessary paperwork requirements for Customs so that VDRs would be delivered.

• Built relationships with Logistics personnel in FCA and associate Regions.

• Created and managed reports to capture Asset Management, Project Performance, Asset forecasting, and the display of Quarterly Metric Comparisons in Excel and PowerPoint.

• Managed the Distribution and Tracking of VDRs for various fleets.

• Identified vehicles that completed testing; and worked with other departments to ensure those vehicle restrictions were removed.

• Site Collector and Departmental SharePoint Administrator.

• Responsible for troubleshooting issues that occurred on the website, granted/restricted permissions; created forms and libraries to house documents; managed and created workflows; maintained capacity and performance through audits. Created Nintex forms and managed project requests.

• Point of contact for resolving issues related to VDR location and investigation. Tracked Project timing for VDR assets, and maintain documentation.

• Utilized supplier systems and vehicle systems to do in-depth investigation and research to identify and resolve complex issues; and resolved problems related to lost or non-working VDRs.

• The administrator of the Qualifier System.

• Responsible for granting permissions to approved personnel and guiding them in the proper use of the system.

• Worked with the supplier "Control Tec" to resolve issues related to Employee drivers and Custodians used for VDR testing.

• Ensured that appointments for VDR installation and removals were accomplished; and that the technicians were scheduled to perform service on non- working VDRS.

• Performed consistent follow up with Groups, Global Partners, and Dealerships to ensure the installation of VDRS; and that they were uninstalled and returned after project completion.

• Backup to the Tele-Diagnostic Durability Lead Engineer.

• Managed VDR Distribution for various customers.

• Ensured that the correct equipment was ordered for Durability testing.

• Accessed Proving Grounds Test Information System to gather requirements for testing and to complete documentation for VDR distribution.

Senior Analyst

Blue Cross Blue Shield of Michigan

December 2001 to December 2010

• Project Lead for the First Call Resolution Process.

• Utilized surveys to measure customer satisfaction; and substantiate performance.

• Managed dashboard reporting, in addition to meeting with upper management to discuss monthly results for each department.

• Heavily involved in goal setting and providing process improvement techniques to enhance performance.

• Managed quarterly and yearly reporting to establish baselines, and communicate performance.

• Worked with various Vendors to ensure that business requirements were obtained; and that system adjustments were implemented for the purpose of sound reporting.

• Worked with all levels of Management and departments within the company.

• Facilitated meetings and training sessions with Customer Service Reps to improve keyboarding skills so that their performance would positively impact the customer.

• System (NICE) Administrator of the department.

• Responsible for training employees to use the NICE System; and functioned as help desk support when needed.

• Created training documentation to assist employees and Managers in navigating through the NICE System.

• Excellent use of Excel, Word, Power Point, Outlook, Java, Publisher, One Note, and Skype.

• Managed the Corporate Recovery Process.

• Responsible for investigating claims that were incorrectly processed through the NASCO system.

• Created corporate communications to detail and to identify system impacts and resolution for other affiliate Blue Cross Plans throughout the United States.

• Worked with internal customers to implement processes and procedures that would enhance the processing system and prevent further system issues.

• Resolved high level inquiries through investigation; and performed payment adjustments to ensure that customers were reimbursed correctly.

Education

Certificate

eCornell University

April 2019 to July 2019

MBA in Business Administration and Management

American InterContinental University - Hoffman Estates, IL April 2006 to April 2007

Bachelor's Degree in Human Resource Management

American InterContinental University - Hoffman Estates, IL April 2005 to April 2006

Skills

• Leadership

• Administration

• Analytics

• Project Management

• Process Management

• Word

• PowerPoint

• Excel

• Visio

• Access

• Vendor Management

• Reporting

• Data Entry

• Documentation

• SharePoint

• Technical and Analytical Writing

• Research

• Training; Understanding of Cash Flow

• NPV

• Forecasting

• Compound Interest. Critical Thinking

• Public Speaking

• Problem Solving. Team Player

• Business Analysis

• Oracle

• Business Requirements

• Requirements Gathering

• Communication skills

• Time management

• Driving

• Customer service

• Google Suite

• Presentation skills

• Project management

• Leadership

• SharePoint

• Google Docs

• Windows

• Oracle

• Business requirements

• Analytics

• Sales

• Content management systems

• HIPAA

• Clerical experience

• Medical terminology

• Typing

• Help desk

• Research

• Office management

• Medical records

• Order entry

• Data collection

• Document management

• Project leadership

• ERP systems

• SAP

• Purchasing

• Manufacturing

• Procurement

• Data mining

• Data analytics

• Analysis skills

• System administration

• Visio

• Records management

• Program management

• Data management

• Communication skills

• Product management

• SAP ERP

• Microsoft Office

• Microsoft Excel

• Data entry

• Negotiation

• Order fulfillment

• Computer skills

• Microsoft Outlook

• Organizational skills

• Databases

• PeopleSoft

• Conflict management

• Database management

• Continuous improvement

• Administrative experience

• Hospitality

• Management

• Microsoft Access

• Public speaking

• Process management

• Smartsheet

• Adobe Acrobat

• Live chat

• Pricing

• Front desk

• Marketing

• Caregiving

• Mentoring

• Time management

• Teaching

• QuickBooks

• Microsoft Powerpoint

• Microsoft Word

• Sales support

• Microsoft Project

• Word processing

• Math

• Employee orientation

• Phone etiquette

• Requirements gathering

• Business analysis

• Recruiting

• Computer literacy

• Construction

Certifications and Licenses

Driver's License

July 2022 to July 2026

I drove for Veyo for a short period of time, and my vehicle and driving information was verified. CPR Certification

RBT Certification

CNA

First Aid Certification

Contact this candidate