Lavern A. Warren-Newkirk

**** ******* ***

PHILADELPHIA, PA 19138

267-***-**** (primary)

OBJECTIVE

To obtain a position that will utilize my skills, abilities and experience to contribute to the company's success.

EXPERIENCE

Customer Service, Transworld System inc

07/2017 - 11/2020

Fort Washington, PA

Handled high volume incoming and outbound phone calls, and handled dispute, updated and verified credit bureau information, generated receipt and dispute letters . Collections for first party billing, and third party billing, correspondence, printing and assorting letters to be sent out to consumers .

Provider Services, Corperate Call Center

07/2014 - 05/2015

Blu Bell, PA

Provided medical benefits to providers, worked with claims, procedure codes, and diagnosis codes. I handled a very high volume of incoming calls,and outgoing phone calls.

Credit Bureau Senior Representative, NCO

Financial Systems

06/1998 - 01/2014

Horsham, PA

I handled all incoming phone calls, processed automated universal data forms and consumer dispute verification from database with Major Credit Bureaus. I also utilize customer service skills to settle problems pertaining to credit reports and assisted customers with credit card and check payments, Corresponded with third parties, Receptionist, Compliance Auditor, Trained new hires, and assisted with Consumer Affairs . Claim Processor, Recovery Service Iternational

Cigna

09/1994 - 03/1998

Bala Cynwyd, PA

Processed disability claims, processed voided checks billed to wrong provider in error, overpayments Workman's Compensation etc. Processed refund checks. Calculated FICA and Federal taxes on overpaid checks

Senior Billing Representative, Medaphis

08/1988 - 09/1994

Bala Cynwyd, PA

Processed first, second and third party bills regarding various private insurance carriers and hospitals . Prepared daily payments for bank deposits, ICD9 and Procedure Coding. Handled customer service, high volume telephone activity .Handled all correspondence and collect follow-up

EDUCATION

Olney High School

09/1982 - 06/1984

Philadelphia, PA

High school graduate or equivalency certificate (GED) REFERENCES

Name: Renee Christmas

Reference Type: Professional

Job Title: Supervisor

Years Known: 20

Day Phone: 215-***-****

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