EVE ALIANO

Experienced Sales & Marketing Assistant / Administrative Assistant / Customer Service / Outbound calling Telemarketer

**** ******* ****** ****

Philadelphia, PA 19115

215-***-**** – direct/cell

ad3mh2@r.postjobfree.com

PROFILE

Self-motivated Sales Assistant Professional with over 20 years of sales support, business development, B2B & consumer sales calling, trade shows, customer service and executive administrative assistant experience. Works well independently, self-starter. Types approximately 38+ wpm. Always a team player. Detailed oriented. Honest, loyal and forthright. Oriented toward long-term career goals offering professional and personal growth.

EDUCATION

CITE Business School - Philadelphia, PA; Certificate in Business (2010)

Temple University - Philadelphia, PA; Liberal Studies (1993 – 1994)

University of the Arts - Philadelphia, PA; Theater Major (1990 – 1992)

PROFESSIONAL EXPERIENCE

Receptionist / Admin 6/2021 to present

America’s Best / National Vision, 2435 Commerce Ave. Bld. 2200 Duluth, GA 30096

Answer all phone lines and take messages or give calls to appropriate team member (GM, etc.)

Assist patients with customer service issues when they call in, I.e.: placing contact lense orders, assisting in estimated cost of glasses, contacts, etc.

Running all insurance products for patients

Confirmation calls to patients

“Ready calls” to patients (letter patients know their glasses and or contacts have arrived)

Assist Sales Reps in doing adjustments and repairs on patients’ glasses

Assisting the team (Sales Reps, etc.) in other needs as requested

Sales & Marketing Support / Business Development 1/2015 to present

NEIO INC / Northeast Insurance Outlet, Inc., Bensalem, PA 19020

•Maintain all telemarketing initiatives for resident and B2B sales (average 3 – 11 leads produced from cold and warm sales calls and door to door B2B cold calling, etc.)

•Handled outbound calling; resulting in an average of 75 calls per day

•Assisted with customer quotes for GL, business vehicle insurance, and homeowners insurance

•Excel spreadsheet data entry

•Initiated and drafted marketing materials and implemented direct mail campaigns

•Door to door B2B sales calls, trade shows, etc.

Sales & Marketing Support / Business Development 2/2017 to 9/2017

Precise Payroll, LLC, Hatboro, PA 19040

•B2B cold outbound telemarketing / B2B sales and business development calls 60% of the time / week

•Door to door cold B2B sales calls and attended business networking groups to gain new business 15% of the time / week

•Submitted proposals to prospective clients

•Initiated and drafted marketing material and implemented mailer campaigns utilizing Salesgenie

•Scheduled B2B client meetings for Reps to close new business I initiated

•Maintained sales tracking reports: daily, monthly, annually for management

Sales & Marketing Assistant 2/2012 to 1/2017

Exact Payroll, Inc., Huntingdon Valley, PA 19006

•B2B outbound telemarketing / B2B sales and business development cold calls for 5 sales representatives; resulting in 3 leads generated daily

•Door to door B2B cold calling

•Generated a total of 1,014+ scheduled meetings resulting and approximately 35% to 40% + of all new business over five years

•Wrote marketing Emails and Email blasts via Outlook Email and company’s newsletter Email blast template

•Excel spreadsheet data entry

•Managed company newsletter (updates, industry related articles, etc.)

•Maintained inventory on marketing brochures and materials for Reps; updated as needed

•Assisted in managing trade show booths in New York City, Atlantic City & Florida with sales team

•Maintained sales tracking reports: daily, monthly, annually for management

Medical Billing Clerk II 9/2009 to 7/2010

KHPE / Keystone Mercy Health Plan East, Lester PA

•Processed - paid or denied medical insurance claims

•Coded medical procedures and any needed DME’s provided to patients

Medical Billing Clerk I 8/2008 to 9/2009

DVCH / Delaware Valley Community Health, Philadelphia, PA

•Processed A/R for 150 insurance carriers. Intake of billing related calls from patients regarding bills owed to DVCH and monies owed to patients from insurance carriers

•Assisted patients with verifying insurance, ID cards, took patient payments at the health center in evenings as well

Medical Billing Clerk 9/2006 to 8/2008

Cardiology Consultants of Philadelphia, Philadelphia, PA

•Processed all paper claims and coordinated EOB’s with claims and mailings to insurance carriers

•Assisted with rectifying insurance A/R balances

SKILLS

Outlook, CRM / Bureau Link, DataAxle Genie, Word & Excel, Data entry, Types approximately 38 wpm, Strong written and verbal communication skills, Great people skills, Speaks conversant French (broken French)

ACHEIVEMENTS & AWARDS

•Merit Scholarship Awarded; Drexel University, Philadelphia, PA

•Outstanding Employee of the Year; Ken Crest Services, Malvern, PA

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