Suzette Thavisack

Egg Harbor, NJ *****

856-***-****

ad3mg8@r.postjobfree.com

Summary

im a hard worker, always on time, determined, independent, supportive, listens well to tasks, i help other if needed.

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.

Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Skills

Customer Experience Management

Sales Tracking

Schedule Coordination

Payment Processing

Customer Service

Credit Card Payment Processing

Microsoft Office

Product Knowledge

Issue and Complaint Resolution

Customer Service Excellence

Policies and Procedures Adherence

Computer Skills

Store Maintenance

Product and Service Knowledge

Complaint Resolution

Calm and Professional Under Pressure

Strong Analytical and Problem Solving Skills

High-Energy Attitude

Calm Under Pressure

Work Prioritization

Experience

October 2022 - November 2023

Borgata Casino & Hotel - Atlantic City, NJ

Front Desk Customer Service Representative

Greeted customers upon arrival, provided assistance with inquiries and directed them to the appropriate department.

Responded to customer queries in person, over the phone, or via email in a timely manner.

Assisted customers with check-in and check-out process, answered questions about hotel services and amenities.

Maintained an up-to-date knowledge of hotel products, services, pricing plans and policies.

Provided accurate information regarding availability of rooms for guests.

Processed guest payments utilizing point of sale systems accurately and efficiently.

Managed reservations by inputting data into computerized system correctly.

Ensured all customer service standards were met while maintaining a positive attitude at all times.

Handled cash transactions accurately according to established procedures and regulations.

Assisted guests with special requests such as booking transportation or providing directions around town.

Resolved customer complaints quickly and professionally while ensuring satisfaction was achieved.

Performed daily audits of front desk activities including cash drawer balances, room status reports and other operational tasks.

Maintained a neat appearance throughout the shift adhering to company dress code standards.

Distributed key cards to guests upon check-in following established security protocols.

Conducted regular inspections of lobby area ensuring cleanliness standards were met.

Set up and activated customer accounts.

Educated customers on special pricing opportunities and company offerings.

Collected deposits or payments and arranged for billing.

Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

Adjusted bills and refunded money to resolve customers' service or billing complaints.

June 2022 - August 2022

Sams Club Distribution - Pleasntville, NJ

Merchandise Associate

Facilitated daily store operations, including replenishing stock and organizing merchandise displays.

Maintained accurate records of inventory levels and sales data to ensure optimal product availability.

Inspected products for quality assurance purposes prior to stocking shelves.

September 2021 - June 2022

Ulta Beauty Inc. - Mays Landing, NJ

Beauty Advisor

Provided customers with product advice and recommendations based on their individual needs.

Assisted in the development of new beauty products and services.

Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.

Greeted customers upon entering store or salon and established friendly relationships with them.

Educated customers about the proper use of cosmetics, fragrances and other beauty items.

Provided excellent customer service by responding promptly to inquiries from clients via phone or email.

Advised customers on various styling techniques for hair care products such as shampoos and conditioners.

Created a positive shopping experience for each customer through effective communication skills.

Managed inventory levels by monitoring stock levels regularly.

Showed customers how to apply makeup and other products to achieve desired looks.

March 2016 - February 2018

Dunkin' Donuts - Mays Landing, NJ

Customer Service Associate

Greeted customers and identified their needs.

Provided information about products and services available to customers.

Processed customer orders accurately and efficiently.

Demonstrated active listening skills when responding to customer questions and complaints.

Handled cash register operations accurately during peak times.

Kept work area neat, clean, and well-stocked at all times.

Delivered fast, friendly and knowledgeable service for routine questions and service complaints.

Followed policies and procedures to meet or exceed established performance requirements.

Trained new hires on products and services, best practices and protocols to reduce process gaps.

Improved customer service wait times to mitigate complaints.

Education and Training

June 2015

Egg Harbor Township High School Egg Harbor, NJ

High School Diploma

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