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Customer Service Supply Chain

Location:
Lexington, KY
Posted:
February 14, 2024

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Resume:

Education & Professional Development

Bachelor of Arts degrees in Supply Chain Management – Graduated with Honors - August 2023 – 3.60 GPA

Employment History

UK Healthcare

Lead Materials Management Technician (Oct 2023 –Present)

As a Lead Materials Management technician, leading a team of 15+ personnel to provide the best customer service to our patients. Responsibilities include inspecting and maintain 116 supply rooms across 10 section ranging up to a half mile in distance throughout the University of Kentucky footprint while supervising staff and handling any issues that arise. This is to include time schedule management, section management, and materials management for orders and deliveries. Also, ensuring accurate inventory control, identifying and addressing discrepancies, maintaining logs, communicating with management continuous issues, inspecting and discarding expired goods while maintaining a clean and safe work environment.

Gold Shield Transportation

Black Car Professional Chauffeur (May 2023 –Present)

As a Professional chauffeur responsible for hospitality, safety, and transportation to elite senior-level managers, celebrities, and executives. Driving and maintaining high-end luxury vehicles while providing excellent customer service. Preserving privacy and confidentiality of business transactions, personal and professional issues. Providing recommendations and customer interaction when requested.

Big Ass Fans – Lexington, Ky

Logistics Supervisor (02 May 2022 – 13 March 2023)

As a Logistics Supervisor responsible for a 24-million-dollar warehouse, material handlers, 3PL logistics, and the receiving dock. Managed a team of 15+ personnel while emphasizing safety, quality, and OSHA standards. Controlled all materials inbound and supported more than 20 production lines simultaneously. Implemented training standards and controlled the training for all MHE certifications. Conducted supply analysis and modified warehouse and racking projects to maximize space. Worked with quality, production supervisors, engineers, and senior-level managers and executives.

Solution One Industries – Lexington, Ky

Logistics Manager/ Warehouse Supervisor/ Safety Representative (18 June 2020 – 22 April 2022)

As a Warehouse supervisor performs functions in multiple ERP systems including SAP, SAP-GUI, WIN-GUI, GCSS-Army, ULLS-G, Gold ESP, Job scope, and SSavie. Leading, training, and managing. Supervising 18 employees in observing several metrics and participating in several working groups to improve the overall quality of the program. Continuously Briefing CEOs, executives, program directors, program managers, high-ranking military officials, and government officials in operations. Proficient in audits, validations, and extensive research in data analysis. Schedule timelines and timeframes for producing material and implementing processes to increase production. Work with Lean Six Sigma initiatives to improve processes and increase workflow. Required to submit extensive and in-depth reports, graphs charts from researching audit records for accuracy. Collaborating with transportation to manage material shipping from Conus and overseas. Working with several different departments including quality assurance, production operations, procurements, transportation, global supply chain, program management and oversight to make sure all demands are met with the highest professionalism. Also, serving as the safety rep for the entire installation. Working with ESH, OSHA, and state officials to address safety concerns. Responsible for managing the licensing, certifying, and renewing all MHE equipment including forklifts, Combi-lifts, and cherry-pickers. Responsible for creating safety programs, schedules, safety stand-ups, and meetings with all supervisors. With an understanding of quality and state safety processes and procedures. Creating and maintaining ledgers, certifications, and licensing. Create monthly safety messages, holiday safety messages, daily safety messages, and target-zero ESH notifications. Maintaining OSHA ledgers, safety incidents, reports, and investigations. Manage several databases to have historical documentation of events and track trends. Responsible for creating and enforcing safety standards that align with the company’s policies and procedures.

Axis Technologies

Logistical Management Analyst (02 December 2019 – 17 June 2020)

As a Lockheed Martin Logistical Management Analyst, perform functions with Gold ESP processes such as cap orders, WIPs, frustrated material, work orders, WLOs, warehouse requests, frustrated material list manager, update past due reports, and shipping and storage procedures with the MTUAS program. Work extensively with program managers, PP&C, production operations, quality assurance, and logistics managers to satisfy customer requirements and exceed expectations. Resolving over 1000 parts of serviceable and unserviceable parts independently and with customer representatives to satisfy customer requests. Work with SOI to coordinate turn-ins and disposition DLA and DRMO turn-ins.

United States Army Sergeant (Retired)

Warehouse Manager/Automated Logistical Specialist/ Safety / Environmental Compliance Officer (26 September 2007- 20 January 2020)

Supervise and assign job expectations for up to 28 personnel while working as a SSA manager. Manage and monitor operations collaborating with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping in other countries. Oversee a variety of complex administrative and personnel management functions essential to production. Extensive knowledge of data analysis with large amounts of raw data. Perform management and stock record/warehouse functions pertaining to the receipt, storage, and distribution of equipment ensuring to maintain accurate records. Extensive knowledge of DoD logistics terminology and procedures as a Warehouse manager. Proficient in Microsoft programs and Office. Worked with several ERP systems such as SAMS, SARSS, ULLS-G, and GCSS-A. Managed and maintained multi-million-dollar hand receipts of government property. Investigated all environmental concerns and issues. Managed all environment-related accidents involving use, disposal, and spills involving Hazmat. Worked with government agencies to maintain a safe work environment and enhance the POL programs across several areas that have over 1,000 employees. Maintaining and updating all MSDS and SDS binders to be in compliance with state and federal requirements.

Positions Held

Warehouse Manager, Safety Representative, Safety and Quality Coordinator, Maintenance Supply Manager, Senior Personnel Supervisor, Environmental Compliance Officer, Authorized Stockage List Manager,

Lead Materials Management Technician, Inventory Manager, Recruiter, and Heavy Equipment Operator.

Additional Experience

Have over 15+ years of experience in supervision with up to 50+ employees while building team cohesion. While evaluating and analyzing operations to maximize efficiency and improve productivity with a safety-first mindset.

Manage company assets of $104M+ in equipment and repair parts; reconciled and resolved discrepancies achieving 100% accountability.

Over 16 years of experience in ERP systems with a wealth of knowledge of SAMS, SARSS, ULLS-G, GOLD ESP, PBUSE, and GCSS-A, Epicor, SAP and WIN GUI.

Collaborate with property book officers for the coordination of turn-ins and receipts for multi-million-dollar items.

Developed and implemented policies and procedures for logistics activities and was a key player in resolving problems concerning transportation, logistics systems, imports/exports, and customer issues.

Experienced in shipping, receiving, processing, returns, and storage processes.

18 years of stand-up, reach, and sit-down forklift experience, cherry-picker, AWP and RTV.

Experienced in working with local, state, federal, DOD, and government regulations regarding OSHA and safety standards.

Affiliations

The National Society of Leadership and Success (NSLS) – Sigma Alpha Pi Alumni

American Legion Post 341 – 2nd Vice Commander

References upon request.



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