Customer Service Social Media
Resume:
sapphir ford
Web Designer proficient in HTML, CSS, and JavaScript, Windows and Mac
OS operating systems, and Adobe CS6. Over the last 12 years, I have focused on web, motion, print, video editing, and music creation. Blends academic training in economics and business administration with hands-on experience in sales and operations support to o er employers a track record of delivering on tasks accurately, e iciently, and quickly. Known for providing best-in-class customer service and communications in a variety of business settings.
15261 e Radcliff dr
aurora co 80015
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WORK
EXPERIENCE
Stacy’s sparkling cleaners — assistant manager
03/2016 to Present, commerce city co
Stocking supplies.
Reading responding and organizing emails.
Sending out invoices.
Accepting payments.
Keeping records.
Filing copying printing and or faxing required
documents.
Taking phone calls and sending calls through
to extensions.
Customer support.
Information technology support
ordering shipments placing orders
Tidying up of ces and break rooms.
Errand running
Janitorial service calls
Landscaping
Designing and creating marketing
Posting ads
comphones xed fast — crew member and managerial
position
Social media
Microsoft word and other necessary software/
applications
Communicated directly with clients to establish
project parameters, wrote proposals for design
work, analyzed competitor web sites,
determined web site content, produced site
maps for client approval, and communicated
progress with client throughout length of
project.
01/2009 to 12/2023, Littleton co
Oversaw all web design, graphic design, and
marketing campaigns for product development
company. Designed and managed e-commerce,
websites, blogs, design logos, catalogs, packaging, and marketing collateral. Integrated social media
applications on web sites and blogs.
Oversight of all banking, inventory and control of food and beverage requirements including alcohol,
sanitation and safe-serve certi cations. Provided
corporate catering for events including venue design and set-up. Managed staff of 100 individuals
including hiring and terminations.
Assisted with the training of assigned staff and site based staff in the proper use of specialized tools, materials, and equipment. Created bi-weekly
schedule for 10 hourly employees. Assisted in
performing preventive maintenance where possible
to keep equipment in good running condition.
Implemented procedures to triple throughput by
improving productivity.
EDUCATION CTU online — associate in computer science post university — associates in business management 08/2022 to 12/2023
12/2023 to Present
Customer service experience, book keeping, mailing and recieving letters, editing proofreading. Ordering and accepting payments. I helped run a cell phone
repair bussiness at the beginning of my twenties
(stocking supplies, lling requests, keeping track of back room, doing repairs replacements and or
refurbishing broken or old devices and computers.
Handling all communications. Taking payments and
sending out invoices or other required tasks for a day to day bussiness from home.
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