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Customer Service Supply Chain

Location:
Kalyan, Maharashtra, India
Salary:
45000
Posted:
February 15, 2024

Contact this candidate

Resume:

Maitri Chs, Ganesh Nagar, Dombivli

(West),Mumbai

+919*********

ad3m7m@r.postjobfree.com

**-**-****

linkedin.com/in/rahul-nair-9a945316b

RAHUL NAIR

Sap Fiori ( Warehouse & Distribution)

Microsoft Excel

Communication

Customer service and Operations

Music, Travelling & Playing cricket

English

Malayalam

Hindi

Marathi

DHL Danzas ( Dubai)

Business Admin

1) Managing logistics, supply chain and operations for Client Daimler - Mercedes Benz truck

2)Receive pre-alerts, documents from the customer for inbound

shipments, upload (if applicable) and update Inbound PO with required information like BOE no., etc. and inform the Floor In

charge in a timely manner.

3) Generating GRN, share with customer along with MDN and pictures (in case of any discrepancies i.e. Short/ Excess/ Damage) and closing of Inbound PO.

4)Provide the customer with all the details regarding the dispatch

of goods like airway bill number, estimated date of dispatch/ arrival etc. once the shipment has been dispatched from the warehouse.

5)Ensuring that the Inbound/ outbound job file contains all the relevant documents, chargeable services and costs before forwarding the same to the Finance/ Team Leader.

6) Update and Upload all Outbound orders in the warehouse with the required information.Allocate Outbound orders, generate a pick list and handover to floor in charge 7) Prepare necessary reports on inbound & outbound status with

relevant timestamps and any other reports as required by the Supervisor or customer.

8)Constant reviewing of the assigned processes and initiates any

improvement plan to reduce timelines, increase productivity, reduce wastage and eventually achieve a high level of customer’s satisfaction.

9) Continuously liaise with operations, customer services and W&D as the case may be in order to regularly update the customer on the status of shipments and

for the timely receipt of PODs.

10)Constant reviewing of the assigned processes and initiates any improvement plan to reduce timelines, increase productivity,

reduce wastage and eventually achieve a high level of customer’s satisfaction.

September 2022 -

August 2023

Delisha Enterprise Dealer Of Euro Products (

Mumbai)

Sales Coordinator

1) Analysing customer shopping data to optimize sales efforts and better identify potential customers.

2) Maintain and develop relationships with existing and potential customers via online meetings, phone & email 3) Hiring and training sales staff making ensure staff meet their goals.

4) Grow revenues from existing client base

5) Contact and close new business opportunities as directed 6) Provide administrative support to internal team. Oct 2019 - May

2022

CONTACT

SKILLS

INTERESTS

LANGUAGE

EXPERIENCE

Bombay Seafood

Sales Coordinator

1)Mail Coordination with suppliers and customers throughout different countries.

2)Respond to complaints from customers and give after- sales support when requested

3)Inform clients of unforeseen delays or problems

4)Maintaining database for Offer sheet, Suppliers and Customers details.

July 2018 - Sept

2019

Date Transport ( Dubai)

Purchase Assistant & Stores Incharge

1)Preparing purchase orders, solicited quote proposals and suggested course of action for procurement of requisition for spare parts and various services.

2)Reviewing, entering and maintaining manual and

computerized records of purchase requisitions, items purchased, vendor performance and inventories.

3)Maintaining and built upon existing vendors relationships. 4)Ensure timely submission of invoices to accounts department for their exact booking in accounts.

5)Maintain optimal stock levels.

6)Inform the purchase department well in advance about the terms that reach the re-order level to order from suppliers. 7)Review physical inventory periodically.

8)Check incoming materials for quality and quantity against invoices, purchase orders and packing slips or other documents.

January 2014 -

March 2016

Teekay Forwarders Pvt Ltd

Exim Documentation / Customer Service

1)Submission of Import-Export documents through Ice- gate

(Indian

Customs Online Site) for filing shipping bill & Bill of entry. 2)Advising clients about the arrangements well in advance. 3)Verifying H.S codes, Duty Structure with tariff book. 4)Arranging schedules and confirming the details with carrier. 5)Responsible for the activities associated with the transportation of

products from customers for dock stuffing and factory stuffing 6)Co-ordination with operation department regarding custom formalities.

7)Tracking the shipment status through websites and by personal

contact to shipping lines.

8)Carrying out general administrative tasks such as filing. November 2011 -

September 2013

University Of Mumbai

Bachelor's In Commerce

2008-2010

Diploma In Export Import Management

Wellingkar Institute Of Management

2011-2012

Employee of the month - April 2023 ( DHL Danzas) EDUCATION

ACHIEVEMENTS & AWARDS



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