Customer Service Front Desk
Resume:
Kriston Abbott
Energetic and hard working receptionist
Lynn Haven, FL 32444
***********************@***********.***
Energetic Customer Service Representative with years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement. Great handling money and running a register. Authorized to work in the US for any employer
Authorized to work in the US for any employer
Work Experience
Hotel Front Desk Clerk
Days Inn - Clanton, AL
October 2020 to June 2021
• Check customer's inn
• Computer skills
• Take payments
• Clean office
• Refill coffee
Correctional Officer
Santa Rosa Correctional Institution - Milton, FL
February 2019 to November 2020
• Watched inmates
• Made sure the were where they were supposed to be Cashier/Sales Associate
ExxonMobil - Albany, GA
January 2016 to November 2018
• Handled transactions
• Interacted with customers
• Sold lottery
• Counted draw down at the end of the night along with lottery Cahsier/cook
The Other Place - Milton, FL
July 2017 to August 2018
• Breakfast cook
• Took orders from customers
• Cook meal to order
• Served the customer
Education
Some college in Home care professionals
Smart horizons - Santa Rosa County, FL
February 2019 to November 2020
High school diploma
Smart horizons online school - Milton, FL
March 2018 to May 2019
Skills
• Computer Skills (1 year)
• Time Management (3 years)
• Writing Skills (4 years)
• Customer service (3 years)
• Cash Handling (4 years)
• Conflict Management (2 years)
• Cashiering
• Security
• Surveillance
• Sales
• Cleaning Experience
• Guest Services
• Front Desk
• Commercial Cleaning
• Communication Skills
• Typing
• Customer service
• Hotel experience
• Time management
• Leadership
• Writing skills
• Basic math
• English
• Organizational Skills
• Phone Etiquette
• Data Entry
• Clerical Experience
• Law Enforcement
• Office Administration
• Laundry
• Microsoft Word
• Typing
• Customer service
• Front desk
• Clerical experience
• Guest services
• Windows
• Hotel experience
• Guest relations
• Leadership
• Conflict management
• Salesforce
• CRM software
• Technical sales
• Sales
• B2B sales
• Communication skills
• Telemarketing
• Financial services
• Cash handling
• Hospitality
• Driving
• Security
• Negotiation
• Cash register
Certifications and Licenses
Certificate in Home care professionals
Present
Driver's License
Assessments
Front desk agent (hotel) — Completed
August 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Completed
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer service — Proficient
August 2021
Identifying and resolving common customer issues
Full results: Proficient
Retail customer service — Proficient
March 2022
Responding to customer situations in a retail setting Full results: Proficient
General manager (hospitality) — Completed
March 2022
Solving group scheduling problems and reading and interpreting P&L statements Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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