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Customer Service Sales Administrator

Location:
Johannesburg, Gauteng, South Africa
Posted:
February 15, 2024

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Resume:

TARISHA

JOHNSON

SENIOR FLEET ADMINISTRATOR /

SALES ADMINISTRATOR

CONTACT

Ennerdale, Johannesburg,

Gauteng

083-***-****

ad3m6w@r.postjobfree.com

Date of Birth: 19 September 1989

License: Code 08 – Own Vehicle

LANGUAGES

English

Afrikaans

SKILLS

• Microsoft Office Suite

• Cartrack Fleet

• Customer Service

• Fleet Management

• Sales Administration

• Relationship Building

EDUCATION

INTEC College – 2010

- Professional Secretarial Course

Fred Norman Secondary School – 2007

- Matric

EXPERIENCE

November 2023 – Present

Fleet Administrator Light Fibre Infrastructure

March 2010 – October 2023

Fleet Administrator / Sales Administrator / Office Administrator Cartrack

December 2008 – February 2010

Debt Collector VVM Attorneys

May 2008 – June 2008

Debt Collector O’ Keefe and Swartz

DETAILED EMPLOYMENT HISTORY

Light Fibre Infrastructure

November 2023 - Present

Fleet Administrator

Duties and Responsibilities:

Managing and assisting with the fleet via Cartrack Fleet page Record Keeping:

• Maintain accurate and up-to-date records for each vehicle in the fleet.

• Keep track of maintenance schedules, repairs, and inspections.

• Ensure compliance with regulatory requirements.

Insurance and Risk Management:

• Arrange and manage insurance coverage for the fleet.

• Develop and implement risk management strategies.

• Handle claims and incidents involving fleet vehicles. Reporting:

• Generate regular reports on fleet performance, costs, and other key metrics.

• Provide insights and recommendations based on analysis of data.

• Present reports to relevant stakeholders.

Vehicle Acquisition and Disposal:

• Evaluate the organization's needs and make recommendations for acquiring or disposing of vehicles or equipment.

• Coordinate with vendors, dealerships, or manufacturers for purchases or leases.

• Manage the process of selling or retiring old vehicles. Maintenance and Repairs:

• Develop and implement a preventive maintenance schedule for all vehicles.

• Coordinate regular maintenance and repairs with service providers.

• Ensure that vehicles comply with safety and environmental standards. Fuel Management:

• Monitor and manage fuel consumption.

• Implement strategies to improve fuel efficiency.

• Analyze fuel consumption data to identify areas for improvement. Driver Management:

• Oversee driver training and certification programs.

• Monitor driver performance and adherence to safety regulations.

• Address any issues related to driver behavior or performance. Communication:

• Maintain effective communication with drivers, maintenance teams, and other relevant departments.

• Address concerns or inquiries related to the fleet.

• Ensuring the smooth and efficient operation of a fleet while balancing cost-effectiveness, compliance, and sustainability.

Cartrack

March 2010 - October 2023

Fleet Administrator / Sales Administrator and Office Administrator Fleet Administration

• Evaluate the organization's needs and make recommendations for acquiring or disposing of vehicles or equipment.

• Coordinate with vendors, dealerships, or manufacturers for purchases or leases.

• Manage the process of selling or retiring old vehicles.

• Develop and implement a preventive maintenance schedule for all vehicles.

• Coordinate regular maintenance and repairs with service providers.

• Ensure that vehicles comply with safety and environmental standards.

• Monitor and manage fuel consumption.

• Implement strategies to improve fuel efficiency.

• Analyze fuel consumption data to identify areas for improvement.

• Maintain accurate and up-to-date records for each vehicle in the fleet.

• Keep track of maintenance schedules, repairs, and inspections.

• Ensure compliance with regulatory requirements.

• Arrange and manage insurance coverage for the fleet.

• Develop and implement risk management strategies.

• Handle claims and incidents involving fleet vehicles.

• Generate regular reports on fleet performance, costs, and other key metrics.

• Provide insights and recommendations based on analysis of data.

• Present reports to relevant stakeholders.

• Oversee driver training and certification programs.

• Monitor driver performance and adherence to safety regulations.

• Address any issues related to driver behavior or performance.

• Maintain effective communication with drivers, maintenance teams, and other relevant departments.

• Address concerns or inquiries related to the fleet.

• A Fleet Administrator plays a crucial role in ensuring the smooth and efficient operation of a fleet while balancing cost-effectiveness, compliance, and sustainability. Sales Administration

• Receive and process sales orders accurately and in a timely manner.

• Ensure that all order details are entered into the system correctly.

• Respond to customer inquiries and provide information about products or services.

• Address customer concerns and resolve issues promptly.

• Assist the sales team with administrative tasks, such as preparing sales presentations, proposals, and contracts.

• Coordinate with other departments to fulfill customer requests.

• Maintain and update customer databases and sales records.

• Prepare and send price quotations to potential customers.

• Collaborate with the sales team to ensure accurate and competitive pricing.

• Coordinate sales activities and events, such as product launches or promotional campaigns.

• Schedule appointments and meetings for the sales team.

• Monitor inventory levels and coordinate with relevant departments to ensure product availability.

• Keep track of stock levels and assist in managing product returns.

• Assist in the preparation and administration of sales contracts.

• Generate invoices for sales transactions and ensure timely billing.

• Coordinate with finance to resolve any billing discrepancies.

• Compile and analyze sales performance data.

• Assist in the onboarding process for new sales team members.

• Provide training on internal processes and systems.

• Maintain effective communication channels between the sales team and other departments.

• Act as a liaison between sales representatives and management.

• Utilize and maintain the CRM system to track customer interactions, leads, and sales opportunities.

• Ensure data accuracy within the CRM system.

• Arrange travel and accommodations for sales team members attending conferences or client meetings.

• Ensure that all sales activities and processes comply with company policies and industry regulations. REFERENCES

[Available upon request]



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