ASHLEY WALSH

***** ******* **** **, ********* FL 33579

ad3m6i@r.postjobfree.com 813-***-****

OBJECTIVE PROFILE

Highly motivated, efficient professional with 15+ years of experience in the retail and hospitality sectors with proven knowledge of customer satisfaction, multi-site call center management and relationship management. Skilled in leading teams of up to 30 employees, providing exceptional customer service, and meeting key performance objectives. Aiming to leverage my skills to successfully fill a position within your company.

EXPERIENCE

Williams Sonoma

Floor Supervisor

July 2019 – Present

Schedule and conduct regular performance reviews with employees

Supervise and train a team of 25+ inexperienced floor associates, provide and arrange for special training, and ensure competencies for specific duties and requirements.

Prepare weekly reports and monthly team reviews to management.

Inspect the team's quality of work to ensure it meets or exceeds facility standards; ensuring corrections are completed and staff performance is documented promptly.

Working in various systems including Microsoft applications (Word, Excel, Outlook, Teams, and PowerPoint)

Resolving employee disputes and issues, including implementing Teams answering questions from staff and providing guidance and feedback

Reviewing order with customer, requesting photos and submitting claims for customers through internal systems with Broadspire or the delivery hub for resolution.

Weekly team meetings, in addition weekly one on ones with associates to discuss metrics and any areas of improvement to put a plan in place

Ensuring follow up on escalations with customers until resolve is completed.

Anticipating escalation and taking over calls when needed and managing customer complaints

Comply with Stella call quality metrics, processes, policies and procedures.

High call volume center working various systems and screens as well as inbound and outbound calls and follow up on escalated issues.

Real Estate Sales Associate

Licensed Realtor

October 2017 – January 2019

Responsible for setting appointments and follow-up phone calls. Drawing up prelisting contracts, agreements, as well as sale contracts. Gathering information on properties, hosting open houses, writing and placing advertisements, placing and removing signs, and delivering documents. Receiving and depositing funds. Follow-up phone calls to clients that have closed on transactions to ensure a positive experience.

Creating MLS listings and providing detailed property information to potential buyers.

Staying up to date with real estate laws and regulations, as well as industry trends and developments.

Collaborating with other real estate professionals, such as attorneys, home inspectors, and mortgage lenders, to endure a smooth transaction process.

Hosting open houses, writing and placing advertisements, and placing and removing signs.

Air Asset Investigations

Repossession Agent

May 2012 – July 2013

Reverse searches for clients regarding delinquent accounts that were up for repossession

Goal was to service the finance industry in the location and recovery of collateralized items.

Research local government and county records for possible updated matches on locations for the client collateral.

Communicating with tow truck drivers who are on-site with any pertinent information to add to the file and guide them to the location with a description of the property for the location.

Calling possible leads to discuss payment or collection of collateral.

De-escalate a situation while having empathy and remaining calm and persistent on a resolution.

Work well under pressure and remain positive and focused while problem-solving.

Speak clearly, typing of minimum 40+ words a minute, working multiple systems and screens at the same time.

Answer inbound and outbound calls to other business entities and clients.

Central Florida Regional Hospital

Dietician Clerk

November 2007 – February 2012

Responsible for answering inbound calls regarding civilian and veteran patient updates and diet restrictions.

In charge of educating and answering questions for patients on specified diet.

Assisted in the preparation and delivery of meals to patients according to their dietary requirements

General clerical work consistent with making copies, submitting data into the system regarding patient updates, preparing the paper menus with the choices for each meal to ensure the line ran smoothly for each meal preparation and prepared the next day of meals on paper menus.

Answered calls from the floor nurses to confirm patient information or to check in new patients that are just arriving from the emergency center and transferring to a room to stay.

EDUCATION

Brandon High School 1999-2002

Seminole Community College - GED Obtained November 2010

Attended Bob Hogue School of Real Estate and received my State of Florida Real Estate Sales Associate License.

SKILLS & ABILITIES

Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)

Customer service

Strong communication, learning quickly with the ability to work with or without supervision.

Leadership supervisory skills

Sales

Escalations

Problem Solving

Computer Literacy

Training and System processes

Clerical duties

Contracts

CERTIFICATIONS

Licensed real estate sales associate

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