Brandon Carter Meixel

San Francisco, CA

ad3m6a@r.postjobfree.com

415-***-****

https://www.linkedin.com/in/meixellent

Experienced IT Manager with a heart and general care for people first SUMMARY OF QUALIFICATIONS

• Accomplished IT professional with a diverse skill set covering various aspects of IT management for over 18 years in the Bay Area.

• Demonstrated leadership abilities in guiding IT departments and ensuring exceptional timely service levels.

• Master in a wide range of technologies, including AWS, Office 365, JAMF/MDM, network infrastructure, macOS/Windows/Linux, Active Directory, Azure, Intune.

• Expertise in asset management, procurement, security compliance, vendor management, facilities management and client support.

• Strong collaboration with cross-functional teams, including Finance, HR, Legal, and white glove support for Executive leadership.

• Very hands on technician while also an effective leader of teams. SKILLSET

• Technical Expertise: Adobe CC, AWS, Office 365, macOS/Windows/ Linux, Virtualization, Firewalls/Security, VoIP, Meraki Administration, Backup Systems, Google Workspace, SSO, Okta, Encryption, Wireshark..

• Management Skills: Asset Management, Procurement, Vendor Management, License Management, Project Management, Documentation, Workflow/Process Management.

• Client Support: Client Management, Onboarding/Offboarding, Payroll Systems, Ticketing Systems, Virtualization, AV & Meeting Software.

• Communication and Collaboration: Confluence/JIRA, Slack Administration, Zendesk, Executive Reporting.

• Education/Training, Project Management, Documentation authoring.

• Events and Facilities: Event Planning, Facilities Management.

• Mobile Device Management: JAMF/MDM, iOS/Mobility, Azure, Intune.

• Network Infrastructure: Security, Virtualization, Meraki/Cisco/Juniper/ Fortigate Administration

If I hit your keywords read on for more details on my lengthy experience of achieving major accomplishments as a Senior IT Manager. I am very friendly, effective, motivated team player dedicated to providing my skills to help people.

WORK EXPERIENCE

Private IT Consultant

meixellent

San Francisco Bay Area · Hybrid

Jan 2003 - Present · 20 yrs 11 mos

• I privately consult for a variety of clients in the San Francisco Bay Area solving their IT needs for maintenance, office moves, full scale projects and improvements, asset/security audits, computer refreshes, migrations and more when not employed in-house.

Senior IT Manager

Lumosity, San Francisco

December 2018 - November 2022

• Lead a full-service IT department with a strong focus on achieving 1- hour or less SLAs.

• Lead in tandem with Executives, Legal, Finance, HR, People Ops, Dev Ops, Sales, Design, Marketing and more to achieve company goals.

• Owned physical office functionality and provided global support for remote employees, ensuring exceptional reliability.

• Achieved a network infrastructure revamp via recabled MDF’s and IDF’s, MPOE’s to establish redundancy for ISP providers to establish a rock solid infrastructure with clear documentation and labeling.

• Owned office moves with great success that included fully functional network infrastructure, remote support initiatives and conference room connectivity.

• Worked in conjunction with the FDA to have a massive mobile device management project get approved for government clinical trials with success.

• Saved the company hundreds of thousands of dollars a year by keeping a keen eye on asset management, license management via MDM systems and working with vendors to ensure the best financial agreements.

Head of IT

eero, San Francisco

February 2016 - December 2017

• Achieved high-level IT strategy and service delivery as part of the Business Ops team, reporting directly to the Executive level.

• Lead the visibility of IT in all aspects of Business Operations, including People Ops/HR, Facilities, Recruiting, Engineering, Marketing, Sales, Asset Management, Automation and Accounting/Finance.

• Created robust on/offboarding processes and security procedures while owning a service desk for 180+ employees including direct reports, automated and documented the process such that a new employee could start work in 15 minutes.

• Owned and maintained a highly organized, labeled and documented network infrastructure and worked with Hardware Engineering teams to assist WiFi antenna development. IT Manager

Hearsay Social, San Francisco

January 2014 - August 2015

• Lead Hearsay's IT management role, designing and implementing a new Cisco Meraki network infrastructure to enable company goals. Established standards for internal office expansions and satellite offices, created a full-service help desk with less than 1-hour SLAs for a full internal IT department with direct reports. Managed multiple vendors to achieve massive IT savings, asset management, mobile device management, security policies and compliance.

Vibe Manager + IT Manager

Heroku, San Francisco

February 2012 - May 2013

• Owned IT support and management for Heroku's 100+ staff to their revered Vibe team, becoming the IT liaison to Salesforce for systems integration during a merger and acquisition period.

• Conducted productive services, such as one-on-one meetings, office event/entertainment organization, and workplace improvement surveys.

• Owned IT procurement and established an internal on/offboarding system across departments. Fully owned ticketing and network infrastructure.

• Raided the office with puppies on Valentine’s Day. More on that if you ask, it’s a good story. Mission Specialist/Apple Certified System Administrator Rocket Science Consulting, San Francisco

July 2009 - February 2012

• Lead consulting services and support to medium and large organizations, focusing on collaboration and media/file servers, security with direct reports. Including but not limited to large scale network infrastructure upgrades, project management, A/V implementation, mail server migrations and software license auditing with a company IT spend reduction focus.

• Designed and implemented projects, ran training programs, authored documentation, and managed client expectations with exemplary communication and end to end satisfaction.

• Owned and maintained hundreds of clients in the Bay Area and beyond. Apple OSX Technical Coordinator

MacCentric Solutions, San Francisco

February 2006 - July 2009

• Achieved effective consulting services and support to medium and large organizations with direct reports. Successful projects include large scale network infrastructure upgrades, project management, A/V solutions, mail server migrations, software and hardware support, office moves, vendor management and storage array solutions.

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