Customer Service Assistant Manager
Resume:
Michelle Hancock
Kansas City, MO *****
*********************@***********.***
My objective is to obtain a full time job that allows me to provide for my family, that I can enjoy as well.
Work Experience
Dispatcher
OTL Transportation - Claycomo, MO
July 2023 to November 2023
Merchandise Manager
Dollar Tree - Kansas City, MO
October 2022 to June 2023
Unloaded trucks put away merchandise, managed the stock men, handled special orders and ensured the dates on food was online, also managed shifts as well as helped customers located merchandise Dispatch/Customer Service
Interstate Truck Center
January 2022 to September 2022
I dispatched roadside repair, called tow trucks, and scheduled site DOT Inspections. Business to Business Gift Specialist
Kansas City Steak Company
October 2021 to December 2021
I take large orders from businesses for steak packages for the holidays. Worked with CEO's, Presidents of Companies, VP etc Inbound and outbound calls. Also use a lot of excel spreadsheets. This job is only seasonal and is over very soon. I am seeking a new one. Assistant Manager
Sonic
September 2020 to May 2021
Manage 10-14 people a day. I ensure that customers have a great experience. I also take orders, count money, In the event that a customer is unhappy it is also my job to find a solution. Customer Service Manager
Aerotek
June 2019 to June 2020
Answer inbound calls as well as making outbound calls. I helped Veterans get community care outside the VA.
Core Customer Service
PNC Bank
December 2018 to March 2019
Answer inbound calls from customers requesting information about their accounts. Help customer service their accounts and get them to appropriate departments within the bank. I gained experience with Skype, Avaya and One Note.
Supervisor/Customer Service Rep
USA800/RESULTS
January 2016 to December 2018
I assist customers that call inbound with a variety of things, varies upon the account. I was a manager for 3 months and took a demotion due to lack of training to do my job correctly. I am not an advocate again. I handle food stamp cards being reissued as well as placing orders for various companies.
Kitchen Manager
OPAA Foods
January 2014 to December 2015
Managed the Platte County High School Kitchen
I have seven plus years of management experience. I have managed crews of upwards of twenty people at a time. I have learned to delegate, manage time, to observe people and how to effectively communicate in order to get the end result that is needed. Department Manager
McDonald
This was not a continuous stretch, longest time without leaving was 4years. This is where I acquired most of my customer service experience, and gained the love to for people that I have today. Job also taught me to be very quick on my feet.
Education
High school diploma in General Studies
Platte County High School - Platte City, MO
August 1993 to May 1997
Skills
• Kitchen Management Experience
• Food Handling
• Food Safety
• Kitchen Experience
• Food Preparation
• Supervising Experience
• Assistant Manager Experience
• Customer service (10+ years)
• Transportation management systems
• Shift management
• Clerical experience
• Inside sales
• Upselling
• Medical terminology
• Microsoft Access
• Accounts receivable
• Customer service
• Supervising experience
• Store management
• Conflict management
• Accounts payable
• Cash handling
• Data collection
• Hotel experience
• Food handling
• QuickBooks
• Cash register
• Customer relationship management
• Pricing
• Proofreading
• Accounting
• Project leadership
• Manufacturing
• Negotiation
• Budgeting
• Nursing
• B2B sales
• Product management
• Marketing
• Kitchen management
• Microsoft Project
• Restaurant experience
• Leadership
• Load & unload
• Software troubleshooting
• Outside sales
• Google Suite
• Retail sales
• Order fulfillment
• Recruiting
• Banking
• Office management
• Documentation review
• Merchandising
• Sales
• Quality assurance
• Vital signs
• Cold calling
• Telemarketing
• Sales management
• Presentation skills
• Profit & loss
• Relationship management
• CRM software
• Salesforce
• Payroll
• SharePoint
• Typing
• SAP CRM
• Mentoring
• Social media management
• Research
• POS
• Product demos
• Quality control
• Windows
• Purchasing
Certifications and Licenses
Driver's License
July 2020 to June 2026
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