Nick Huzelyak

**** * ******* **, ***** Prospect, IL 60056

ph.: 773-***-****; e-mail: ad3m5z@r.postjobfree.com

Objective

Level 2/3 IT support, Desktop Support Technician, IT Specialist, PC Technician

Technical skills

Desktops/laptops repair & support (8+ years); Ethernet/Wi-Fi networking experience (8+ years)

Systems: Windows Server 2008/2012/2022; MS Windows 7/8/10/11; SCCM

Hardware: desktops and laptops; printers, scanners, other peripherals and equipment; CISCO/Avaya phones

Software: security/antivirus products (BitDefender, Symantec, ESET, Kaspersky, McAfee, ZoneAlarm; ZScaler); backup and clone (Acronis, Active@Disk Image, DriveImage, Norton Ghost, R-Drive Image); diverse SSD/HDD tools

Work experience

Tenneco

Skokie, IL, USA

Level 2 IT Site Support December 2022 — October 2023

Supported incident and request management submitted through ServiceNow ticketing system per service level objectives

Provided procurement, installation, configuration and support end user's devices like laptops, desktops, tablets and mobile devices through staging or manual deployment of standard software (MS Office, Lotus Notes, SAP Client, VPN Software, antivirus, engineering and other client's side software); PBX and Cisco phone systems

Worked with enterprise IT teams in additional troubleshooting and maintaining servers, network (WAN/LAN), monitoring UPS and switches, backup environment

Reported issues through service desk tools and followed-up with enterprise IT teams and/or vendors for critical and high issues, tracking and escalating them until closure

Assisted with on-site support for computer room, racks, cabling and data room maintenance tasks

Maintained and loaded backup tapes per backup policy and direction from Global Data Preservation team

and helped with restoration of data per requests

Self-Employment

Mount Prospect, IL, USA January 2022 — November 2022

PC Technician

Built/imaged/configured new PCs (desktops/laptops)

Software load, granted permissions per profiles created

In-house computers' maintenance, including hardware/software upgrades, backups and repairs; anti-virus protection (40+ private users)

Troubleshot a wide range of technical support issues and connectivity problems such as authentication, connection speed/quality, e-mail configuration and loss of synchronization (25+ private users)

Home networks' set-ups and support (5+ private users)

Configured firewalls (hardware/software based), routers/APs

Assisted/trained users on using mobile devices (both iPhone/Android, iPads)

Reyes Holdings LLC

Rosemont, IL, USA

IT Service Center Level 2 Specialist March 2018 — December 2021

Software/hardware (laptops/desktops, printers, deskphones) inquires to resolution or escalation to dedicated incident teams and vendors including CDW, Logicalis, SPAN, Scantron etc.

Received and accurately recorded details of problems reported to the ITSC to include status and resolutions following SLAs using ticketing systems Service Desk Plus and ServiceNow

Provided support in the areas of Citrix, Active Directory (users' profiles creation/modify/removal, security groups/policies etc.), Azure Active Directory Enterprise, Office365, ERP, AS400, ZScaler, VMWare, networking (Wi-Fi/Ethernet), VPN, PC software applications, desktop/laptop hardware, mobile devices (Android/iPhone, iPads), AirWatch, MFA

Microsoft Outlook Exchange/e-mail support

Remote support using SCCM, Tight VNC, RDP, MS Teams etc.

Worked extensively with HRIS team to on-board new employees. Facilitated termination process

Created Knowledge Base articles detailing steps and procedures for troubleshooting specific software/hardware issues with strict focus on SLAs

Worked with security team to locate instances of malware. Proactive in notifying management in case of security breach and making sure all access is shut down to reduce the risk of malware spread

IBM

Northbrook, IL, USA

Help Desk Level 2 Technician March 2015 — March 2018

Utilized Remedy ticketing system

Facilitated with the new hire processing (account requests, verification, equipment configuration)

Assisted with the deployment of hardware and software to the clients (including the installation, configuration and testing of hardware)

Responded to the customers' inquiries concerning support requests, systems status and network connectivity

Delivered Microsoft Outlook Exchange management

Accomplished desktop and laptop installation, discontinuance, relocation, upgrade and modification

Provided break/fix support; data migration; PC refresh; printers' set-up/troubleshoot

Assisted with conference rooms' set-ups

Education

Currently pursuing CompTIA Security+ certification

Certifications: CompTIA A+ (no expiration date)

DeVry University, Chicago, IL, USA January 2010 — February 2010,

Network Communications and Management (some courses) September 2007 — February 2008

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