Operational manager offering outstanding presentation,

communication and cross-cultural team management skills. High-energy, results-oriented leader with an entrepreneurial attitude.

PROFESSIONAL SUMMARY

C&G Cleaning Service - Operations Managers

11/2011 - Current

The Core Club - Concierge Supervisor

08/2008 - Current

WORK HISTORY

Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, and/or distribution of products

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Manage staff, preparing work schedules and assigning specific duties

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Review financial statements, sales and activity reports, and other performance data to measure productivity and goal

achievement and to determine areas needing cost reduction and program improvement

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Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary

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Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes

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Monitor businesses and agencies to ensure that they efficiently and effectively provide needed services while staying within budgetary limits

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Oversee activities directly related to making products or providing services

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Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency

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Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

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Greet members entering and exiting the club ensuring that only members and authorized guests enter the club

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• Assist the CEO and CFO with off-site tasks

Back-up departments that need help: Accounting Department with Invoices, Membership Department with marketing mailings, suite check-ins and luggage

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• Assisted guests with any special requests during their visits

• Ensures that all guest information and reservation requests are

SKILLS

MS Office Suite (Word, Excel, PowerPoint,

Outlook)

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Lotus Notes 6 for E-mail and calendar

management

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• Internet Explorer

• Leadership/communication skills

• Facilities management

• Project management

• Microsoft Office

• Client account management

• Strong communicator

• Negotiations expert

• Front desk training

• Employee relations

• Listening skills

• Self-motivated

• Staff management

• Customer-oriented

• VIP services

• Operations management

• Hospitality expertise

• Project Leadership

• Business Planning

• Organizational Management

• Marketing

• Production

Springfield High School

Springfield, NY

High School Diploma: All Field of Study

Baruch College

Manhattan, NY • 01/2024

Bachelor of Science: Business Management

EDUCATION

STEVEN LUCAS E: ad3m5j@r.postjobfree.com

P: 646-***-****

A: Hackensack, NJ 07601

Abercrombie & Fitch - Loss Prevention Manager

09/2005 - 08/2008

fulfilled in a professional, prompt, courteous, and efficient manner Assists in merchandising hotel facilities to promote greater familiarity, utilization, and incremental revenues

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Promotes hotel food and beverage outlets and recreational and seasonal activities

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Places dining, leisure, and recreational activity reservations for guests

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Generates standard directions to provide to hotel guests, producing directional cards for most commonly requested destinations

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Assists Sales/Conference Management with preliminary arrangements for groups, including transportation, and golf tournaments

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Coordinates the delivery and placement of arrival amenities for suite guests

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Inspects all VIP arrival guestrooms; Contacts all VIP guests to ensure comfort offer personal service

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Coordinates and presents orientation sessions for new arrivals; Monitors and ensures documentation of services provided in Concierge Logbook

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• Prepares department shift reports

Inspects and maintains overall cleanliness and appearance of the entrance area, Concierge desk, and lobby area, including temperature, lighting, and music

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Oversees and ensures quality food and beverage service in the Lounge throughout the day

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Participates in the coordination of and promotion of holiday and special event programs

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• Trains and monitors the performance of Concierge staff Evaluates individual employee performance, determining improvement and training needs and advancement

requirements

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• Produces weekly schedule for department

• Schedules and participates in monthly staff meetings.

• Investigate external theft by monitoring sales floor

• Investigate internal loss by reviewing Balance Tender Reports

• Perform daily audits

• Detecting and investigating shoplifting and internal concerns

• Operating one of the industries most advanced camera systems

• Utilizing exception based reporting tools

Performing a variety of other investigative techniques provided through comprehensive training program

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• Working closely with local law enforcement and court officials Following all company policies and procedures and ensuring a safe working environment

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Conduct surveillances on the sales floor as well as utilizing the CCTV system to identify, observe, and apprehend or deter individual(s) from committing external theft(s)

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Identify and report to the District Loss Prevention Manager potential internal theft opportunities

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• Prepare prompt and complete reports relative to all theft Sephora Corporation - Loss Prevention Associate

11/2002 - 08/2008

incidents, merchandise recoveries, accident investigations and audits

Develop and maintain a professional relationship with all store personnel as well as local law enforcement agencies, mall security and other retailers

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Operations Conduct store self-audits, checklists, and safety inspections, and communicate findings to the store Leadership team.

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• Detecting and investigating shoplifting and internal concerns

• Operating one of the industries most advanced camera systems

• Utilizing exception based reporting tools

Performing a variety of other investigative techniques provided through comprehensive training program

•

• Working closely with local law enforcement and court officials Following all company policies and procedures and ensuring a safe working environment

•

Conduct surveillances on the sales floor as well as utilizing the CCTV system to identify, observe, and apprehend or deter individual(s) from committing external theft(s)

•

Identify and report to the District Loss Prevention Manager potential internal theft opportunities

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Adhere to all laws and Sephora policies concerning apprehensions, search and seizure and the preservation of evidence

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Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations and audits

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Testify in court on behalf of the company, in any case, criminal or civil, to which the Agent is summoned

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Develop and maintain a professional relationship with all store personnel as well as local law enforcement agencies, mall security and other retailers

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Operations Conduct store self-audits, checklists, and safety inspections, and communicate findings to the store Leadership team

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• Assist store leadership with inventory preparation and process Partner with the store and District Loss Prevention Manager in the development and execution of shrinkage prevention plans.

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ACCOMPLISHMENTS

Account services manager for platinum guests. Managed front desk operations with a staff of four.

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