Consultant, Senior Customer Success Manager, Business Development
Resume:
Anthony B. Thompson, Jr.
******************@*****.***
linkedin.com/in/abtzion/
Expert Customer/Relationship Developer, Influencer, & Orchestrator
Top leader, results-driven professional with 20+ years of experience delivering improvement and sustainable outcomes for organizations in health/social care, technology/SaaS, government, business, and college/university settings. Entrepreneurial skills in pioneering programs that leverage resources to expand services and products through marketing, community engagement, business development, and effective management and leadership.
CORE COMPETENCIES
External Affairs, Business Development, Client Relationship Management, Health Equity, Excellent Presentation & Communication Skills, SaaS/End-to-End Client Service Delivery, Technology, Strategic Planning, Project Management, Team Leadership/Supervision, Cross-cultural Engagement, Program Management, Coaching/Training, Health Care Management, Creative Marketing
EXPERIENCES AND ACHIEVEMENTS
Senior Manager, Customer Success
November, 2022 – August, 2023
Unite Us, Southeast Region of USA (SC, NC, Ga, La, Fl, Tenn, Ar, Ms, Al)
Role Overview – Managed Million $ portfolios in healthcare and led cross-functional teams while having built/maintained business relationships and partnerships with C-Suite key stakeholders as a trusted expert/advisor on technology solutions, coached/trained, and delivered best practices for workflows. Conducted presentations, prepared data-driven reports, and identify/manage renewals, upsells, and new business
- Strategic planning and development increased 50% partnerships, adoption, and market penetration
- Effective internal/external collaboration producing 100% customer satisfaction and renewal plans
- Secured Million $ government contract and managed health care systems and hospital contracts
- Exceeded high-profile portfolio metrics in community partnerships and platform adoption
Community Engagement Manager, II
June, 2021 to October, 2022
Unite Us, Midlands Regional area of SC (18 Counties)
Role Overview – Created and executed community engagement strategies that built coordinated healthcare networks, strengthened current partnerships, identified markets and raised awareness through business development, utilized project management, managed internship program, coached/trained staff, and initiated/executed projects advancing market penetration, partner adoption, and partnerships through SaaS
- Led/hosted both very first statewide and southeast region Health Equity Summits addressing social determinants of health resulting in 100+ attendees and additional 84 partnerships
- Collaborated with cross-teams and brought key players from the government, hospital/health systems, and state leaders producing solid negotiations and revenue outcomes
- Increased 30% of state network provider networks and partner adoption (120+ partnerships)
- Promoted to Community Engagement II to create strategy maximizing partnerships through innovative initiatives and projects
Lead General Clinical Case Manager
November, 2016 to June, 2021
University of South Carolina – Student Health Services, Columbia, SC
Role Overview – Coordinated case management services by creating a service delivery program and built partnerships for continuity of care with relevant resources. Led the market-facing clinical team in strategizing coordinated care, business development, and implementing engagement strategies that increased networks.
- Created & instituted the overall case management program and annual partner-building luncheon bringing in 23 additional community healthcare partnerships
- Streamlined service delivery by implementing technology platform leveraging community resources
- Secured large community partnerships resulting in 75% lower costs for student services
- Increased effective continuity of care and follow-up services from 4% to 97% in one year
Director of Transitional Services
September, 2013 to November, 2016
Community Options, Inc. – Columbia, S.C.
Role Overview – Oversaw “School To Employment Program” (S.T.E.P.) and “Extended Employment Program” (EEP). Created program operations and marketing interfaced with school districts, community, and businesses.
- S.T.E.P. & EEP programs over 4 counties achieved 95% above average success employment rate
- Increased grant funding by 50% for program operations
- 1st National Achievement Award for leadership and client success
Program Manager II
October, 2009 – August, 2013
S.C. Dept. of Disabilities & Special Needs – Charleston, S.C.
Role Overview – Managed and coordinated the in-home and community care services for persons with disabilities through training of life care and professional development functions. Business development and marketing orchestrated to bring awareness to the disabled community and secure employment opportunities.
- Solved complex training needs resulting in 100% consumer retention
- Effective home care management producing improved program audit scores
- Implemented business development strategies that led to 100% of consumers obtaining and maintaining competitive employment
Area Case Services Manager
August, 2007 to October, 2009
S.C. Vocational Rehabilitation Department – Charleston, S.C.
Role Overview – Managed program operations through integrated services and provided consultation and coaching for training and development and used business development solutions to maximize workforce gains
- Supervised staff towards being in top 5 out of 30 offices in productivity and compliance in S.C.
- Established business development strategies that significantly increased partnerships/job opportunities
- Led compliance committee that exceeded standard compliance measured requirement by 15%
Rehabilitation Counselor
May, 2006 to August, 2007
S.C. Vocational Rehabilitation Department – Charleston, S.C.
Role Overview – Provided counseling and guidance to individuals with disabilities and created opportunities for employment and education through partnerships, collaboration, and business development plans
- Exceeded direct job placement goals by 20% above the standard requirement
- Developed engagement strategy plans for businesses that increased job opportunities for clientele
EDUCATION AND AFFILIATIONS
D.Min. Leadership & Management – Liberty University
M.S. Rehabilitation Counseling – Florida State University
B.S. Health Care Management – Florida A&M University
President – National Association of Health Services Executives (NAHSE), SC Chapter
Director of External Affairs & Programs – One New Humanity Charleston
Board Member – National Alliance on Mental Illness
President – James E. Clyburn Political Fellowship
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