Damon Parker

Mobile, AL 251-***-**** ad3m4g@r.postjobfree.com

Client Success Manager Project Manager Asst Director facility Analyst

Analytical, dynamic professional with extensive experience planning customer implementations, enhancing technology products, and managing go-live processes. Adept at driving digital transformation and designing innovative solutions to optimize product performance and drive customer adoption. Recognized for leveraging data analytics, best practices, tools, and problem solving to enhance products and improve processes, workflow, and efficiency.

Product & Project Management Software Development Lifecycle Agile Methodologies Software Solutions

Strategic Planning & Roadmaps Troubleshooting & Issue Resolution Data Analysis Workflow Improvement

Process Improvement Risk & Change Management Sales & Revenue Growth Relationship Building

Professional Experience

American Healthtech (Post-Acute Division of Evident) Ridgeland, MS 2019-2024

CLIENT SUCCESS MANAGER (2019-2023)

Client Liaison for 80+ clients. Client Support Services unit, cross-functional collaboration, C-suite and leader engagement, issue identification and comprehensive resolution. Elevated the client experience to promote satisfaction, retention, and referrals. Extracted challenges and areas of improvement, allocated resources, and strategized action plans for corrective action. Leveraged expertise in services to offer clients a wide range of services to drive sales.

Evident (CPSI) Mobile, AL 2008-2019

SENIOR PROJECT MANAGER (2008-2019)

Guide the strategic direction to drive excellence across customer application implementations through process design, enhancements, negotiation, project execution, and comprehensive analysis for a hospital information system. Leverage data analysis to continually improve people, processes, and systems. Serve as trusted advisor to C-Level executives, clients, vendors, and end users in resolving complex issues during the project and post implementation.

Achievement Highlights:

Coach, mentor, and lead a team inspiring a culture of inclusion, performance, and innovation.

Enhance application acquisition and optimization by creating an environment that promotes end user satisfaction across all products (Laboratory Information System, Financial Services, Radiology, Information Systems, Patient Access, Therapy, Nutrition, Materials Management, and many more).

Spearhead digital transformation initiatives such as collecting and monitoring data transfer across applications.

Analyze data and recommend actionable insights to improve application implementation workflow.

Improve application utilization by coordinating, scheduling, and managing resources to provide comprehensive training to management, staff, super users, and end users.

Ensure streamlined activation by handling testing and validation for all new applications.

TEAM MANAGER / ASST. DIRECTOR OF IMPLEMENTATION (2003-2008)

Advanced client satisfaction, retention, and growth by designing strategies to streamline software implementation. Developed and integrated Best Practice Implementation Methodology. Facilitated application configuration, utilization, and tools training. Mentored Implementation Specialists. Authored reports and resolved critical issues.

Achievement Highlights:

Delivered actionable insights to ensure products exceeded client expectations; tested product releases, recommended enhancements, streamlined workflow, and researched best practices, new products, and implementation strategies.

Designed, developed, and maintained training materials, process documentation, and implementation tools to successfully implement and launch software.

Recognized as subject matter expert in healthcare products, building strong client relationships, advising clients on configuration, business strategy, workflow analysis, application utilization, relationships of applications.

Owned change management during implementation; assessed client needs, capabilities, and opportunities for growth.

CPSI Mobile, AL 1998-2003

PRODUCT SUPPORT IMPLEMENTATIONS SYSTEM UTILIZATION ANALYST (1998-2003)

Progressed through a variety of roles handling coordination, training, building, and implementation of CPSI software applications.

Achievement Highlights:

Education

Bachelor of Science Tourism / Business UNIVERSITY OF SOUTH ALABAMA Mobile, AL

Technology

Microsoft Office Suite (Word, Excel, PowerPoint) WebEx Thrive EHR Applications

Salesforce GuideCX

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