BROCK MAVERICK HOWARD JR **** Corvus Place, San Diego, CA 92126

858-***-**** • ad3m3b@r.postjobfree.com

California State University, Fullerton • December 2018 Undergraduate Bachelor of Arts in Communications, Emphasis: Broadcast Journalism Seeking a position to provide prompt and courteous service to customers and maximize revenue and satisfaction while utilizing my hospitality and communication skills.

• Proficiently handled challenging situations and concerns, adeptly resolving customer complaints, adjusting reservations, and managing unexpected changes to guarantee customer satisfaction.

• Provided strong problem-solving skills by swiftly addressing customer issues such as reservation discrepancies, vehicle malfunctions, and billing inquiries, resulting in high customer satisfaction and repeat business.

• Successfully promoted additional services, upgrades, and accessories to customers, contributing to increased revenue and enhancing the overall rental experience while maintaining a customer-centric approach.

• Demonstrated in-depth knowledge of rental car offerings, policies, and procedures, guiding customers through vehicle selection, rental agreements, insurance options, and ensuring they had a comprehensive understanding of their choices.

• Collaborated with team members to manage vehicle inventory, ensure proper maintenance, and coordinate seamless rental processes.

• Received positive feedback from customers for exceptional service, leading to improved customer satisfaction ratings. Hertz Rental Car • Los Angeles, CA

Hertz Mobility Specialist/Customer Service Advisor June 2021-March 2023

• Successfully identified and targeted potential clients through thorough market research and networking, leading to the expansion of the client base and the establishment of valuable B2B relationships.

• Actively engaged with clients to understand their unique business needs and challenges, and tailored product presentations to showcase how our solutions could effectively address their specific requirements, resulting in increased sales and client satisfaction.

Tag Marketing • Orange County, CA

Outside Sales Representative

January 2019-April 2019

• Consistently delivered top-notch customer service by actively engaging with shoppers, understanding their needs, and providing accurate information about products, promotions, and store layout, resulting in a positive shopping experience.

• Processed customer transactions accurately and efficiently using point-of-sale systems, including handling cash, credit, and electronic payments.

• Collaborated with fellow team members to ensure smooth store operations, including cashier support during peak hours, restocking shelves, and assisting in visual merchandising efforts, contributing to an organized and efficient shopping environment.

• Maintained a clean and organized checkout area, restocking merchandise and assisting with bagging as needed.

• Managed lost and found items, following established protocols to ensure proper item retrieval by their owners.

• Resolved customer complaints and concerns in a professional and timely manner, ensuring customer satisfaction. Target • Fullerton, Ca

Front End: Cashier/Guest Services

October 2017-July 2021

EDUCATION

PROFESSIONAL EXPERIENCE

REFERENCES UPON REQUEST

• Excellent communication skills

• Computer literacy

https://www.linkedin.com/in/brock-howard-60a181154 https://www.youtube.com/@brockhowardjr13

https://theassistdotblog.wordpress.com

• Interpersonal abilities

• Adaptability and willingness to learn

• Positive attitude

• Team player

RELEVANT SKILLS

WEBSITES

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