Customer Service Representative
Resume:
Martaeshia Hall
More then *+ years in customer service
Waycross, GA 31503
***************@*****.***
• Talented worker with experience managing and team of staff
• Can keep up with the busiest of environments
• Staying focus when at work, ensuring prompt task completion
• Dependable and willing to collabrate with a team to get things done Authorized to work in the US for any employer
Work Experience
Customer Service Representative
ERC - Waycross, GA
April 2022 to December 2023
• Interact with customers to resolve complaints with billing and payments.
• Made inbound and outbound calls to customers.
• Provided information about our company to the customers.
• Worked with customers using a variety of channels, including phone, chat, and email. Operator 1
Serta Simmons Bedding - Waycross, GA
August 2021 to March 2022
1. Decorated and repaired parts of fabric and bedding articles. 2. Worked with variety of materials and produce a variety of items . 3. Meet with managers and supervisors to discuss project requirements and preferences. 4. Knowing how to thread the machine,adjust the tension and stich settings, and monitor the machine for errors or failures .
Wireless Sales Associate
Troc Wireless - Waycross, GA
June 2020 to July 2021
1. Taking care of customers issues <answering their questions, providing recommendations, organizing the stores supply and preventing theft.
2. Responsibility for sales of phones and contracts for companies such as AT&T, Verizon, and Straight Talk.
3. Educating customers on cell phones and wireless plans to help them make the best decision of purchase based on the individual.
4. Showing customers how to utilize their phones.
Lead Key Holder
Dollar General to Current - Waycross, GA
April 2016 to June 2020
• Opening and closing the store every day
• Managing the stores security alarm system, including ensuring it's in perfect condition, enabling its and disabling it when necessary
• Storing and protecting the security alarm system, changing them when necessary
• Making sure that the store is always clean and properly organized
• Assisting store cashiers at peak periods
• Setting employee schedules
• Attending to customers request or inquiries in the store
• Filling in for the store manager when required
Supervisor/Manager
General Dynamics Information Technology - Panama City, FL December 2013 to March 2016
• Oversee employee performance in a certain department of an organization
• Monitors the installation, repair, troubleshooting, and maintenance work of technicians
• Supervises teams of skilled technicians and ensures procedures are followed effectively
• Checks the accuracy of results and verifies that equipment and tools are working properly and calibrated
• Provides technical advice and guidance to employees whose work is related to a specific technical field Customer Service Representative
TEAM Wireless- Verizon Wireless Premium Retailer - Daytona Beach, FL December 2010 to November 2013
• Flexibility to work different shifts (including evenings, weekends or holidays)
• Willing to participate in training before hire and on-the -job
• Ability to pass pre-employment background investigation and drug screen for certain positions
• Excellent listening skills and an empathetic voice and manner
• Dedication to customers satisfaction
• Basic knowledge of computer software and office system Traveling Merchandiser
Target - Orlando, FL
April 2008 to November 2010
• Work with a team to load and unload materials needed to set up the store displays and create visual merchandising at more than one location
• Use planograms to select and configure display fixtures
• Someone that love to travel and willing to work hard Education
Bachelor's in Business Information tech
Strayer University-Florida online - Florida
March 2021 to Present
High school or equivalent in diploma
Mainland High School - Daytona Beach, FL
August 2000 to May 2003
Skills
• Word Processing (4 years)
• Assistant Manager Experience (10+ years)
• Store Management Experience (10+ years)
• Cash Handling (10+ years)
• POS (10+ years)
• Data Entry (10+ years)
• Retail Sales (10+ years)
• Customer service (10+ years)
• Retail Management (10+ years)
• Sales Management (9 years)
• Commercial Cleaning
• Driving (10+ years)
• Delivery driver experience (6 years)
• Inventory Control
• Merchandising
• Pricing (9 years)
• Business Development
• Salesforce
• Payroll (7 years)
• Sales (10+ years)
• English (10+ years)
• Outside Sales
• Research
• Cold Calling
• Negotiation
• Inside Sales (5 years)
• Management
• Restaurant experience (5 years)
• Communication skills
• Time management
• Manufacturing
• Planograms
• Purchasing (8 years)
• Windows
• Computer literacy
• Computer skills (10+ years)
• Marketing (6 years)
• Social media marketing (5 years)
• Upselling (2 years)
• Account Management (2 years)
• Recruiting (2 years)
• Event marketing
• B2B sales
• B2B
• Door-to-door
• Telemarketing
• Cold calling
• Sales
• Inside sales
• Retail sales
• B2B sales
• CRM software
• Account management
• Typing
• POS
• Pricing
• Live chat
• Upselling
• Sales management
• Customer service
Certifications and Licenses
Licensed Insurance Agent
February 2022 to February 2026
Assessments
Customer service — Proficient
June 2020
Identifying and resolving common customer issues
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Driving to learn and to get the proper training that I need for a job. I'm dedicated to my job and I enjoy working with people.
Contact this candidate