Christina Davenport

Customer Service Rep with *yrs+ Experience

Gadsden, AL 35904

ad3m2p@r.postjobfree.com

+1-254-***-****

Energetic Customer Service Representative with 3+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.

I also have 2 years as a certified forklift driver along with the cherry picker, and stand up. Some sit down.

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Machine Operator/Assembler

Max Packaging Co. - Gadsden, AL

January 2023 to Present

• Set up machines (calibration, cleaning etc.) to start a production cycle

• Control and adjust machine settings (e.g. speed)

• Feed raw material or parts to semi-automated machines

• Inspect parts with precision and measuring tools

• Test operation of machines periodically

• Fix issues that might occur during the shift

• Check output to spot any machine-related mistakes or flaws

• Keep records of approved and defective units or final products

• Maintain activity logs

Patient Care Advocate

Alliance Walgreens Rx - Dallas, TX

December 2019 to October 2022

• Answering multiple inbound calls/making some outbound calls to and from patients and doctor office's

• Setting up deliveries through Fedex/Ups for patients medications to be delivered to there homes or facilities as needed

• Insuring patients of there HIPPA rights and privacy

• Helping a patient find financial and legal resources

• Negotiating medical bills and reviewing them ensure they're accurate

• Resolving disputes between patients and their insurance companies

• Resolving conflicts between patients and their health care providers

• Communicating with doctors, nurses, therapists, and insurance providers on a patient's behalf

• Explaining things to patients, ranging from medical bills to information on a diagnosis Transportation Clerk/Forklift Operator

MBlock & Sons - Hutchins, TX

March 2015 to November 2019

• Perform clerical duties to manage transportation activities.

• Process, prepare and verify all inbound and outbound shipment documents.

• Supervise loading and unloading operations at a transportation or shipment yard.

• Prepare bills of lading and other related transportation documents.

• Verify, inspect, identify and tag goods with the help of shipment documents.

• Inspect and check the condition of all goods, items and products.

• Transport inbound shipment of goods to the warehouse.

• Supervise dispatching of goods to customers at their designated addresses. Education

High school diploma

Pase High School - Gadsden, AL

October 2010 to May 2011

Skills

• Clerical Experience

• Writing Skills

• Administrative Experience

• Phone Etiquette

• English

• Microsoft Powerpoint

• Communication skills

• Customer service

• Computer skills

• Typing

• Office Administration

• Microsoft Excel

• Microsoft Outlook

• Machining

• Forklift

• Microsoft Word

• Load & Unload

• RF Scanner

• Reach Truck

• Warehouse Experience

• Order Picker

• Materials Handling

• Calibration

• Order Picking

Certifications and Licenses

Forklift Certification

March 2016 to March 2018

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