Charlene M Ostrowski

***** ***** **.

Orland Park, IL 60467

708-***-****

ad3m1s@r.postjobfree.com

WORK EXPERIENCE

United Parcel Service-UPS Addison, IL

December 2008 -Present

Corporate Collections Analyst

- Provide superior customer service. Identify, prioritize, and resolve complex issues

- Develop, create, analyze collection and accounts receivable reports

- Update customers and other stakeholders information using various software programs

- Monitor and maintain assigned customer accounts

- Participate in conference calls with internal and external customers

- Submit recommendations to write off account balances March 2004 - December 2008

HR Employment Associate

- Answer questions about employee benefits, contract details, workplaces policies, sickness absences and opportunities for progression or training

- Take appointments and set applications for employment March 1991 - March 2004

Preferred Customer Associate

- Provide a one-to-one customer experience

- Analyzing and resolving problems, solving tracing and claim inquiries and maintaining ownership of customer situations through resolution which include follow-ups and making outbound calls.

- Preform work with minimal supervision, have the ability and solve problems and possess excellent communication skills while building relationships. January 1991 - March 1991

January 1988 - December 1988

Customer Service Representative

- Communicate with internal and external customers on a daily basis via phone, fax, and email. Analyze data and responding to customer communications timely.

- Processing international shipments; ensuring customer requirements are resolved

- Manually process employee timecards

The Walt Disney Company Lake Buena Vista, FL

December 1988 - January 1990

Hotel Front Desk Host

- Assist guests during check-in and check-out, including phone and face-to-face interaction

- Assist guests with questions about tickets, directions, event schedules, an other information regarding the Resort to help create a magical experience.

- Stationed at front desk to check-in guests and process all transactions regarding forms of payment

EDUCATION

June 2007

National Louis University Downers Grove, IL

- Bachelor of Science

- Major: Psychology

June 2006

Moraine Valley Community College Palos Hills, IL

- Associate of Arts and Science

- Major: Psychology

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