Customer Service Representative
Resume:
SKILLS
SHARMISHA
CRAWFORD
CUSTOMER SERVICE
OBJECTIVE
Responsible student with good judgment, time management, and a flexible schedule. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Experience
PROPERTY MANAGEMENT ASSISTANT
Invitation Rental Properties
(Jan2021-Present)
• Provide resources to tenant in need of support.
• Assist tenants with rental assistance programs.
• Planned, scheduled, and coordinated general maintenance and major repair projects.
• Developed and maintained professional relationships with residents and owners.
• Planned and scheduled general maintenance, major repairs, and remodeling projects for properties.
• Negotiated with government leaders, businesses, special interest representatives and utility companies to gain support for new projects and to eliminate potential obstacles.
CUSTOMER SERVICE REPRESENTATIVE
Spirit and Soul
(May2017-Present)
• Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
• Responded to telephone inquiries and complaints following standard operating procedures.
• Updated and maintained database with accurate customer information and timely data entry.
• Processed orders, returns, and exchanges in an accurate and efficient manner.
CUSTOMER SERVICE REPRESENTATIVE- TEAM
LEADDER MLS TRANSPORTATION
(October2020-Jan2021)
• Complied with corporate and regulatory policies regarding information confidentiality and privacy.
• Greeted customers by name and displayed respectful attitude.
• Assisted with training and mentoring new team members.
• Strong negotiable skills
• Affordable Housing
Program Knowledge
• Mobile app operations
• Computer Skills
• Detailed and fast
pace
C O N T A C T
**********@*****.***
Detroit, MI
E D U C A T I O N
SCHOOLCRAFT COLLEGE
AAS in Cosmetology
2023- Current
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