Senora Davis

Romulus, MI *****

ad3lzi@r.postjobfree.com

+1-734-***-****

Authorized to work in the US for any employer

Work Experience

Assistant Finance Manager

SP PLUS - Romulus, MI

April 2023 to November 2023

• Manage and oversee the preparation of the Daily Master Report by the Finance Supervisors and Clerks.

• Oversee the Audit Clerks, who are responsible for auditing cashier shifts and exception transactions daily.

• Provide direction and assistance to the Audit Supervisor, and fulfill their duties, if necessary, to ensure that client contract requirements are met.

• Oversee the vault clerks responsible for keeping track of the change funds issued to cashiers and revenue collected throughout the day. • Manage and oversee the staff as it relates to scheduling, time off requests, training, hiring, issuing disciplinary action and coaching employees.

• Assist management, clerks, cashiers, and customers with transaction related concerns.

• Serve as a liaison between the Compliance Team and company and respond to concerns swiftly and accurately.

• Perform complex analysis as needed for business trending, reporting, or client meetings.

• Preparation and review of monthly and annual financial statements and operating budgets.

• Investigate and respond to concerns regarding official city audits or revenue control procedures.

• Provide information and support regarding employee concerns that result from audit and revenue procedures.

• Help prepare the Daily Master or financial report and ensure the submission of all supporting documents required by the client within the deadline.

• Monthly revenue entry reconciliation (PT70). • Prepare loss of revenue and vend reports.

• Balance petty cash and change funds. • Issue credits with client approval, process credit card refunds and manual charges daily or as needed and collect payments.

• Maintain and update database of promissory notes from customers, and process credit card payments from customers during business hours.

• Complete detailed research on difficult issues brought forth by the audit or vault departments to find the root cause, report findings and suggested solutions.

• If applicable, assist HR and Managment in attending to Union matters related to said concerns. Title Specialist

IAA, Inc. - Belleville, MI

September 2021 to March 2023

• Review and process documentation for insurance and remarketing customers

• Process incoming salvage titles from multiple states and set for sale

• Keep up-to-date on title regulations by learning and maintaining knowledge of current title/salvage laws

• Provide excellent customer service and support by offering solutions and timely responses to external/ internal partners

Auditor

SPPlus - Detroit, MI

2017 to 2020

• Performed daily ticket audit for all cashiers and report problems to management

• Evaluates auditors' paperwork for validity and accuracy

• Initiates disciplinary actions for employees who are not in compliant with the company rules, regulations and applicable union contracts as well as government regulations

• Supply financial data as needed by the Client or Office Manager

• Prepared related documentation for end of the month reports

• Reports system discrepancies, system failures and issues to Office Manager to collaborate on how to resolve issues

• Communicate issues arising revenue shortages to Office Manager in a timely and effective time frame. Senior Auditor

Central Parking System - Detroit, MI

2013 to 2017

• Provides support to Revenue Control Manager to ensure department remains current on all work

• Evaluates auditors' paperwork for validity and accuracy

• Initiates disciplinary actions for employees who are not in compliant with the company rules, regulations and applicable union contracts as well as government regulations

• Supply financial data as needed by the Client or Revenue Control Manager

• Performs reconciliations and prepared related documentation for end of the month reports

• Reports system discrepancies, system failures and issues to Revenue Control Manager to collaborate on how to resolve issues

• Communicate issues arising revenue shortages to Revenue Control Manager in a timely and effective time frame

Auditor

Central Parking System - Detroit, MI

2005 to 2013

• Performed daily ticket audit for all cashiers and reports problems to management

• Prepared daily composite sheets and reports discrepancies to management

• Prepared and prints weekly ticket summary

• Reviewed credit card transactions and reconciliation to the credit card amounts recorded by the credit card processor.

• Reconciled revenue as reported by the cashiers with the reports generated by the revenue control computer • Reviewed each transaction tape generated by the revenue control computer at the end of each shift, paying particular attention to "clear out" and lost/damaged tickets on equipment.

• Reviewed and made copies of over rings, manual transactions and any other unusual transactions with proper explanations and supervisor approvals.

• Ensured that all tickets and other documentation have been inventoried and turned into the office. • Ensured cash recorded by the cashier agrees with bank records

• Prepared all reports as required and make cash deposits to the bank

• Performed any other task deemed necessary by management

• Daily counted of funds for cashiers' banks

• Counted and balanced automated ticket machine funds and replenish beginning funds

• Inputted information into MS Excel and Access for historical data and to create daily reports

• Followed up with customers to ensure proper customer service procedures followed by cashiers Money Counter

Central Parking System - Detroit, MI

2005 to 2005

to 2005

• Daily counted funds for cashiers' banks

• Counted and balanced automated ticket machine funds and replenish beginning funds

• inputted information into MS Excel and Access for historical data and to create daily reports

• Followed up with customers to ensure proper customer service procedures followed by cashiers Store Supervisor

CVS Store & Pharmacy - Wayne, MI

1998 to 2005

Supervised and oversaw up to 5 employees

• Trained and coached new hires according to company standards

• Opened and closed the store

• Handled deposits and financial information concerning store operations • Assisted customers to ensure customer satisfaction

Education

B.A. in Business Administration with a concentration in General Business in Business Administration

Davenport University - Livonia, MI

2016 to 2018

A.A in Business Administration in Business

Davenport University - Livonia, MI

2015 to 2016

Certificate in Business

NEC/National Institute of Technology - Livonia, MI 1989

Skills

• ACCESS (3 years)

• EXCEL (3 years)

• ACROBAT (Less than 1 year)

• MICROSOFT OFFICE (3 years)

• MS OFFICE (3 years)

• Adobe Photoshop (3 years)

• Microsoft Access (3 years)

• Microsoft Outlook (3 years)

• Time Management

• Computer Literacy

• Office Experience

• Typing

• Administrative Experience

• Customer Service

• Microsoft Excel

• Microsoft Word

• Leadership

• English

• Data entry

• Clerical experience

• Communication skills

Awards

The National Society of Leadership and Success

January 2017

Selected by Davenport University to participate among top students in a leadership program including:

• Leadership Training Day: Trained in leadership and success skills via an introspective and interactive training session.

• Speaker Events: Participated in seminars led by celebrities and best-selling authors on topics such as leadership, time management, and goal-setting.

• Success Networking Teams:

o Participated in peer based leadership development teams o Experience in setting and achieving goals, receiving coaching, coaching others, and holding others accountable to commitments.

Additional Information

Computer Proficiencies

• Microsoft Office (Word, Excel, Access, PowerPoint, Outlook, Picture Manager

• Adobe (Acrobat, Photoshop)

Administrative Skills

• Excellent oral and verbal communicator

• Strong organizational and planning skills

• Excellent time management skills and ability to multi-task and prioritize work

• Carry out administrative duties such as filing, typing, copying and faxing

• Provide general support to visitors

• Answer and direct calls

• Cover front desk when required

• 15 years of Data Entry

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