Pamela Boehme

ad3lz8@r.postjobfree.com

www.linkedin.com/in/pamelaboehme

Las Vegas Nevada, USA

702-***-****

Summary of Skills & Expertise

Award-winning sales and hospital operations professional with comprehensive experience in the acute and post-acute wound and hyperbaric medicine industry

Expert at leading growth through strategic sales, identifying customer needs, and exceeding expectations. Skilled at delivering services with integrity and with a patient focus while ensuring compliance with all regulatory agencies. Strong leader, who can develop, and motivate cross-functional teams to achieve individual and collective corporate goals. Possess strong oral and written communication and interpersonal skills with a proven ability to foster relationships with stakeholders to achieve the desired results.

•Physician & Practice Management

•Clinical & Financial Acumen

•Agreement/C-Suite Management

•Operational Excellence

•Marketing Advisory Counsel

•Talent Management

•KPI Management

•Sales and Community Education

•TJC/JHCO Accreditation

Awards & Accomplishments

●Center of the Year Distinction; 2019

●Center of Excellence Distinction; 2019, 2020

●Top national collection rate

●Increased EBIDTA 8%, & YOY SSG 10%, surpassing industry standards

●Achieved all metrics during Covid-19-year 2020; Financial, Clinical, and Productive

Career Experience

Program Director: Wound Care & Hyperbaric Medicine (Healogics) 2010-Present

Dignity Health, St. Rose / Healogics, Las Vegas, Nevada

The Program Director or Program Manager is responsible for the management and the strategic growth of the Wound Care Program for the assigned area of responsibility. This position is responsible for the complete oversight of the Wound Care Center, including the following functions: day-to-day center operations, staff management, financial management, quality/performance improvement, and community education. The Program Director/Program Manager is also responsible for maintaining collaborative and consultative client relationships within and outside the hospital organization and for creating effective working relationships between Healogics and the hospital.

Manages the Center’s Operations (20%)

Oversees the day-to-day management of outpatient clinic(s) and other wound continuum programs, as applicable.

Continuously assesses current clinic flows, processes, and procedures, identifies areas of improvement, and develops and implements best practices and appropriate changes to improve outcomes, using the company’s resources.

Works with hospital and company personnel to ensure the availability of adequate resources, supplies, equipment, and services.

Facilitates the flow of information and maximizes effective communication throughout the program.

Prioritizes responsibilities and directs the work of the Center’s clinical staff and non-clinical staff.

Collaborates with other health care providers, Wound Care Center Providers, and Medical Director regarding clinic and patient needs.

Manages direct reports in conjunction with the company and hospital HR departments. This includes interviewing, hiring, motivating, coaching, counseling, establishing performance expectations, and conducting performance reviews. (5%)

Performs Financial Management (10%)

Manages and coordinates all aspects of the revenue cycle for Healogics and for the hospital partner, as appropriate.

Stays current with reimbursement changes, providing physician and staff updates and education as needed.

Reviews key financial reports, identifies key indicator trends and develops plans to implement best practices to ensure fiscal responsibility.

Tracks and reports all ancillary revenues generated by the program.

Manages costs through appropriate utilization and management of labor and supply.

Works with Healogics support team to complete financial reviews and presents results to hospital leadership.

Manages Community Education/Marketing functions (40%)

Works directly with the hospital and Healogics marketing departments to ensure that the wound care program has established strategic marketing plans and works with the same group and the hospital physician liaison to plan, coordinate, and execute activities directed toward increasing patient referrals to the wound care center(s).

Works collaboratively, as part of a multi-functional team, to best determine key target referral sources, and develops a systematic approach to build those customer relationships and increase wound care center referrals.

Maintains, monitors, and updates the list of Physician Practice(s) within a given radius of the hospital on an ongoing basis.

Visits Physician Practices and interacts with key physicians to provide awareness of the Wound Care Center program, using educational marketing materials. Also documents all physician office interactions, as well as the visits with the Physician Practices in the Healogics Customer Relationship Management (CRM) system.

Communicates on a regular basis with the (C)DO and/or (C)VPO and the hospital executive sponsor regarding goals, targets, and other relevant referral development information, as needed.

Manages Quality/Performance Improvement functions (10%)

Implements and manages a continuous Wound Care Center Performance Improvement Program (PIP) and strives to meet Wound Care Center quality indicators. Ensures the program is integrated into the partner hospital’s PIP program.

Participates in hospital committees as appropriate and ensures timely and accurate documentation in the patient record and outcomes database.

Monitors patients, referring physicians, and customer satisfaction.

Ensures that Patient Safety Guidelines are followed, that Healogics employees complete annual compliance requirements, and creates an environment that promotes the escalation of compliance concerns as appropriate.

Manages Relationships (15%)

Maintains excellent relationships with hospital clients and continuously seeks to understand needs, confirm goal alignment and demonstrate value proposition. Identifies the hospital’s strategic goals and objectives and manages the program to achieve those goals, while remaining compliant with all Healogics operations standards. Works effectively and seamlessly at all levels within the partner hospital. Participates in hospital department/management meetings and actively participates in Hospital communication activities. Builds and develops effective working relationships with panel physicians, clinical and support staff. Encourages all program staff to provide excellent customer service to members of other hospital departments.

Meets regularly with leadership including hospital and area management.

Performs other duties as required.

Clinical Liaison: 2008-2010

Kindred Health Care; Las Vegas, Nevada

Carried out clinical patient assessments for level of care determination. Streamlined business development and marketing operations. Conceptualized and applied educational and community relations plans in collaboration with medical and program director and nurse manager. Collected clinical information and past history as well as interfaced with families and patients. Carried outpatient assessments to determine patients for potential admission into the system. Guided specialized physicians on quality, accreditations, programs, and regulations on inpatient acute rehabilitation. Cultivated and maintained physician communication and relations. With the following tasks and responsibilities:

Conducts patient assessments to identify patients for potential admission into the system.

Responsible for managing the referrals and admissions that are generated through their assigned hospitals and territories by representing the hospital with professionalism to referral sources.

Designs and manages the marketing strategies for their assigned hospitals.

Conduct one on one contacts with potential referral sources and maintain positive relationships with current referral sources.

Utilizing educational opportunities to present the hospital to referral sources.

Identifies, contacts, and manages potential clients.

Sources potential, appropriate patients for the hospital.

Coordinates transmission of clinical and benefit treatment to patients, families, and outside agencies.

Operations Director, 2006-2008

IPC The Hospitalist Company, Las Vegas, Nevada

Manager, Business Operations of Specialty Clinics 2002-2006

Southwest Medical Associates, Las Vegas, Nevada

Microbiology Tech, 1980-1993

Kootenai Medical Center, Coeur d’Alene ID

Education

Bachelor of Science

University Nevada, Las Vegas

Affiliations

The Golden Key Honor Society, Lifetime Member

Technical Proficiencies

Microsoft Applications

CRM

Net Health

Wound Suite

Contact this candidate