GHADA ABU-KAFF

North York, ON ǀ ***. ***. ****ǀ Yghada@yahoo.comǀ

PROFESSIONAL PROFILE

An enthusiastic and customer focused professional possesses a positive attitude and a strong work ethic. Diligent, detail-oriented, and adept at implementing solutions to create optimal efficiency. Motivated and eager to apply time management and organization skills in various environments. Seeing entry-level opportunities to expand skills to facilitates company growth.

SUMMARY OF QUALIFICATIONS

Ability to provide exceptional customer service with demonstrated enthusiasm, persuasiveness, and dependability.

Strong data entry skills and computer proficiency with over 8 years of Microsoft Office Suite experience

Strong interpersonal, organizational, communication, time management and creative problem-solving skills.

Eager to meet new challenges with strong ability to learn and understand new business concepts and processes.

Reliable and punctual combined with a strong work ethic, exerting optimal effort to prioritize and meet deadlines.

Resourceful and flexible team player who thrives on relationship building with colleagues and customers.

Works well independently as a motivated self-starter who takes initiative with minimal supervision.

Effective working as a co-operative team member and professional in appearance and presentation.

Proficient in Microsoft Office Suite (PowerPoint, MS word, MS excel)

Bilingual in Arabic and English

CORE COMPETENCIES

Pays great attention to details.

Skilled in devising team building activities and conducting training sessions.

Active Listening

Patient and dedicated to ongoing tasks.

Proficient in developing and nurturing client relationships.

Quick learner with a knack for grasping new concepts and processes

PROFESSIONAL EXPERIENCE

Hardware Assembly Supervisor

Optikos Shami, Jordan, Amman 2015 -2023

Managed Customer complaints by providing resolutions, within a reasonable time to ensure customer satisfaction.

Identified customer needs or desires to recommend the appropriate product or service.

Enforces all health and safety policies, including performing toolbox safety talks and risk assessments while on customer sites.

Knowledge of the installation, configuration, and operation of hardware, wiring assembly, bcb calibration.

Ability to install and troubleshoot various types of hardware as well as perform basic troubleshooting.

Maintained a record of incoming inquiries to be able to be referenced for later documentation and follow ups.

Processed orders, forms applications and requests.

Provided feedback to other departments to help improve sales, marketing, and business processes.

Event Planner

Olive Catering, Jordan 2011 – 2015

Consult with client to determine objectives and requirements for events, such as meetings, creating example settings.

Ensure client satisfaction, building rapports and communication to ensure clients needs are met for each event.

Propose ideas to improve provided services and event quality.

Expertly manage various event details such as venue, lodging, expenses, and food and beverage services

Created database and work breakdown structure for event, utilizing Microsoft Word and Excel skills.

Data Entry

Global Market Research, Jordan, Amman 2001-2010

Provided exceptional customer service, creating an active and friendly environment to call clients and staff.

Managed and updated client records, ensuring data integrity.

Reviewed and updated client correspondence files and scheduling database.

Maintained operations by following policies and procedures; reporting needed changes.

Executed daily administrative duties including filing documents, answering phone calls and organizing mail.

Responsible for reading, analyzing, and distributing, as appropriate, electronic mail, levying task and suspense dates within the organization.

EDUCATION

Princess Tharwat College 1999

Jordan, Amman

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