Girlly Guevarra

Cincinnati, OH *****

ad3lyf@r.postjobfree.com

+1-260-***-****

Excellent interpersonal and communication skills. Well-developed analytical and problem-solving skills with the ability to consistently apply business and technical knowledge. Effectively prioritize work, manage resources, and works well under pressure. Highly organized and detail oriented. Work Experience

Outside Sales Representative

Tungaloy America

November 2015 to Present

• Region started 2013 at $330,000 a year and my 2020 at $900,000. Target sales in 2021 is 1.2 million.

• Since 2013 initial accounts were job shops. Developed accounts in high volume in Automotive, Aerospace and Medical.

• Goal: To aggressively prospect, maximize sales, provide exemplary customer service.

• Persuasive communicator; use consultative selling skills to identify opportunities, overcome objections, build relationships and turn cold canvassing into sales.

• Tenacious negotiator and closer; adept in conveying the benefits of products/services and generating customer interest. Quickly learn, master and sell new product offerings.

• Planned and organized routes within the territory to maximize efficiency and time in the field. Warehouse Worker

Toyota simos - Hebron, KY

July 2021 to July 2022

Picking and binning . Trained new hire

Commercial Pricing Analyst

Toyota

December 2013 to November 2015

• Responsible for analyzing and managing requests to manufacturer for special products to be quoted.

• Responsible for defining the technical requirements for special items and communication between production and sales engineers.

• In charge of analyzing special pricing requests and calculating gross profits to assure the profitability of the company is maximized while maintaining competitive pricing.

• Facilitate all orders and PO's for Tupungato Canada and Mexico divisions.

• Provide support to Regional Managers, Salesman, Product Managers and Engineering, ensuring all service objectives are met.

• Responsible for all pricing and special tooling inquiries for all of Toyota USA divisions.

• Coordinate and manage all PO's for outside vendors that produce special tooling being ordered.

• Managing data files for pricing, drawings and customers. Inside Sale/Customer Service

Tungaloy America - Arlington Heights, IL

October 2011 to December 2013

• Provided support to the sales team, ensuring all sales and service objectives were met.

• Responsible for customer service in the sales division to include answering customer queries, problem solving and providing detailed information on new products and promos.

• Assigned responsibility for all customer service needs for large accounts including Toyota.

• Responsible for arranging expedited shipments from Tungaloy Japan direct to the customer.

• Worked in a high volume environment taking 50+ calls a day and processed orders via fax, e-mail and EDI.

Tech/Order Specialist

Schindler Logistics Center - Niles, IL

July 2007 to May 2010

• Provided support to Managers, Engineering and Mechanics, ensuring all service objectives were met.

• Provided customers with professional and friendly service.

• Responsible for researching parts, answering mechanic's queries and complaints

• Answer and process orders via e-mail, phone and faxes

• Coordinate with shipping and logistics/planner to insure prompt deliveries

• Responsible for quotes and lead-time

• Placed order directly to a vendor if parts are not available in our warehouse.

• Researching parts by GO number or by cross-reference

• Issue Return Good Authorization, credit and debit. Senior Customer Service/Logistics

Robert Bosch Tools Corporation - Arlington Heights, IL May 2006 to July 2007

• Managed mass merchant account such as Lowes, Home Depot, Menards, Ace and Sears.

• Analysis and follows-up on planning exceptions; expedites as necessary to ensure on- time delivery of finished products to customers.

• Coordinate customers account workflow, ensuring all pricing and part numbers are processed correctly, and shipped to customer per their specification

• Handled approx. 60-150 calls daily providing Tech support, pricing, availability, expedite orders and investigates customer's dispute in SIEMENS Hi-Path Pro-Center Enterprise system.

• Processed orders via fax (Avaya Agent), phone, e-mail and EDI.

• Answers and eliminate customers concern, issue return authorization and issue credit and debit.

• Set up and maintained customer account in SAP.

• Handled and process warranty and RGA.

Medical Assistant/Phlebotomist

Family Doctor Ltd

July 2005 to April 2006

• Prep patient for medical exam, take vital statistics, blood pressure, and assist doctor in performing medical exam.

• Processed and follow up insurance claims with insurance company. Managed ordered medical and office supplies.

• Set up and follow up on patient's appointment.

• Proficiency in collection blood by venipucture and capillary techniques for all age groups. Comprehensive with understanding of compliance and safety. Assistant Sales Coordinator

SIIX U.S.A. Corporation - Elk Grove Village, IL

December 2004 to July 2005

• Assisted sales coordinators in order processing and customer follow up

• Executed administrative duties, answered phones, ordered office supplies, prepared international documents, dispatched incoming and outgoing mail and maintained postage meter

• Provided warehouse support in shipping and receiving and processed through Great Plaines System. Customer Service

Sears Logistics - Naperville, IL

February 2002 to May 2002

• Worked in call center and received 100 to 150 calls daily from customers and drivers confirming delivery and customer satisfaction

• Processed delivery, rescheduling, cancellations, complaints and credits Sales Coordinator

Advance Transformer - Roselle, IL

1997 to 2002

• Worked at Ballast Manufacturing and manage multi-million accounts such as Grainger, Lowes, and Home Depot as well as OEM and Distribution.

• Worked directly with Salesperson and agent to ship parts from different location making sure customer will received product on time.

• Supported commercial and industrial clients in identifying specific components for ballast lighting systems

• Processed telephone, fax, e-mail and EDI orders in SAP Answers and eliminate customers concern, issue return authorization, quotes and issue credit and debit.

• Promoted to sales coordinator from data entry clerk within six months Sales Representative

United Airlines - Des Plaines, IL

1996 to 1997

• Provided rates and scheduling information to agents, business clients and the public

• Reserves flights and resolved problems in a friendly professional manner

• Processed 100 to 200 calls daily

Bank Teller

Central Federal Savings and Loan - Berwyn, IL

1992 to 1996

Designated acting supervisor in the absence of management staff Trained new tellers

• Resolved customer complaints and assisted customers in a broad range of banking transactions including deposits and withdrawals, cross sales (opening CDs and IRAs) and establishing new customer accounts.

• Balanced bank drawers and occasionally balanced vault

Contact this candidate