Gerald Edomonu

Kitchener, Ontario• ad3ly4@r.postjobfree.com • +1-437-***-****

PROFESSIONAL SUMMARY

Dynamic and dedicated professional with over 5 years of multifaceted experience in customer service, logistics, and general labour. Recently relocated to Canada to pursue a degree, seeking a challenging role in pest control or related fields. Eager to apply my diverse skill set, including expertise in forklift operation, problem-solving acumen, and commitment to excellence, to contribute significantly to organizational success and growth. SKILLS

Customer Service Excellence

Logistics and Inventory Management

Operational Efficiency

Physical Aptitude

Clear Communication

Analytical Thinking

Team Leadership

Time Management

MS Office Suite

PROFESSIONAL EXPERIENCE

Skye Warehouse and Constructions Aba, Nigeria Nov 2021 – Oct 2023 Forklift Operator & Material Handler

Responsibilities:

• Managed $300,000 worth of inventory, maintaining accuracy, and preventing stockouts. Safely operated forklift equipment, transporting materials without incident.

• Safely operated forklift equipment, transporting materials without incident, contributing to a zero-accident record.

• Implemented inventory management best practices, leading to a 15% reduction in inventory discrepancies and optimizing stock levels.

• Collaborated with the warehouse team to improve loading and unloading procedures, increasing efficiency by 25%.

MULTICHOICE, Aba, Nigeria September 2019 – 0ctober 2021 Customer Service Representative

Responsibilities:

• Exceeded targets by responding to 50 daily customer inquiries, implementing process improvements that reduced response time by 30% and decreased customer complaints by 25%.

• Achieved a 95% customer satisfaction rate through effective communication and problem-solving skills.

• Managed an impressive average of 80 daily calls, exceeding performance metrics and ensuring unparalleled customer support.

• Collaborated with cross-functional teams to streamline processes, reducing customer service response time by 20%.

SO-SAFE GLOBAL SERVICES. Aba, Nigeria August 2018 – Jul 2019 Administrative Assistant

Responsibilities:

• Streamlined office operations and enhanced efficiency by 20%, Implementing standardised procedures and training 2 admin assistants on office etiquette and procedures, resulting in improved productivity and smooth day-to-day operations.

• Demonstrated exceptional organisational skills by efficiently managing calendars, scheduling appointments, and coordinating meetings for office staff and executives, ensuring optimal time management and seamless coordination.

• Played a pivotal role in transitioning from paper receipts to online invoicing, leading the adoption of a more efficient and cost-effective invoicing system, resulting in streamlined processes and improved accuracy.

• Recorded accurate meeting minutes, showcased excellent attention to detail and communication skills, and effectively disseminated information to staff through regular updates, ensuring alignment and informed decision-making.

• Advanced proficiency in MS Office Suite, contributing to efficient administrative operations. Holy Family Home for the Elderly Aba, Nigeria May 2014 – March 2016 General Cleaning Staff

Responsibilities:

• Improved sanitation standards by 20% through the efficient execution of cleaning tasks. Received 15 commendations for attention to detail and professionalism.

• Implemented innovative cleaning techniques, leading to a 15% reduction in cleaning time and enhancing overall cleanliness standards.

• Demonstrated reliability and teamwork in maintaining a hygienic environment for elderly residents, contributing to their well-being and comfort.

• Proactively identified areas for improvement and implemented solutions to enhance cleaning efficiency, resulting in a more organized and productive work environment. EDUCATION

Conestoga College, Ontario, Canada 2023-Present

Post Graduate Certificate – Broadcasting

Imo State University, Nigeria August 2014 - June 2018 Bachelor of Science in Management

CERTIFICATIONS

Forklift Certification

(The Lift Truck Training Program)

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