M a n f r e d ( F r e d ) M u e l l e r

847-***-**** linkedin.com/in/FredMuellerIL

ad3lxj@r.postjobfree.com Grayslake, IL 60030

Resume

Multifaceted IT Professional Multi-Site IT Operations Management IT Technician Manager Project Manager Infrastructure Procurement P r o f e s s i o n a l E x p e r i e n c e

FJM Consulting, Inc. Grayslake, IL Owner/ Consultant Aug 2017 – Present

Consulting for various clients with a focus on Windows Desktop, Networking, MS Office 365 Kopka Pinkus Dolin Buffalo Grove, IL Regional 7 Office Law Firm Feb 1996 – Aug 2017 IT Technician, Manager, Chief Information Officer 150+ staff Responsible for IT/Telco operations and projects,, annual 1M+ budget and managed staff of 4 IT professionals.

Hands on deployment, management, and upkeep for firm’s VMware Data Centers/LAN/WAN/VoIP Telco Infrastructure

Engineered, implemented and managed a firm-wide private T1/PRI/Fiber/VoIP MPLS WAN cloud to allow for centralized operations, resulting in increased efficiencies, better operational control and reduced costs.

Established and cost effectively managed firm’s $1M+ IT/Telecom annual budget

Hired, led and mentored staff of 4 - 6 IT professionals, including outside consultants

Planned and managed all IT/Operations aspects for 40+ new offices, office expansions and relocations

Negotiated contracts with outside contractors, supervised deliverables, and controlled cost

Responsible for all software/hardware/services purchases, licenses, and maintenance contracts Landau Omahana & Kopka Vernon Hills, IL National 13 Office law firm Jan 1990 – 1996 IT Technician / Manager / Director 250+ staff

Responsible for all IT/Telco operations and projects, annual $2M+ budget and staff of 6-8 IT professionals Starting with one office and 3 attorneys, I was responsible for and had hands-on involvement for engineering, implementing and managing all IT/Operational aspects of the firm expanding to 13 offices with over 100 attorneys

Managed all aspects of centralized IT/Telecom/Operations including 12 remote offices with focus on standardization, maximizing availability,

reliability, and cost effectiveness

Engineered and managed private T1/PRI/POTS Frame Relay WAN cloud for Landau’s 13 locations. FJM Consulting, Inc. Buffalo Grove, IL Owner 1990 - 2017 Value-Added Reseller firm with a focus on LAN and WAN for 50+ clients. Partnered with Microsoft, HP, VMware, Cisco, SonicWall, Veeam, Silverpeak, Zerto and other major IT vendors to provide timely and cost-effective solutions.

HP ProLiant Servers HP StoreVirtual SAN VMware LAN/ WAN Networking Cisco Switches / Routers MS Windows Servers Veeam Backup Software MS Remote Desktop SonicWall NSA Firewalls & VPN Zoom Video Conferencing ShoreTel VolP Phone System Zerto Disaster Recovery / Business Continuity Software SilverPeak SD-WAN MPLS WAN AT&T IP Flex (VolP) Fiber T1 PRI POTS Cable Internet and Phone Services E d u c a t i o n & C e r t i f i c a t i o n s

College of Automation, Chicago, IL Loyola University, Evanston, IL Computer Programming/Business Analyst Liberal Arts Micorsoft MCP Novell CNE Cisco SMB Engineer VMware VSP & VTS Scrum Master Certified (SFC & SMC) Complete list of certifications available on LinkedIn M a n f r e d ( F r e d ) M u e l l e r

847-***-**** linkedin.com/in/FredMuellerIL

ad3lxj@r.postjobfree.com Grayslake, IL 60030

Resume

R e p r e s e n t a t i v e P r o j e c t s a n d E x p e r i e n c e

Designed, implemented and managed two centralized multi-office IT departments and infrastructures. 25+ locations

Initiated and managed project to convert Kopka Pinkus Dolin’s standalone 30+ Windows Servers/Appliances to a centralized Enterprise grade VMware High Availability ESXi cluster

Managed 3 host VMware HA cluster utilizing vCenter, 40TB HP StoreVirtual SAN and 50TB Veeam Backup Server

Implemented and managed VEEAM backup and replication including off-site storage management

Deployed and managed multi office private T1/Fiber/VoIP MPLS WAN cloud carrying both Data and Voice

Planned and managed all IT/Telco and operational aspects for 150+ office openings, expansions and relocations.

Designed and supervised 30+ server room new build outs and relocation

Implemented 7 office centralized ShoreTel VoIP phone system

Delivered cost savings of $100+K by Implementing a 5-office conference room HD A/V in-house solution using Zoom and off the shelf A/V components.

Managed solutions to provide secure remote 24/7 VPN and Remote Desktop access

Implemented cost effective and secure in-house meshed Wi-Fi access at all offices.

Established and managed help desk utilizing SolarWinds Service Desk and in-house SharePoint knowledge base site to facilitate more responsive and efficient support firm wide.

Delivered continuing WAN bandwidth optimizations and major circuits cost reductions for 40+ locations – consisting of fiber, T1, PRI, POTS, Internet circuits, MPLS WAN circuits and VoIP providers

Implemented and managed SD-WAN network utilizing Silverpeak SD-WAN optimization virtual appliances resulting in 50+% bandwidth savings. Saved Kopka approximately $ 700K in circuit costs since implemented.

Researched, engineered and implemented the successful delivery of in-house disaster recovery and business continuity

(Zerto) solution saving $500K across 5 years compared to using 3rd party solutions.

Continuously negotiated highly favorable data and phone circuit rates and negotiated credits in excess $350K and $500K respectively from telco providers for SLA/ billing and service errors.

Negotiated 3rd party software contracts to reduce costs 30%. Secured credits of $80K for missed SLAs.

Increased annual revenue by $70K with new automated cost capture system.

Responsible for all equipment and software life cycle refreshes. Purchased, deployed and disposed of 100 of HP ProLiant servers, 200+ Cisco switches and routers, 1000+ HP Desktop, 300+ Laptops and 300+ Printers and MFPs, 70+ copiers and fax machines. Managed all hardware maintenance contracts.

Responsible for purchasing and managing 100+ MS Windows Server licenses, 1000+ CALs and desktop licenses, along with other 3rd party server & desktop software.

Successfully passed 2 Microsoft Software Assessment (SAM) reviews.

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