Ashley Green

***** * * **** **** Wewoka, OK ***** 405-***-**** ad3lxh@r.postjobfree.com

PROFESSIONAL PROFILE

Customer service-oriented professional who is able to provide timely and accurate data to ensure reimbursement for patient services and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality.

Academic Honors: Ultimate Medical Academy Honor Roll.

Team player who performs at high levels of productivity in fast-paced environments without missing a deadline.

Shows sound judgment and good decision making when dealing with problems.

Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint; Typing Speed: 36 WPM.

KEY QUALIFICATIONS

Medical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBs

Revenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party Payers

Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO, PPO, and POS)

Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)

Front Office Operations Medical Office Procedures Scheduling Medical Terminology Anatomy & Physiology

HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)

EDUCATION

Ultimate Medical Academy Associate of Science Degree - Medical Billing and Coding, 2021

Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate

PROFESSIONAL EXPERIENCE

Ciox Health - Wewoka, OK 08/2021 – 01/2024

Health Information Specialist – WFH Agent (Remote)

Adhered to HIPAA law and Ciox Health procedures and policies.

Perform audits, quality assessments, and ensured that the medical records are assessable.

Exhibited excellent customer service to colleagues, and management.

Utilized the following Electronic Health/Medical Records Software: EPIC, HealthQuest, and Clearview Ambulatory Services. Completed all data entry and processed the request (ROI).

Microsoft office: Word, Excel, Outlook, and Teams; letters, spreadsheets, send/receive emails, chat, attend virtual meetings and communicate with internal customers.

Management and maintenance of the medical records and followed the organization SOP and confidentiality regulations. Documented newly existing information and update any new procedures.

Reviewed the documentation regarding the procedural based medical records concerning CPT diagnosis codes ICD-10.

Evaluate all request for data from the requestor and maintain security, privacy of electronic records and ensuring compliance with legal and industry standards.

Denny's Restaurant - Shawnee, OK 08/2020 – 02/2021

Server / Customer Service

Greet and seat guests, take and serve drink and food orders, and keep tables clean throughout meal.

Discuss specials, accept payments, use point of sale system, and maintain communication with kitchen staff.

Resolve customer issues, delegate tasks and breaks to employees, and assist staff with completing tasks.

AtLink - Oklahoma City, OK 10/2019 - 03/2020

Customer Service Representative - Call Center

Answered inbound phone calls, placed outbound calls, and provided product and service information.

Entered, cancelled accounts, obtained details of complaints, and documented customer interactions.

Upsold products, resolved complaints, provided customer service, and followed up on issues.

Little Grocery & Deli - Little, OK 01/2016 - 09/2019

Retail Cashier / Customer Service

Assisted with scheduling employees, ordered merchandise and supplies, and used store software.

Rang up purchases, scanned items, accepted payments, issued refunds and credits, and provided customer service.

Maintained communication with customers and coworkers and stayed aware of promotions and advertisements.

Village Market - Wewoka, OK 02/2016 - 11/2016

Retail Cashier / Customer Service

Interacted with customers in a positive manner and demonstrated a high level of customer service.

Scanned merchandise, processed retail transactions, accepted payments, and stocked shelves.

Worked as a team member to ensure customers received the best possible service.

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