Yasbel Gonzalez

Contact

Stamford, CT

ad3lxc@r.postjobfree.com

Education

Bronx High School for Law and

Community Services

High school Diploma

*** **** ******* **

Bronx, NY 10458

September 2013- June

2015

Objective

Highly experienced, resourceful, and creative Patient Services Representative • Receptionist with extensive experience working in a busy clinical office. Proven expertise in tackling fluency in Spanish and Microsoft office certified activities, with a special focus on maintaining high-quality standards. Experience

October 2022- August 2023

Patient Services Representative • The Institute of Family Health 2006 Madison Ave New York, NY

● Provided excellent customer service to patients in a fast-paced medical office

● Maintained confidentiality of patient information in accordance with HIPAA regulations

● Assisted with patient registration, scheduling and other clerical duties as needed

● Utilized excellent communication and interpersonal skills to provide patients with a positive experience

January 2021- September 2022

Patient Services Representative • Urban Health Plan INC. 1065 Southern Blvd Bronx, NY 10459

● Greeted patients and answered phones in a professional and courteous manner

● Verified patient demographics, insurance information and collected co-payments

● Verified eligibility for patients and updated patient information in the system

● Monitored and updated patient records in accordance with established protocols

● Assisted in the training of new staff on patient registration and appointment scheduling procedures

June 2021- January 2023

Human Resource Assistant • Coordinator • Friends Family Home Care 301 East Fordham Rd Bronx, NY 10458

● Assisted in providing case management services to low-income families in a community-based setting

● Monitored client progress and documented all services provided

● Assisted clients in identifying and accessing community resources

● Developed and implemented educational and recreational activities for clients

● Assisted in the coordination of community resources for clients August 2017- October 2018

Manager • Overnight Shift • Mcdonalds

August 2017 - November 2018, 1651 Broadway New York, NY

● Assisted in providing case management services to low-income families in a community-based setting

● Monitored client progress and documented all services provided

● ]Assisted clients in identifying and accessing community resources

● Developed and implemented educational and recreational activities for clients

● Assisted in the coordination of community resources for clients July 2016- August 2017

Trainer • Crew Trainer • Mc Donald’s

July 2016 - August 2017, 102 1st Ave New York, NY

● Recommended, selected, and helped locate and obtain out-of-stock products based on customer requests

● Collected payments by accepting cash or credit transactions from customers, making change as necessary

● Provided exceptional customer service with efficient, prompt transactions

● Maintained high levels of productivity by efficiently processing cash, credit, debit, and voucher program payments for customers Patient Care Coordinator with a strong commitment to providing quality care and excellent customer service. Experienced in developing patient care plans and coordinating with other healthcare professionals. Proven ability to prioritize tasks and handle multiple tasks simultaneously. Key Skills

● Fluent in Spanish

● Microsoft Office certified

● Organizer

● Team Leader

● Effective Communicator

● Clerical

● Computer Suave

References

As needed when applying

Contact this candidate