Robert L Edwards

Cell: 614-***-**** • ad3lx4@r.postjobfree.com • https://www.rledwards.com/

Wesley Chapel, Florida 33543

LinkedIn: https://www.linkedin.com/in/robert-edwards-tampa-fl/

Information Technology Professional

Certified Scrum Master (CSM®), Certified Product Owner (CSPO®)

Agile Coach (ICP-ACC®), Scrum Fundamentals Certified (SFC®),

SAFe® Scrum Master (SSM®), Sr. Project Manager, A.A.S, B.S.

Experienced IT Professional with track record of building strong, successful, collaborative, and effective teams that enhance the customer/user experience and deliver quality on-time results

Career Profile

Managed projects in Technology, Process Improvement, and HealthCare. Worked closely with application managers, subject matter experts, software engineers, business units, operations, security teams and vendors to manage the delivery of new applications, application enhancements and innovations. Assumed total leadership and responsibility for projects and managed escalations, issues and concerns to ensure they were managed appropriately and incorporated into project scope, as needed. Delivered solutions and daily support to meet the long-term needs of the project portfolio to ensure projects are completed within the estimated timeframe and budget schedules.

Professional Skillset

SAFe Certified (SSM®)

Certified Scrum Master (CSM®)

Project Management (Waterfall)

Leader/Mentor/Coach

Excellent Problem-Solving Skills

Transition Planning and Execution

Tools used: Jira, Azure DevOps, Trello, Basecamp, MS Project, Wrike, Clarity, VersionOne/Digital.ai, SmartSheet, Confluence

Certified Product Owner (CSPO®)

Process Improvement

IT Infrastructure Service Delivery

DevOps

Agile/Scrum/SAFe/Kanban

High Personal Work Standards

Leadership Experience

Online Portal App Development

Certified Agile Coach(ICP-ACC®)

Leader/Mentor/Coach

Change/Problem Management

Microsoft Software Suite

AGILE SPRINT CEREMONIES: Backlog Refinement, Sprint Planning, Daily Standups, Sprint Review, Sprint Retrospective

Technology Leadership Results

Assigned to large and small, fast-paced projects requiring high-levels of collaboration, coordination, and communication to successfully deliver quality on-time deliverables in the areas of niche Business Products; Health Plan services and benefits; Consumer Products, Promotions, and Incentives; International Marketing Events; and Web Site/Mobile Development (Scrum Master/Sr. Project Manager)

Successfully led onshore/offshore development teams; providing strong project management, process controls management, customer support and communications (Scrum Master/Sr. Project Manager)

Successfully and efficiently managed large team of business analysts on difficult and complicated corporate-wide centralized security access project with tight timelines and high degree of ambiguity (Sr. Project Manager)

Provided effective and efficient leadership to deliver a very high-profile Vulnerability Management web application on time and under very tight timeframes. (Sr. Project Manager)

Developed and implemented processes, procedures, and controls in an unstable and uncontrolled computing environment to transform the operational aspect of my team from being reactive to being proactive in day-to-day BAU support

(Sr. Project Manager)

Instrumental in designing and implementing infrastructure solutions resulting in greater capacity, reliability, and performance for large heavily used worldwide data warehouse (Sr. Project Manager)

Established key reporting for senior management to improve overall quality of service delivered to our clients (Scrum Master/Sr. Project Manager)

Led multiple Scrum Teams in Backlog Refinement, Sprint Planning, Daily Standups, Sprint Review, Sprint Retrospective

Education

B.S. Information Technology, Franklin University, Columbus, Ohio GPA 4.0 – Greek honors: Summa Cum Laude

Certified ScrumMaster (CSM®) March 2021 – Exp 3/28/2025

Agile Coach Certification (ICAgile) – June 2023

Agile Scrum Product Owner (CSPO®) November 2023

Professional History

Independent Consultant, Tampa, FL, and Remote August 2020 - Present

Engaged in a series of strategic, short-term consulting assignments during the dynamic and challenging business landscape presented by the global pandemic, focusing on delivering impactful results and adapting swiftly to evolving client needs.

Major Accomplishments:

Worked in a variety of industries (Health, Manufacturing, Finance, Security):

oEstablishing improvements in short time frames

oIntroducing Agile/Scrum/SAFe framework/methodologies

oOnboarding and implementation of new product offerings

oOffshore Co-Dev coordination/leadership

oGovernmental compliance

oBank Merger/Acquisition

Roles:

oScrum Master

oProduct Owner

oAgile Coach

oProject Manager

oProgram Manager

Clients:

oBlue Cross/Blue Shield, MN (Pharmacy Integration)

oPoolCorp, LA (Agile Coach/SAFe Implementation)

oHSBC Bank, NY (Compliance Reporting)

o M&T Bank, NY (PUB Acquisition)

o HM Health (SAFe Implementation)

o MicroKey Solutions (Security Software)

Health Plan Services, Tampa, FL July 2019 – July 2020

Program Manager/Sr. Project Manager/Scrum Master

Scrum Master/Sr. Project Manager for large scale IT projects delivered to external clients who provide health care options through Affordable Care Act. Direct, define, implement, and manage projects, their budget, scope, project plan, and technical direction while providing leadership and motivation to project teams and ensuring projects are delivered on time and on budget. Oversee and collaborate with system engineering teams to design solutions and write functional requirements. Lead the end-to-end implementation process. Guide the client through the Go-Live process.

Major Accomplishments:

Managed large client full system decommission, new product development for ACA carriers, and annual ACA renewals (Sr. Project Manager)

Scrum Master for Affordable Care Act changes for 3rd Party Subsidies

Contributor to overall PMO project management process document

Managing multiple projects simultaneously (11+)

Implement both AGILE (Iterative/Incremental) and WATERFALL (SDLC) methodologies as appropriate

Adherence to SDLC (Software Development Lifecycle)

oPlanning/Analysis/Design/Implementation/Testing & Integration/Maintenance

IT Works Global, Palmetto, FL March 2015 - February 2019

Program Manager/Project Manager/Scrum Master

Acted as lead Project Manager on several large-scale successful projects including overseeing Domestic and International Marketing Campaigns, Large Corporate Events, Product Development/Launch, Supply Chain Management, and Web Development utilizing Waterfall, Scrum, Kanban, and Agile project management disciplines.

Major Accomplishments:

Successful Program Management on high priority projects in new product development and website redesign; requiring high levels of coordination and communication utilizing AGILE and Waterfall methodologies

50+ successful project launches and 3 successful International Annual Conferences

JPMorgan Chase, Tampa, FL August 2014 - March 2015

Information Risk Manager/Project Manager, VP

Managed team of 7 Information Risk Business Analysts (4 in India, 3 in US) to coordinate database on-boarding activities utilizing a centralized strategic provisioning and certification tool as part of the top 2 corporate technology projects for centralizing security access administration. Recommended improvements and optimization methods leading to highest performing team in overall group of 5 technical teams.

Major Accomplishments:

Working with only 2 experienced staff out of a team of 7, I was able to quickly put into place the much-needed strong project management, process controls management, customer support and communications that resulted in the highest on-boarding metrics the team had seen in 7 months of recorded metrics

Built strong business relationships with largest line of business in Chase for managing and streamlining inbound on-boarding requests

Established training programs to bring the 5 inexperienced staff up-to-speed with 3 of the 4 workflow processes that drive the majority of the database on-boarding activities

Managed team of 11 Information Risk Business Analysts (3 full-time, 8 contractor) in assisting Corporate and Investment Bank with centralizing security access administration onto corporate standard tools and processes as part of a corporate-wide integrated initiative.

Major Accomplishments:

Worked with the largest and most complicated Line of Business in Chase with the largest team on a project to globally centralize access security to external databases.

Performed key high-level roles of Service Delivery Manager/Relationship Manager in support of in-scope infrastructures of applications and databases.

Successful verbal and written communication in ambiguous and changing priorities/direction.

Developed and executed high-level approach, detailed plan and staff roles and responsibilities that produced the highest quantity and quality of work delivered by my team that led all other teams in other Lines of Businesses success metrics.

Nationwide Insurance, Columbus, OH February 2014 - August 2014

Project Manager (6-month contract)

Provided seamless orchestration of complex learning solution implementations for Human Resources group of Talent, Diversity, and Organizational Effectiveness at a large national insurance company.

Major Accomplishments:

Quickly assumed total project management lead responsibilities on highly popular and effective learning solution for executives

Used organizational, analytical and people skills to work through ambiguity to bring about solid direction on a highly impactful Effectiveness project and Computer Based Training for information security

Successfully worked collaboratively with subject matter experts and Computer Based Training designers and developers on information security training solutions

Worked closely with senior management and project sponsors in bringing clarity to project scope, problem/opportunity statement, business objectives, key deliverables, and overall timeline on various projects

Independent Consultant, Columbus, OH April 2013 - February 2014

Provided website programming services in Drupal/PHP, Business Analysis, Project Management, SWOT Analysis for IT Operations, site management of small office servers, network, workstations, and printers.

Major Accomplishments:

Successfully led team of consultants for a non-profit business in Colorado in performing an operational SWOT Analysis (Strengths, Weakness, Opportunities, Threats)

Successfully led team of programmers on new software development in Drupal/PHP environment

Provided outsourced technology support for non-profit organization in Marengo Ohio

JPMorgan Chase, Columbus, OH May 2006 - April 2013

Information Risk Manager/Project Manager, VP

Managed team of 5 business analysts with a dual-purpose mission; 1) operational support of a widely used Vulnerability Management reporting application for Consumer and Business Banking line of business Information Risk Managers, application developers, and infrastructure support teams and 2) re-design and re-host existing Vulnerability Management application onto new, up-to-date infrastructure and software platform.

Major Accomplishments:

Established proactive daily health check monitoring, backups, change controls, and support documentation

Gathered business and functional requirements for handoff to a corporate development team

Managed and executed all phases of the SDLC (other than code development), including creation of training aides, testing scripts, road-show decks, application demonstrations, and executive management reporting as well as overall project management responsibilities

Infrastructure Service Support Analyst Lead/Project Manager, VP

Service Delivery Manager for Retail Infrastructure Support team (Wintel, AIX, SQL/ORACLE/Sybase/DB2). Responsible for managing the relationship between application development teams and infrastructure support teams including project management, service delivery initiatives, process documentation, escalation, and service improvement opportunities.

Major Accomplishments:

Built Service Delivery Management practice for Retail Auto/Student Loan application development teams

Successfully liaised between the infrastructure teams (database/operating system)

Provided executive level monthly reporting

Worked with Program Managers for overall alignment with program delivery timeline

Project Management/Business Analyst Lead, Global Network Services

Team Lead for Innovation and Automation team that developed web solutions, performed data trending and analysis, designed creative solutions for efficiencies through automation, created technical documentation, and delivered ad-hoc business reporting services. Performed Continuous Service Improvement Incident/Problem/Change Management Process/Tools Liaison (ITIL) duties as well as supported the team’s Windows Server and SQL Server 2008 environment.

Major Accomplishments:

Developed fully automated and database-driven team website

Developed various team automation web applications

Led large enterprise-wide strategic initiatives

Key Role in Global Technology Infrastructure tools UAT testing, communication, training, and rollout communication for several Global Service Center releases

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