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PHONE 215-***-**** (C)• E-MAIL ad3lwy@r.postjobfree.com

FELICIA CHARLESTON

PERSONAL SUMMARY

An outgoing, dynamic and sales focused professional who has a relentless drive to deliver more than just results. Felicia has a record of accomplishment of effectively leading and managing all aspects of a hotel, retail, and of making guests feel cared for, valued, and respected. As true hands-on leader, she is not afraid to jump in and assist wherever there is a need and will do everything she can to deliver results that will contribute to the overall mission and success of the company. She possesses an analytical and expedient approach to problem solving which always results in a win/win resolution for all parties. She has the self-assurance that enables goals to be achieved and is constantly looking for way to save on time and money for the hotel.

EDUCATION

1999-2005 Indiana University of Pennsylvania Indiana, PA

Early Childhood Development/Family Relations

WORK EXPERIENCE

March 2022 to Current Extended Stay America King of Prussia, PA

Asst. General Manager

Demonstrate and promote a 100% commitment to providing the best possible service and experience not only to the guest but staff as well.

Responsible for maintaining appropriate PAR levels to prep for weekly and monthly orders

Monthly review of P&L statements to ensure we are staying in line with budgets set.

Ensuring quality lead generation quotas are achieved

Ensure procedures and training checklists are in place, maintained and adhered to.

Conduct disciplinary actions against staff, including terminations.

Dec 2020 to March 2022 University of Pennsylvania Philadelphia, PA

Public Health Ambassador

Ensure all buildings had adequate PPE supplies for staff and students

Ensure procedures and training checklists are in place, maintained and adhered to.

Ensure proper collection of information and test were completed following all COVID policies and procedures

Jan 2020 to March 2020 Winner Airport Parking Philadelphia, PA

Front Desk Agent

Ensure the proper processing of all reservations and walk-in guest

Balance cash and parking records at the end of every shift

Observe security monitors to ensure no criminal activity occurs

Provide customer service and information upon request

Nov 2018- Jan 2019 FPC Danbury Danbury, CT

Librarian Assistant

Organized and cataloged book donations

Ensuring the accurate and timely submission of payroll data to the corporate office.

Maintained accurate records of all books be checked out and in

Assisted new patrons in getting registered as well as maintaining their profiles

Assist guest with internet access and ensure all their technical needs were met

Inspected the condition of books before and after check-out to ascertain any damage on behalf of the guest.

Aug 2018- Nov 2018 FPC Danbury Danbury, CT

Dishwasher

Dec 2007-March 2017 United States Postal Service Philadelphia, PA

Mail Carrier

PROGRAMS USED

HotelKey On-Q

Excel ADP

Opera PowerPoint

Word Onity

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