Dear Hiring Manager: February **, ****

Good day! My name is Rebe Haefer. I’m reaching out regarding your open positions within your company. I am confident that I will be an asset addition to your team and company while providing detailed and punctual, professional and skills work ethic. I attain valuable crisis intervention and counseling skills, communicative experience, public relations, let alone years tech-multimedia advanced abilities with Adobe Suite, MS Office, multi-screen, phone, and multiple electronic programs. I was youngest person in Oregon as Licensed Fork Lift operator and have vast experience with physical work and equipment skills. I am an individual with focus and drive, creativity, and many abilities. I possess over 4 years of medical claims processing and non-medical processing lead experience, as well as over 10 years of Customer Service Lead and training, communicative and training / interaction skills, technical & administrative skills which will make me a great strength as part of your team.

Having such experience, though a great asset, is not used to stop learning and desiring / striving to develop more advanced abilities of intervention and aid as I continue in my aim to grow business, help and support our community and the people within our community. I also have great strive and ability to learn with efficiency and accuracy and am honored to be considered to become a part of your advancing team.

I am available to begin work immediate and look forward to connecting directly with you. Thank you for your time. Please don’t hesitate to contact me with further inquiry regarding opportunity.

With Best Regards,

Rebe Haefer (Rebekah). 559-***-**** * ad3lvv@r.postjobfree.com

Driven and enthusiastic professional with over 10 years in advanced multimedia, customer service, medical claims, crisis intervention, relation, and administrative skills. I am very diverse with experience in Certified Forklift Operation, Architectural/Building Construction experience, physical labor as ranch and equipment operator and more. I am seeking to continue advancing my own career growth with opportunity to train and assist our company / team into continued development and expansions.

Personal & Technical Skills / Knowledge

Most Recent Experience

Breaking Free Revival Center 12/23-Current

Multimedia Director (PT)

Training media team and setup of all video/audio, graphics and webdesign, live-streams, social media and marketing

American Income Life 07/22-Current

Licensed Life, Accident & Health Agent

Presenting and applying upon acceptance for union life insurance options for individuals and families currently in CA, VA, and OH.

Suicide LOSS Prevention Team, Fresno, CA 1/19- Current

On-Call Crisis Response Volunteer

Providing bereavement counseling for family debriefing, resources, and crisis assessment on-site-location

CA EDD, Sacramento, CA 10/21-07/22

Claims Processor & Trainer

Claims Processor and Reviewer for employers and unemployed applicants and appeals. Trained project new hire groups of 100-300 people. Temp assignment to help EDD get caught up on claims with increase due to the Covid-19 pandemic.

Cigna Healthcare, Visalia, CA 9/15- 01/20

CSB Customer Support Associate & Claim Processor

Advanced customer service; responds to customer inquiries by understanding, reviewing previous inquiries and responses; gathering, researching, assembling and forwarding information; verifying customer's understanding of information and answers; records customer inquiries by documenting accounts; recommending improved processes; identifying new product and service applications; updates job knowledge by participating in educational opportunities; claim processing and team lead; call de-escalation and assessment; HIPPA procedures and policies; teaching explaining Medicare, advantage plan, drug RX, and Medigap plan differences in detail; research and trouble-shooting.

Central Valley Recovery Services Visalia, CA 5/19-12/19

Counselor & Administration Intern

Scheduling detox intake & assessment, residential, and outpatient placement; drug screen testing; observational review of groups and one-on-ones, front office administration, data entry, filing and multiphone line operation, intake crisis assessment and direction.

Restoration Ministries & Wings of Silver Recording Studio, Visalia, CA 1/04- 12/19

Multimedia Director-Administrative Assistant

Administration, organizing office and overseeing office personnel, writing policies and procedures, writing program manuals, filing and documentation management, marketing and public outreach for events and resource connections, training multimedia team, writing ministry policies and procedures, developing studio client contracts, audio, video and graphic design, production, and recording, data entry, Senior Pastor’s assistant, studio manager, crisis evaluation and intervention.

Education

Liberty University, Lynchburg, VA

Bachelors in Psychology – Crisis Counseling – December 2019 Masters in Mental Health Counseling – Current Student

Full Sail University, Orlando, FL Associates of Science degree in Recording Arts - 2004

Recognition

Omega Nu Lambda National Honor Society, Liberty University Salutatorian & National Honor Society, Cove High School

References

Katherine Matthews 209-***-****

Tony Noriega 559-***-****

Scott and Becky Townsend 510-***-****

Bishop Robert Hooks 559-***-****

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