Customer Service Business Development
Resume:
Michael J. Hewlett
**********@*****.***
Summary
Excellent leadership management skillsets based on KPI and data-driven decisions. Extraordinary in written and oral communication. Proficient in customer service and well-versed in infrastructure development. I seek a role that will allow me to utilize my organization, technical skill sets, and outstanding ability to work well with others.
Experience
Security Operations Coordinator
Clarion Security
June 2022- Present
Handling access requests and ensuring all procedures are followed. Dispatching first responders and/or Hazmat encase of team incidents. Monitoring of grounds in real time along with security and compromise checks. Create Security announcements for high-level events and complete incident reports if needed. Up to the minute event notifications for a complete controlled-access environment. Driver Services
Hewlett Enterprise (Contract Consultant Uber Eats) March 2022 to June 2022
Managed a small set of drivers for a family-owned business. Dispatching and updating order status. Creating route plans along with a P&L maintenance portfolio focused on lower MRO cost. Developing business development with local pop-up vendors and area local businesses for large delivery. Sr. IT Repair Technician
TD Synnex
September 2021 to March 2022 (Contract)
Responsible for setting up workstations with computers and necessary peripheral devices (routers, printers, etc.) Configured computer hardware HDD, mice, and keyboards, to ensure the functionality of the software and functioning specifications for development. Developed and maintained local area networks to optimize performance. Upheld stringent security and privacy of networks and computer systems. Provided orientation and guidance to users on operating new software and computer equipment. Organized and scheduled upgrades and maintenance without deterring others from completing their work.
Regional Manager
Metro by T-Mobile/ T-Mobile
February 2018 to September 2021
Prepared and managed the annual budget. Led improvement initiatives to lower attrition rate and increase work morale. Designed and maintained industry leading training material and scenario-based examples for real-world customer experiences. Created a high-performance team culture driven by company standards.
Lead Retail Consultant
Sprint Corporate
June 2016 to February 2018
I took on the responsibility of fulfilling and managing customer service I challenged myself and my team to “Change lives one phone at a time” daily. I provided supervision with cash handling, inventory checks, audits, operational display, and promotional management. Retail Consultant/Key Holder
Sprint S.T.A.R.
August 2015 to June 2016
Responsible for extending excellent customer service to our patrons for Sprint as well as Radioshack customers. I provided technical, hypothetical, and helpful answers to our customers who have a wide variety of questions. I motivated myself and my team to “Do something normally perceived as impossible!” every day as well as handling end-of-day closing and beginning procedures. I also assisted in inventory checks and planogram activities. I am also the resident translator.
Store Manager
Metro PCS
June 2014 to August 2015
Led and managed a regional based team. Provided technical and customer service questions from devices to plan pricing and details. Actively drove sales initiatives to drive company metrics while allowing room for improvements. Motivated staff members to be their best at all times. Education
LeMoyne Owen College - Jan 2004 to Current
Skills
Microsoft Office, RTPOS, Wireless Standards, Wyse, Kronos, Trinet, G-Suite
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