Operations Manager Program

TARA ROWE

781-***-**** ad3lvq@r.postjobfree.com Melrose, MA 02176 Linkedin.com/in/tara-rowe-46146171 PROGRAM MANAGER OPERATIONS MANAGER CHANGE SOLUTIONS MANAGER Results-driven Program & Operations Manager excelling in process improvement, KPI achievement, strategic planning, and logistics. Expertise in Project Management methodologies (i.e. Waterfall, Agile, etc.) for implementation, sales, marketing, business development, operations, logistics, and energy efficiency. Combines management and operational discipline with exceptional analytical and critical thinking skills, delivering clear and persuasive analyses. Known for providing long-term value through analytical endeavors, risk analysis, innovative communication, and staff oversight. Adept at developing operational management strategies and leveraging executive communication to optimize impact. Able to identify collaborative opportunities and engage transparently with staff and stakeholders for mutual success. Foster high-performance, best-practice, and productivity-rich environments through effective and open communication, collaboration, and professional and team development. CORE COMPETENCIES

Persuasive Communication Cross-Team Collaboration Resource Management

Strategic Planning Analysis & Financial Metrics Training & Development

Compliance Process Improvement Relationship Building Executive Communications: strategically craft and deliver clear, concise, and compelling messages targeted at top-level management, stakeholders, and clients alike.

Contracting & Compliance: negotiate and manage agreements, ensuring adherence to regulations, policies, and legal requirements to build and strengthen reputations for both the organization and its staff. Strategic Planning: defining direction, setting goals and objectives, and allocating resources to achieve those goals. Working with aggressive timelines in dynamic environments, while mitigating risk. Relationship Building; create and maintain strong networks, enhance teamwork, and facilitate long-term partnerships that lead to mutual success and growth.

Building High-Performing Teams: assemble, develop, and nurture individuals with diverse skills and expertise to work cohesively towards shared goals.

Professional Experience

ENERGY SOURCE LLC • Westford, MA (2014-2022)

PROGRAM MANAGER OF OPERATIONS • WESTFORD, MA 2019– 2022 Managing and oversight of ‘Mass Save’ Program across New England, collaborating with major utilities, contractors/sub- contractors, while overseeing a team of (10-15) Project Managers, Project Coordinators, Auditors, Sales, and Administration. Responsible for forecasting, budgeting, personnel, business development, marketing, and developing/maintaining industry relationships. Daily coordination with C-Suite to review company targets and goals, focusing on finance, operations, and business development. Ensuring customer satisfaction through project reviews, job site walk throughs and completion calls, all while developing and mentoring internal team connections through formal/informal reviews, trainings, and team outings with staff.

Developed and implemented SOP’s, ensuring compliance with utility guidelines, state codes and regulations.

Forecasted within 1% of the largest utility budget in territory.

Managed Small Business Energy Efficiency Programs in MA, NH, & RI, reducing energy consumption and achieving company record sales from 2018 to 2021 (with regards to revenue goals, expenses, and budgets).

Led a diverse high-performing team of 10-15 members. In addition to monitoring their sales, project status and % to Goal/Budget, also responsible for: vetting, hiring, onboarding, training schedules, mentoring, performance reviews and professional development plans, conflict resolution/PIP’s, meeting schedules and team development/outings.

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Spearheaded community initiatives, such as “Main Streets”, “World Energy Day”, “Energy Proclamation” with each city/town’s municipalities within territory. Developed marketing strategies and high-profile campaigns to help teach businesses about energy efficiency. Secured partnerships with prominent businesses, Chamber of Commerce members and community leaders to increase program visibility and obtain financial support and “buy-in” from community.

Key member of the development team for proprietary company software and in turn, the reporting structure utilized cross functionally for all departments. Responsible for program roll out and training for team members company wide.

Responsible for Utility Financials/invoicing for completed projects bi-weekly and EOM/EOY. ENERGY EFFICIENCY SPECIALIST • N. Billerica, MA 2014 – 2019 Achieved targets by visiting customers, canvassing, cold calling, and working leads. Conducted comprehensive energy assessments for small businesses, identified energy efficiency needs, and recommended appropriate utility-sponsored programs. Presented reports outlining measures and utility incentives and secured contracts for energy savings before handing off to program managers for installation. Focused on carbon footprint reduction and tailored solutions, excelling in sales by genuinely caring about customers' needs. Engaged in networking and attended various events, finding fulfillment in assisting small businesses. Simplified complex concepts to ensure understanding and secure customer buy-in.

Conducted site surveys, generated detailed energy-saving reports, generated SOW and ensured product specified would be fitting and functional in space. Provided total support throughout the project life cycle.

Contributed to event planning, coordination, and execution, including community networking and municipality initiatives (examples include breakfast meet and greet with Chamber of Commerce/businesses in respective cities and towns, Main Streets Energy Initiatives, BNI meetings, charity events, various town hall meetings, and market segment annual conferences.

Achieved consistent sales growth year over year, reaching individual utility and company goals from 2014 to 2018 and earning promotional opportunities to lead departments and team (promotion to Program Manager). YUSEN ASSOCIATES • Woburn, MA (2005-2014)

COMMERCIAL SYSTEMS PROJECT MANAGER

Managed all Commercial Systems Control Team projects across assigned territory. Reviewed all submissions, RFQ’s and generated all Quotes and controlled bid process on projects. Developed materials for project fulfillment, material orders, commissioning in collaboration with outside sales reps. Managed time effectively, overseeing 300+ projects annually, ranging from 6 months to 5 years in duration. Handled high-profile projects, including MIT, Harvard, and Boston Children's Hospital.

Started as only Controls PM and developed a team and was senior lead member in the department, contributed to policy and procedure creation, ensuring compliance within the company.

Maintained key relationships across New England territory, supporting 15-20% growth year over year.

Vetted, interviewed, trained, and mentored Controls Team staff.

Created sales reporting and commission statements structure/reports, and job tracking to senior management and outside sales teams.

Education & Certifications

Bachelor's Degree; Business Management • Northeastern University, Boston, MA (Summa Cum Laude) Associate's Degree; Business Management • Middlesex Community College, Bedford, MA Marketing & Small Business Management Certificates • Middlesex Community College – Bedford, MA Technologies & Methodologies

Salesforce, Microsoft Suite/Teams, Microsoft Project, Procore, Asana, Monday.com, Smartsheet, Google Workspace Waterfall, Agile, System Development Life Cycle, Adaptive Project Framework, Lean Create &

Enhance SOP's

Risk

Management

Strategic

Leadership

Personnel

Development

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