Help Desk Information Technology
Resume:
James D. Greene III
P.O. Box **
Roxbury, ME ****5
***********@*****.***
Objective
I am looking for a position where following through, and finding the best possible solution are central to operation. I love this job/field, and I do my best to show it every day. I have extensive experience in training others, and enjoy helping people to understand, and feel less out of control about their technology.
Education
Branford Hall Career Institute, Windsor, CT. 2006 - 2007
Computer Information Technology
Diploma Expected
A+ Hardware Security Excel
A+ Operating Systems Server Support Word
Network+ Dreamweaver Windows XP
Access Computer Forensics Outlook
MCP Preparation PC Help Desk & Management President’s List(4)
Experience
Marcus Communications 2012-2013
Deskside Support, Inventory Management, Various Tech and buying functions
Spartan Computer Services May 2010 – Jan 2011
Project Services Tech NE
Field projects installer for restaurant chains including On The Border, Chilis, Olive Garden, Arby's, Longhorn, Panera Bread, Quizno's, and 99 Pub. Job included leading and being lead on projects, as well as working alone. Job included carrying out projects I was trained for, as well as carrying out projects from .pdf instruction sheets. Job included adapting to conditions and scope being not as advertised, and adapting to and overcoming conditions left by other contractors/vendors, including carrying an expanded tool kit. Also included were T&M, expense, and inventory tracking and reporting, S/R, and travel booking and logistics(personal).
The Computer Tamers Oct. 09 - Present
Field Service Consultant
A-Z field service. Home users, SMB’s, installs, upgrades, networking, security, sales, training, handicapped assistance, repairs, imaging, backup maintenance, server maintenance. References available upon request. This is now YetiFixedIT, and I am still servicing these customers as of 2020.
James D. Greene III
P.O. Box 97
Roxbury, ME 04275
***********@*****.***
TechSupport2U May 06 – Present
Owner/Operator
All encompassing IT consulting, from home networks to new builds to web pages. I also take pride in my ability to educate those consumers that want to learn how to prevent future issues or to do some of the work themselves. Consulting performed for Dunkin Donuts, Verizon, Air Canada, CT Senate, Pilot, Seimens, SSA, more…
Loro Piana Ing. May 07 – Sept 07
Deskside Support
Support and use of applications including; Outlook, Barracuda Web Filter and Spam Firewall, Symantec Corporate, Dameware, Webroot Corporate, Acronis, Ghost, Sysprep, Active Directory, Cisco Call Manager, Crow Canyon(Help Desk), Blackberry devices. Ticket administration, assignment. Responsible for support in CT and NYC headquarters, and NYC Store locations. Functions performed in a largely Dell shop, with an assortment of industrial and legacy devices.
Experience
Wise Wire LLC 2006 – 2007
Service Tech
Hardware and OS rebuilds, Virus/Spy/Malware Removal, Network Support, Customer Education.
North Central MultiServices 2000-2005
Owner
Home Repair/Remodeling, All aspects of planning, bidding, contracts. Additions remodels, fence, storm damage repair. Familiar with many local regulations, codes, permitting processes.
Windsor Marketing Group 1999 – 2006
Install Crew Lead
Facilitated logistics and supply chain to get crews installing overhead signs in grocery stores around their “rush” times. Communication with managers through to end result to ensure individual store and corporate satisfaction, while not violating local zoning laws. Payroll management of crew, expense reporting, field scheduling of stores in accordance with their preparedness.
Other Skills
I have traveled extensively throughout New England and the Southeast.
I do not go to New York, I do not fly, I do not work 3rd shift.
Contact this candidate