Lisa-Ann LaBue

** ****** ***** ********** ** ****0

845-***-**** ad3lu7@r.postjobfree.com

Loan Originating and Processing Skills:

Analyze applicants' financial status, Credit, and property evaluations to determine the feasibility of granting loans.

Obtain and compile copies of loan applicants' credit histories and other financial information.

Meet with applicants to obtain information for loan applications, answer questions about the process, and consult on all the various loan packages available and the terms of those various loans.

Review loan documents and disclosures to ensure they are complete and accurate according to policy.

Approve loans up to specified limits, referring loan applications outside those limits to senior underwriting.

Handle all customer service tasks including customer complaints and take appropriate action to resolve them.

Review and update credit and loan files and ensure they comply with the rules and regulations of The Secure and Fair Enforcement for Mortgage Licensing Act of 2008(The SAFE Act).

Commercial and Business loans including SBA loans.

All Management/ Operational/Branch/Financial /Hospitality/Customer Service skills

Established and maintained relationships with individual and/or business customers providing service that ensures lasting client/customer relationships and referrals.

Networking within the community to source and attract new business.

Prepare financial or regulatory reports required by regulations, laws and the board of directors.

Review collection reports determining the status of collection balances.

Responsible for a large customer base with over 24 million dollars in Assets in Branch

Directed and coordinated activities of business concerning the service, pricing, sales, or distribution of products.

Reviewed financial statements, sales, Branch Activity reports, and other performance data to measure productivity and goal achievement to determine areas needing cost reduction and improvement.

Management of staff, preparing work Schedules and goals to obtain for each staff member as well as the delegation of specific tasks.

Established and implemented departmental policies, goals, objectives, and procedures.

Coach and develop staff in customer service and sales skills to achieve their goals.

Determine staffing requirements- HR duties include interviewing, hiring, and boarding orientation to build an effective team.

Planned and directed activities of sales and advertising promotions. Active in community functions and fundraising events.

Analyze and adjust budgets according to the P&L determination of activities and/or products yielding the highest ROI

Successful completion and implementation of the High-Performance Sales Process.

Determined goods and Services to sell and set prices and credit terms based on forecasts of customer demands.

Prepared payroll, accounts payable, accounts receivable and daily ledgers.

Business Relationship Management/Networking

Chamber of Commerce Co-Chair Ambassador

Chair of the Small Business Network

Board Member and Treasurer for Victory Hill Therapeutic Horsemanship Not for Profit

Professional Experience

Candidate for NYS Assembly 2022 Election Year

Empire State Bank 5/2018 – 06/2022 Assistant Vice President Business Relationship Manager

Trustco Bank 8/11/2014- 12/2016 Level II Branch Manager/ Trainer in Sales and Mortgage Consultant

Wells Fargo 09/2012-08/2014 Renovation Specialist Mortgage Consultant

Trustco Bank 02/2007-09/2012 Level I Branch Manager/ Mortgage Consultant

LBW Restaurant Corp 10/2002-12/2006 Restaurant Owner and General Manager

LMJ Restaurant INC 08/2001-09/2002 General Manager (Payroll P&L and HR)

Orange County Community College, Middletown Business Major/Accounting and Psychology Minors

S.A.F.E. Mortgage Licensing Act Compliant, NMLS ID# 561887 NYS Notary Public since 2008

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