Courtney Burnette

Ready to work hard in a positive work environment

Orange Park, FL 32073

ad3ltu@r.postjobfree.com

+1-904-***-****

I'm at hard worker looking to excel in any position I accept. Very responsible and organized. Excellent customer service skills. Trained to bring in sales and make sure all customers,clients, or patients are satisfied. Ideal work environment would be helping people in some way medically Authorized to work in the US for any employer

Work Experience

Cashier/Cook/Customer Service

Taco Bell - Orange Park, FL

May 2023 to Present

• I run the front of the store

• assist in fry cooking

• washing dishes

• closing restaurant

• stocking in the lobby and kitchen

• boosting sales by suggesting upcharges and promotions

• request customers complete surveys so we get a bonus and district manager gets much needed feedback

• make side dishes

• take out trash

• help with stocking the line

• Measure temp. of the meat after cooking to make sure temp is correct and pan up meat for later use

• take all customer orders first before anything

• make sure each customer has their drink or drink cup.

• Assist on the line when necessary

• do drive through window when necessary.

• help in all aspects of the store and kitchen.

Retail Merchandiser

Premium Retail Services - Jacksonville, FL

November 2019 to November 2023

• Prioritize my schedule weekly to get service orders done in the time frame given.

• Work with management to execute projects such as setting up displays, doing inventory, making sure a product is out on the sales floor, service Free machine, and making sure certain products are displayed correctly.

• Have to get all projects done in a timely manner.

• Have to be determined and able to get management to approve of all work done.

• A lot of stocking certain products.

• Executing planograms for resetting areas of the store your working in. Retail Merchandiser (Part-Time)

Driveline Retail Merchandising - Jacksonville, FL

March 2019 to December 2019

• I prioritize my weekly schedule assigned to me.

• Do store resets by following a planogram in place for the section I'm assigned to.

• Work with store managers to make sure there's correct placement and all available stock is located for the reset.

• Keep everything that's being worked on very organized and done in a timely manner.

• Check in with boss at the end of every project with pictures and a few questions to make sure everything is done correctly

Medical Assistant

Memorial Hospital - Jacksonville, FL

March 2018 to August 2018

• roomed patients, got vitals, and Updated information for the doctor

• Did referrals for the patients

• Spent time getting prior authorizations for patients who needed MRIs, CT scans, X-rays, etc. dealt with multiple patients daily

• spent time on the phone or computer, and being persistent for the patients to get approvals

• coordinated imaging with patients, made sure all imaging and testing was done in a timely manner.

• Performed clinical skills under physician supervision

• Used EHR system

• Obtained patient vitals

• Scheduled patient appointments

• Performed patient assessments

• Responsible for front office duties

• Processed medication refill requests• Assisted doctor with in-office procedures Office assistant

Match Made Realty - Jacksonville, FL

August 2015 to November 2016

• Answered phone's, directed calls, and took messages.

• Created, maintained and entered information into databases

• Set up and managed paper or electronic filing systems, recorded information, and updated paperwork

• Operated office equipment such as fax machines, copy machine, and phone system.

• Took payments and recorded information necessary

• Called leads and tenants past due on rent to negotiate payment Server and Hostess

Players Grill - Jacksonville, FL

November 2010 to January 2012

• Cleaned my section and prepped kitchen when I was helping get ready for opening.

• Ran food to a table when needed, made sure customers where completely satisfied,

• always left my section clean for the next shift.

• If closing made sure everything was stocked and cleaned area thoroughly including vacuuming the restaurant.

Certified Medical Assistant

Baptist Pediatrics - Jacksonville, FL

August 2008 to February 2010

• Took weight, height, and vitals for each patient

• Administered all ordered immunizations and injected immunizations

• Recorded and plotted each patient on a growth chart

• Prepared and read urine and throat cultures

• Catheterization to obtain a urine sample

• Assessed pts for necessary breathing treatments

• Reviewed chart's and handled daily schedules for multiple doctor's rotating daily

• Prioritized sick visits. Made sure serious issues were seen by the doctor first

• Assisted the doctors with certain procedures

• Documented everything necessary for patients charts Education

Certified medical assistant in Anatomy and physiology Sanford-brown institute - Jacksonville, FL

June 2007 to May 2008

Skills

• Phlebotomy

• Pediatrics

• CMA

• Medisoft (Less than 1 year)

• Communications (6 years)

• Medical Terminology (3 years)

• Customer Service (10+ years)

• CSR (1 year)

• Customer Care

• Customer Support

• Microsoft Office (4 years)

• Patient Assessment (3 years)

• Merchandising (4 years)

• Time Management (3 years)

• Telephone Skills (6 years)

• EMR Systems (Less than 1 year)

• Medical Office Experience (2 years)

• English

• Anatomy Knowledge

• Physiology Knowledge

• Planograms

• Insurance Verification

• Medical Records

• Computer Operation

• Medical Receptionist

• Patient Care (4 years)

• Triage

• Experience Administering Injections (3 years)

• Transcription

• Medical Scheduling

• Clerical Experience

• HIPAA

• Venipuncture

• Medical Coding

• Vital Signs (5 years)

• Medical Billing

• Quality Assurance

• Phone Etiquette

• Computer Skills

• QuickBooks

• Catheterization

• ICD-10

• CPT coding

• Microsoft Excel

• Administrative experience

• Microsoft Word

• Communication skills

• Front desk

• Organizational skills

• ICD Coding

• Financial acumen

• Upselling

• Guest services

• Microsoft Powerpoint

• Microsoft Word

• Microsoft Excel

• Microsoft Office

• Catheterization

Certifications and Licenses

National Certified Medical Assistant

March 2016 to Present

I'm still working on continuing education. You take an exam to get your certification and every year you have continuing education courses.

Certified Medical Assistant

driver's license

Driver's License

March 2020 to April 2028

Assessments

Customer focus & orientation — Proficient

June 2023

Responding to customer situations with sensitivity Full results: Proficient

Inside sales — Proficient

June 2023

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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