Human Resources Customer Service

CAREY DeROUEN

PO Box ****, Thomasville, AL *****

Ph.: 334-***-****

*********@*********.***

Professional Summary

Seasoned bookkeeper with more than 25 years if experience in fast-paced wood production. Excellent clerical and organizational skills. Track record of achieving exceptional results in efficient work

Skills

Clerical

Customer and Personal Service

Service Orientation

Coordination

Monitoring

Management of Personnel Resources

Telecommunications

Time Management

Computers and Electronics

Administration and Management

Judgement and Decision Making

Personnel and Human Resources

Public Safety and Security

Economics and Accounting

Transportation

Experience

Service Administrator June 2017-present

Gulf Coast Truck

Prepare warranty claims, customer pay repair orders on the service of trucks. Keep up with employee’s hours. Customer service.

Bookkeeper October 2011-June 2017

Clarke County Pole & Piling Co., Inc.

Prepare bank statements, weekly tax deposits, payroll, accounts payable, accounts receivables, workers compensation, prepare stumpage and hauling, inventory of stumpage, quarterly reports, year-end reports, W-2’s, state taxes, sales tax, 401K, monthly and quarterly severance tax, human resources, and monthly safety meetings. Radiology Secretary April 2007-August 2011

Southwest Alabama Medical Center

Operate office equipment, such as fax machines, copiers, or phone systems, and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direst them to the appropriate persons according to their needs.

Complete firms in accordance with company procedures.

Maintain scheduling and event calendars

Schedule and confirm appointments for clients, customers, or supervisors.

Locate and attach appropriate files to incoming correspondence requiring replies.

Provide services to customers, such as order placement or account information.

Conduct searches to find needed information, using such sources as the internet.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Establish work procedures or schedules and keep track of the daily work of clerical staff. Clerk April 2006-April2007

Clarke County Commission, Grove Hill, AL

Use computers for various applications, such as database management or word processing.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Create, maintain, and enter information into database.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Complete forms in accordance with company procedures.

Make copies of correspondence or other printed material. Teller February 2001-March 2007

First United Security Bank, Thomasville, AL

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slip.

Enter customers’ transactions into computers to record transactions and issue computer-generated receipts.

Balance currency, coins, and checks in cash drawers at end of shifts. And calculate daily transactions using computers, calculators, or adding machines.

Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.

Count currency, coins, checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Order a supply of cash to meet daily needs.

Receive and count daily inventories of cash, drafts, and traveler’s checks.

Prepare and verify cashier’s checks.

Monitor bank vaults to ensure cash balances are correct.

Process transactions such as night deposits, and mail deposits.

Identify transaction mistakes when debits and credits do not balance.

Arrange monies received in cash boxes and coin dispensers according to denomination.

Receive mortgage, loan or public utility bill payments, verifying payment dates and amounts due.

Education

Bachelor of Business Administration: Management & Marketing May 2007 University of West Alabama-Livingston, AL

Alabama Southern Community College-Monroeville, AL Aug 1993 High School Diploma May 1991

Thomasville High School-Thomasville, AL

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