Vince A. Aker

Cell: 404-***-**** Email: ad3lsy@r.postjobfree.com

LEADERSHIP & ORGANIZATIONAL MANAGEMENT LEAN SIX SIGMA HUMAN RESOURCES

I.T. FACILITY AND PROGRAM MANAGEMENT

EXECUTIVE SUMMARY

Strategic Multifaceted Senior Level Program and Project Manager with over twenty-five years of senior military logistical management and training; Crisis and Human Resource Management, I.T. Networking, Information Security and Acquisition management.

PROFILE

20 year senior level military professional with extensive senior management and leadership experience in operation systems, hardware, middleware, security, networking and software—holding numerous security clearances and senior military titles. Mr. Aker has worked in various countries and territories (EMEA and PAC) on military installations and within private facilities, managing thousands of troops—mid and senior level, delivering unparalleled military logistical support and direction. He has broad leadership and diplomacy skills coupled with a keen sense of business and strategic management. He holds a B.S. in Informational Security Systems along with a host of military and civilian certifications within security, I.T. and logistics. Mr. Aker also holds the prestigious Military Bronze Star for rendering exceptional service during ‘Operation Iraqi Freedom’.

Core Competencies

Training and Instructing

Facility Maintenance & Management

Hardware/Software maintenance

I.T. Logistics

Educational Testing & Measurement

Organizational/Strategic Mgmt.

I.T. Security

Human Resource Management

Lean Six Sigma Principles

Network Administration

Customer Service Management

Computer System Operations

Supply Chain Management

Project & Program Management

Crisis Management

RECENT EMPLOYMENT EXPERIENCE

APPLE INC. Atlanta, Ga. April 2012- January 2024

Senior Computer Technician – Troubleshooting; Hardware, Software, Mail Servers, Networking Systems for residential and business environments. Assist clients in installation of MAC OSX Operating systems and upgrades, along with printer installation—wireless and wired. In addition, assist clients in cloud configuration and syncing of Apple® devices. Operating Systems Senior advisor working with mobile devices such as: iPhones, iPads, iPods and Apple watches in networking and paring. Setting up emails exchanges. Account Security Management/iTunes content Management/setting up repair orders/Customer service codes for repair/Parts ordering for all apple products. Safety and security for Apple products and all windows systems

MILITARY PROFESSIONAL RESOURCES INC. (MPRI) Herat, Afghanistan August 2008-July 2010

Senior Team Manager and Subject Matter Expert(SME) – Chief architect over the design, development and facilitation of curricula and methods and procedures (M&P’s) surrounding the maintenance of over 400 armored HUMVEE vehicles ($6M-V) slated for use by the Afghanistan National Army. Curricula and M&P’s were utilized by

11 nationally diverse instructors, who facilitated Afghan (resident) instruction for New Equipment Training Teams (NETT). Provided additional consultation and direction on quality assurance and safety based on OSHA regulations. Also acted as human resource leader, for headquarters,—selecting key employees for positions within the organization and as a network administrator, providing unparalleled support for the network and associated equipment.

GENERAL DYNAMICS CORPORATION FT. Lewis WA. January 2008-Sept. 2008

Instructor/Trainer - Planned, scheduled, and instructed a diverse group of over 500 Soldiers on the proper operating and maintenance techniques for the Stryker Vehicle. Facilitated the training of new personnel in technical computer operated systems on the Stryker Vehicle and advised supervisors on problems within technical areas as required. Presented classroom theory and hands-on instruction that encompassed vehicle computer familiarization.

U.S. ARMY Wheeler Army Airfield HI 2005-2008

Senior Director/Adviser of Operations E Company - Supervised, trained, developed and established internal guidelines for a diverse group of over 250 personnel. Approved modified or rejected requests for personnel actions by subordinate supervisors for promotions, reassignments, and awards and training; Reviewed group grievances, serious employee complaints and recommended disciplinary actions involving key employees. Reviewed serious discipline cases and recommended approval or change to higher level management. Evaluated performance of key employees and reviewed evaluations prepared by subordinate supervisors. Responsible for the development and adaptation of robust training, qualification and sustainment programs which provided the foundation for a professional soldier. Selected key employees in high visibility positions within the organization or requested by headquarters.

U.S. ARMY Scholfield Barracks HI 2002-2005

Team Maintenance /Computer Chief - Supervised, mentored, advised and directed a diverse group of over 125 personnel within the 725th Maintenance Company, in the inspection of over ten separate maintenance organizational facilities. Provided technical assistance and training in vehicle maintenance and computer system operations. Researched and procured automation equipment and vehicle repair parts, while coordinating with government contractors and vendors for material support and best price. Provided maintenance and logistical management support for a prepositioned fleet of over 3,000 tracked and wheel vehicles and tracked repair parts. Responsible for the acquisition of repair parts from local venders and manufacturers. Managed vehicle maintenance reports and resolved customer care.

U.S ARMY Aberdeen Proving Grounds, MD 1995-2002

Senior Instructor, Master Trainer - Subject matter expert in comprehensive practical knowledge of low and medium voltage electrical power plants Maintenance, Generators Alternators (diesel and gas turbine-driven) operation, maintenance, and repair. Also SME in educational testing and measurements, developing and facilitating effective curricula. Well versed in the principles and techniques of sub course development and the presentation of instruction. Conducted remedial instruction as required. Planned, designed, and produced new materials including lesson plans, student handouts, remote computer instructor guides and student guides. Validated tests and applied results of evaluation instruments

SKILLS

Operating Systems

Windows 98/2000/ME/XP/NT/Win 7/8/10/11

Macintosh/OS X All Mac versions from 2001 tom 2023

Mobile Certified Technician

Lion/Yosemite/EL Capitan

Microsoft Server 2000 to 2019

Citrix

Hardware

Dell, Hewlett Packard, Toshiba, Sony, E Machine Macintosh

DSL modems

Wireless cards

Video Cards

Sound Cards

Security

Norton Anti-Virus

McAfee

Spyware

Virus and Spam removal

Adware removal

Firewalls

Malware bytes

Networking

Subnet Masking

IP Addressing

LAN/WAN Technology

TCP/IP Protocols

Router configuration: Cisco, Belkin, Net Gear, Linksys

GUI Applications

Ethernet Drivers

Wire shark

Sniffer

Software

Microsoft Word, Excel, PowerPoint, Access, Outlook, Siebel, SAP (Systems Applications and Products)

Customer Service

10 years Call Center experience.

Strong written and oral communication skills

Education

B.S. - Bachelors of Science Degree in Information Security Systems ITT Technical Institute – Dec 2012

Associate Science Degree in Computer Networking Systems ITT Technical Institute- September 2011

Barney Fletcher University realtor school (75 HR Course)

Computer Repair course, motherboard repair, Soldering and wiring.

Defense Acquisition University- Fundamentals of Systems Acquisition Management – 2006

U.S. Army Senior Leaders Human Resources Management Course (1SG)

U.S. Army Property Book Unit Supply Enhanced Course (PBUSE)

U.S. Army Ground Safety Management Course

Professional References

1LT Marten K. Foster

706-***-****

ad3lsy@r.postjobfree.com

Eric Goolsby

Newport News Shipbuilding, Manager Multiple Function 3

757-***-****

ad3lsy@r.postjobfree.com

Maria Danielson

804-***-**** Home

804-***-**** Cell

ad3lsy@r.postjobfree.com

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