Heather Tolaro

(I, me, we, she, her)

Chicago, IL 60630

ad3lsr@r.postjobfree.com

+1-773-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Education and Credential Coordinator

National Association of the Remodeling Industry - Wheeling, IL September 2022 to July 2023

• Manage all education needs, testing requirements to ensure proper credentials

• Scheduling and calendar management

• Attend appointments, as needed

• Handle all testing scores and reports.

• Produce letters, reports, credentialing information to Director and clients.

• Communicate directly with Director of Education department, clients and contacts

• Generate education class and testing reports

• Provide support to Sales Representatives

• Answer incoming calls, monitor emails and respond as needed

• Prepare and edit all credentials before mailing them to clients

• Attend NARI Education Board meetings, take meeting minutes Managing Broker

Heather Tolaro Real Estate

March 2017 to May 2023

* Design and implement office procedure manual

* Handle any and all complaints from clients, agents, or other Real Estate professionals.

* Maintain Real Estate Escrow accounts and ledger books.

* Conduct seminars and training sessions for sales agents to improve sales techniques

* Present purchase offers for consideration

* Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting

* Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

* Coordinate property closings, overseeing signing of documents and disbursement of funds

* Arrange for title searches to determine whether clients have clear property titles

* Advise sellers on how to make homes more appealing to potential buyers

* Visit properties to assess them before showing them to clients

* Advise clients on market conditions, prices, mortgages, legal requirements and related matters

* Generate lists of properties that are compatible with buyers' needs and financial resources

* Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates Real Estate Broker

Remax

February 2013 to March 2017

* Present purchase offers to sellers for consideration.

* Accompany buyers during visits to and inspections of property, advising them on the suitability and value of the homes they are visiting

* Promote sales of properties through advertisements, open houses, and participation in multiple listing services.

* Coordinate property closings, overseeing signing of documents and disbursement of funds

* Arrange for title searches to determine whether clients have clear property titles

* Advise sellers on how to make homes more appealing to potential buyers

* Visit properties to assess them before showing them to clients

* Advise clients on market conditions, prices, mortgages, legal requirements and related matters

* Generate lists of properties that are compatible with buyers' needs and financial resources

* Confer with escrow companies, lenders, home inspectors, and pest control operators to ensure that terms and conditions of purchase agreements are met before closing dates Executive Assistant

Jay Marr @ Verus Partners

2009 to 2013

* Prepare, edit and distribute itineraries, letters, memos and meeting minutes and keep track of for events and meetings

* Provide day to day administrative support

* Implement proper protocol with any issues dealing with CEO and President

* Arrange for meetings and conferences, including preparing agendas and minutes for same and making the necessary business travel arrangements

* Carry out routine office duties, including reception duties for the President

* Maintain communication with select outside parties on behalf of Supervisor, including suppliers, shareholders, business contacts, etc.

* Manage, plan and organize daily calendar, including posting same, as appropriate on company calendar.

* Providing excellent customer service

* Assisting team members and co-workers with any problems

* Handle customer inquiries and complaints

Education

Managing Broker License in Managing Broker

Real Estate Institute - Chicago, IL

November 2016 to February 2017

High school or equivalent in Regular studies and business administration Southeastern Illinois College - Harrisburg, IL

February 1996 to July 1998

Skills

• Data Entry

• Marketing

• Outlook

• Photoshop

• Excel, Microsoft office, (8 years)

• Business Development

• Fair Housing Regulations

• Communication skills

• Office Management

• Sales Support

• Calendar Management

• Personal Assistant Experience

• Typing

• Marketing

• Sales

• Negotiation

• Fair Housing regulations

• Talent acquisition

• Research

• Leadership

• Supervising experience

• iOS

• Mac OS

• Personal assistant experience

• Presentation Skills

• CRM software

• Project management

• Adobe Acrobat

• Outside sales

• Customer service

• Guest services

• Salesforce

Certifications and Licenses

Real estate managing broker

February 2019 to February 2021

Licensed through Illinois Departement of Financial and Professional Regulation as a Real Estate Managing Broker

Real estate broker

February 2015 to 2017

Licensed through Illinois Departement of Financial and Professional Regulation as a Real Estate Broker Real Estate License

January 2013 to February 2015

Licensed through Illinois Departement of Financial and Professional Regulation as a Real Estate Broker Managing Broker

February 2021 to February 2023

Licensed through Illinois Departement of Financial and Professional Regulation as a Real Estate Managing Broker

Driver's License

August 2020 to March 2025

Assessments

Spreadsheets with Microsoft Excel — Proficient

September 2022

Knowledge of various Microsoft Excel features, functions, and formulas Full results: Proficient

Sales skills — Proficient

March 2023

Influencing and negotiating with customers

Full results: Proficient

Customer service — Proficient

February 2024

Identifying and resolving common customer issues

Full results: Proficient

Office manager — Proficient

September 2022

Scheduling and budgeting

Full results: Proficient

Outside sales — Proficient

February 2024

Understanding and responding appropriately in sales scenarios, and performing common sales calculations

Full results: Proficient

Customer focus & orientation — Proficient

October 2022

Responding to customer situations with sensitivity Full results: Proficient

Administrative assistant/receptionist — Proficient September 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Work style: Reliability — Proficient

January 2024

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Learning agility — Proficient

January 2024

Learning and applying new information

Full results: Proficient

Attention to detail — Proficient

September 2022

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Conscientiousness — Proficient

February 2024

Tendency to be well-organized, rule-abiding, and hard-working Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

KEY QUALIFICATIONS

Strong assessment, communication, and follow-up skills. Ensures project goals are met and project budget maintained.

Highly organized, efficient and focused with expert time management skills; able to prioritize and complete projects on time, working with a team or independently. Proactive problem solver; consistently identify business areas in need of improvement before implementing effective solutions that increase overall productivity and efficiency.

Proficient in Microsoft Office

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