Customer Service Health Services

RASHAD L. ALLEN

*** ******* **** ********, *********** 38866

662-***-**** *************@*****.***

PROFESSIONAL EXPERIENCE

North Mississippi Health Services Tupelo, Mississippi Client Advocate, (2021 – Present)

Processes specimen, ensuring proper barcoding and identification pre-testing

Accurately and efficiently transport Pathology equipment and reports to outreach clients

Resolve issues encountered by our clients including billing and/or specimen collections

Contact clinics to ensure operational satisfaction between the patient, core lab and client Cooper Tires and Rubber Company, Tupelo, Mississippi Machine Technician, (2017 – 2021)

Maintain quality production while managing proper material distribution

Report and discard damaged material

Victory Temple Outreach Ministries, Inc., Amory, Mississippi Youth Pastor/Media and Technical Team Director, (2017 – Present)

Youth pastor to a group of 50 + children and young adults

Train, motivate, develop, and provide spiritual leadership to youth

Manage publicity and communications for the youth ministry, congregation, and community

Plan and coordinate youth and community outreach programs

Media, graphic design and technical producer

Create content for all digital platforms

Execute online marketing campaigns

Train, manage, develop and mentor media team

Test and resolve equipment issues

Set up and install equipment such as: microphones, sound speakers, connecting wires and cables, sound mixing board, etc

Supervise and assign duties to volunteers and staff engaged in technical and media control during program

Liberty National Insurance, Houston, Mississippi

Insurance Agent, (2017 – 2018)

Worked in teams to provide affordable life insurance to eligible clients

Use spreadsheets to organize and file client data

Educate clients on each type of insurance coverage and make recommendations based on their needs

Present and sell insurance policies to new and existing clients Monroe County Sheriff’s Department, Aberdeen, Mississippi Correctional Officer, (2016 – 2017)

Book and process incoming and outgoing inmates

Manage time log and inmate visits

Inspect visitors and packages delivered to the facility

Report inmate conduct and supervise activities of inmates

Escort and transport inmates

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Write detailed and accurate incident reports

Patrol the interior and exterior of the facility Sitel Corporation, Starkville, MS

Customer Service Representative, (2012 - 2015)

Diagnose and resolve technical hardware and software issues and guide users through step- by-step solutions

Educate customers on new products

Handle inbound customer calls

Drive customer satisfaction through voice, chat, and/or email communications

Navigate multiple software systems simultaneously EDUCATION

Mississippi State University, Starkville, MS

Bachelor of Science in Information Technology Services, December 2015 Itawamba Community College, Fulton, MS

Associate of Arts in Computer Information Systems, May 2011 Amory High School, Amory, MS

Diploma, May 2008

QUALIFICATIONS/SKILLS

References upon request

• Strong written/verbal communication skills

• Efficient Technical Support

• Attention to detail

• Practiced in web design

• Strong analytical skills

• Trouble Shooting

• Internet Applications

• Leadership skills

• Excellent work reliability/Time Management

• Quick learner/Multi-tasker

• Excellent customer service experience

• Sales/Insurance

• Professionalism

• Proficient in Microsoft Office and Adobe

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