Customer Service/Sales/Cashier
Resume:
High School Diploma:
Wade Hampton High School
Hampton, SC
Bachelor Of Science:
ElementaryEd
Charleston Southern University
SC
Associate Of Arts:
Anderson College
SC
*************@*****.***
Trenton, SC 29847
Skills
Excellent communication Skills,
Problem Solving
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• Microsoft Office proficiency
• Organizational skills
Proficient at handling cash or
credit transactions.
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• Familiar with OSHA standards
• Customer Relations
• Attention to Detail
• Planning and Time Management
• Prioritizing Orders
• Customer Service
• Flexible Schedule
• Relationship Building
• Documentation and Reporting
• Verifying Order Accuracy
• Delivery Procedures
• Merchandise Selection
• Payment Processing
Education And Training
I am always eager to learn something new in a job and/or improve on my performance. Being granted the opportunity to provide a customer with an outstanding experience, is truly my deepest desire in a job. From problem resolution to sales, and from delivering goods to providing personal assistance to my customers, it always comes down to one main mission; To continue the task at hand until the customer is truly impressed with my efforts to provide a stellar customer experience.
Instacart - Full Service Shopper
Aiken, SC
04/2020 - Current
Magnolia Flowers & Gifts - Retail Store Manager
Aiken, SC
12/2022 - 12/2023
DeAnna Parrett
Summary
Experience
Performed grocery shopping for customers according to their specified list of items.
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Maintained communication with customers throughout the shopping and delivery process via phone calls, text messages, emails.
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Utilized knowledge of product locations within store in order to expedite shopping processes for customers' orders.
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Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
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Assisted with unloading groceries from vehicle at customer's residence or business location upon delivery arrival.
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• Completed pickup and shopping orders for customers within local area. Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
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• Suggested comparable products to replace out-of-stock items.
• Greeted and assisted customers to foster positive experiences.
• Complied with all applicable laws regarding food safety regulations. Identified customer needs by asking questions and advising on best solutions.
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Cultivated close relationships with customers, built loyal clientele and went extra mile in deliveries.
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• Delivered products to customer locations on time. Maintained updated knowledge through continuing education and advanced training.
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Assisted with customer requests and answered questions to improve satisfaction.
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Improved productivity by managing all incoming orders, from using a Floral point of sale system for all telephone and walk in orders. along with several online floral delivery ordering systems updating accounts, acted as liaison
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Ollie's Bargain Outlet Holdings Inc. - Lead CSR
Aiken, SC
05/2022 - 12/2022
between designers, and customers. Coordinated delivery routes and contacting recipient to schedule hand delivered arrangements.
• Increased store sales by cross-selling complementary items. Mentored employees in management of complicated sales, complex issues and difficult customers.
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Assisted with customer requests and answered questions to improve satisfaction.
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• Answered and placed calls to assist with customer questions and concerns. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Provided excellent service and attention to customers when face-to-face or through phone conversations.
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• Displayed strong telephone etiquette, effectively handling difficult calls. Utilized technical and software navigation skills to input and compile data gathered from various sources.
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• Delivered products to customer locations on time.
• Exceeded customer satisfaction by finding creative solutions to problems. Processed payments by totaling purchases; processing checks, cash, credit cards or automatic debits; issuing change or receipts.
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Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
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Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
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Resolved customer inquiries and complaints requiring management-level escalation.
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Reviewed employee time sheets for accuracy before submitting them for payroll processing.
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• Performed regular reconciliation of cash drawers to ensure accuracy of funds. Increased likelihood of repeat business by building friendly relationships with customers.
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Adhered to all safety protocols to protect customers, employees and company assets from theft or damage.
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Tracked company inventories, moved excess stock and arranged products to improve sales.
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Maintained accurate records of daily transactions, including deposits and withdrawals. Delivery lists, new order requests.
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Resolved customer problems by investigating issues, answering questions and building rapport.
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Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
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Processed payments promptly for customers to exceed productivity standards.
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Monitored inventory of flowers to ensure adequate supplies were available for incoming orders
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Completed thorough opening, closing and shift change functions to maintain operational standards each day.
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• Processed customer account changes with proprietary software. Answered support calls to learn about and address customer needs, complaints or other issues with products or services.
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• Enhanced productivity and customer service levels by anticipating needs and Sitel Call Center - Call Center Representative
Augusta, GA
11/2021 - 05/2022
Morley Inc, BCBSM - Call Center Representative
delivering outstanding support.
Ensured compliance with applicable regulations while delivering excellent customer service.
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• Updated databases with new and modified customer data. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
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Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
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Adjusted bills and refunded money to resolve customers' service or billing complaints.
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Assisted customers with price checks, lifting heavy items and addressing other inquiries.
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Updated [Type] system with order specifics and customer details, preferences and billing information.
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• Provided top quality control and eliminated downtime to maximize revenue.
• Handled escalated customer complaints with professionalism and empathy.
• Identified needs of customers promptly and efficiently. Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
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Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
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Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
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Presented existing and prospective customers with valuable service or product information to aid in decision-making.
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Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
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Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
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Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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Asked probing questions to determine service needs and accurately input information into electronic systems.
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Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
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Assisted customers with navigating the company's website to locate desired information or items for purchase.
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Navigated through computer systems to review information and respond appropriately to callers.
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Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
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Resolved customer complaints in a timely manner to ensure customer satisfaction.
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• Offered resolutions to de-escalate calls and solve customer issues. Maintained high levels of professionalism while interacting with customers via phone or email.
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• Updated databases with new and modified customer data. Greenville, SC
06/2019 - 07/2020
Save-A-Lot - Cashier
Pickens, SC
11/2017 - 05/2019
Longhorn Steakhouse
SC
01/2015 - 04/2016
SC Schools Districts - Special Needs, Certified Special Education Teacher Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
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Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
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Maintained high levels of professionalism while interacting with customers via phone or email.
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Presented existing and prospective customers with valuable service or product information to aid in decision-making.
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Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
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Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
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• Offered resolutions to de-escalate calls and solve customer issues. Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
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Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
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Resolved customer complaints in a timely manner to ensure customer satisfaction.
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Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
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Asked probing questions to determine service needs and accurately input information into electronic systems.
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Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
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Assisted customers with navigating the company's website to locate desired information or items for purchase.
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Tracked company inventories, moved excess stock and arranged products to improve sales.
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• Collected payments and provided accurate change.
• Processed sales transactions to prevent long customer wait times. Preserved appearance of store by arranging and replenishing displays and merchandise racks.
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Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
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Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
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Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
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Scanned merchandise using point-of-sale system for accurate purchase totals.
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• Maintained work area and kept cash drawer organized. SC
06/1993 - 08/2007
Developed interesting and interactive learning methods tailored to help students with individual needs.
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Developed individual educational plans designed to promote educational, physical and social development.
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• Communicated regularly with parents regarding their child's progress. Collaborated with other educational personnel to provide inclusive activities or programs for children with disabilities.
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Conducted small group and individual classroom activities with students based on differentiated learning needs.
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Developed and maintained individualized skill-appropriate lesson plans to promote and build student confidence.
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• Advocated for needs of the students with disabilities. Collaborated with outside agencies providing services for students and families to deliver cohesive support.
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Designed and delivered personalized learning for each student and advocated for student inclusion and success in general education environments.
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Participated in professional development activities related to teaching strategies for special education students.
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Demonstrated appropriate behaviors using behavior modeling and positive reinforcement techniques.
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Incorporated interactive visual aids into student lesson plans to support learning objectives.
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• Instructed special education classes using evidence-based practices. Monitored the educational progress of each student according to established timelines.
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Enhanced students' sensory- and perceptual-motor skills through hands-on activities.
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Collaborated closely with related services providers such as speech therapists.
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Created and implemented compliant IEPs, progress reports and state-specific special education documentation.
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• Facilitated student operation of augmented communication devices. Conducted assessments of student performance and provided feedback to parents.
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Adapted curriculum materials as needed to meet individualized student needs.
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• Established positive relationships with students and their families. Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
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• Facilitated small group instruction tailored for individual student needs.
• Assisted in the development of IEP goals based on data analysis.
• Developed Individual Education Plans for students with disabilities.
• Enhanced lessons using Smart Board technology and computers. Implemented behavior management systems that promote positive behaviors.
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Participated in adapted physical education activities with students to encourage overall health and instill positive routines.
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Teamed with general education teachers to plan and implement curriculum, state and district-wide assessments.
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Collaborated with general education teachers to include students in classroom activities.
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Professional Reference: Darnell Price
(former supervisor) 843-***-****
Professional Reference: Jonathan Gillespie (coworker) 864-***-**** Personal Reference: Rick Berry
(Landlord) 803-***-****
• Led students on field trips to enhance educational programs. Created a safe environment conducive to learning for special education students.
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Collaborated with other educators and professionals to design instructional plans.
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• Maintained accurate records of student progress towards IEP goals. Provided instruction in academic, communication, and social skills to special education students.
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• Maintained student records in accordance with district standards. Organized field trips or community experiences to enhance learning opportunities for special education students.
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• Maintained schedule of class assignments to meet deadlines.
• Worked with cross-functional teams to achieve goals. Modified existing software systems to enhance performance and add new features.
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• Exceeded customer satisfaction by finding creative solutions to problems.
• Planned and completed group projects, working smoothly with others.
• Understood and followed oral and written directions. Maintained updated knowledge through continuing education and advanced training.
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Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
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Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
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Established and maintained dynamic working relationships with students and parents to support classroom objectives.
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Defined and communicated rules and enforced through approved disciplinary methods.
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References
Additional Information
AWARDS, Work Keys- Gold Card SERV/SAFE -Certified Completion of Microsoft O ce Coursework
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Contact this candidate