Email: ad3lrr@r.postjobfree.com Cell: 404-***-****

Christie M. Kincaid

MCSE

I began my career in Silicon Valley at the Enterprise level working as internal support for Cisco Systems,inc. That led to huge opportunities to gain experience in many areas such as acquisitions, 50,000+ laptop/PC upgrade OS software migrations, as well as lead a tier 3 level support team. I am looking for a position that will utilize my technical capabilities as well as my business experience among multi-platform environments of client/server relationships within LANs. My assertive business approach is demonstrated by my keen abilities to prioritize and multi-task critical assignments. Continued education and training is essential to remain current with the constant evolution of today’s technology. I consider myself a team player with strong leadership skills who possesses the competence to resolve crisis as they emerge.

Skills Summary

● MCP, MCSE Certified [certification status outdated; presently working to bring current]

● Client OS: Windows 11, 10, 8, 7 MAC OS

● Server OS: Server

● Desktop/Laptop: Builds, Configurations, Installations, and Adminstration/Support Services.

● Server: Administration, configurations, migrations, and installations including DOMAIN, EMAIL, FILE, FONT, and PRINT SERVERS; light SQL DATABASE and IIS administration.

● LAN: TCP/IP; AppleTalk; hubs/switches/routers; client to server networking; Ethernet

● connectivity; cabling.

● Advanced Troubleshooting skills both desktop and server.

● Software: MS Office Suite; McAfee, Norton, Sophos, Ontrack System Suite Anti-virus; ACT; Outlook, Outlook Express, Eudora Pro; Ghost, Drive Image Pro; Adobe Photoshop, Illustrator, Acrobat Writer; FileMaker Pro, Veritas Backup solutions; etc.

● Lucent and Avaya PBX phone and voicemail routing and administration.

● Excellent Leadership Skills.

● Excellent Project and Team Management abilities.

● Excellent communication skills both verbal and written. Education

1998 Bachelors of Business Administration (Computer Information Systems) Georgia State University

1999 Microsoft Certified Systems Engineer (MCP # 1365720) 2016 [CURRENT] Actively participate in various webinars via Microsoft Technet's Virtual Academy.

Experience

11/2015- 06/2019 ASPIS Parking Solutions, Inc Atlanta (Brookhaven), GA

● Installations, configurations, and maintenance support (automated and live-person booths) of parking equipment meters (kiosks, ticket dispensers, ticket validators, etc) in commercial and residential parking decks/garages.

● Applications ran on Microsoft Windows based platforms. Server hardware included Dell Blade Servers for Enterprise and stand alone tower servers (credit card servers) running Microsoft Server 2012 incorporated with SQL Server 2012. Various other software support included but not limited to TIBA Parking Management, PARK Software, Smart Park, E-Verify Solutions, AVG Business Edition Anti-Virus, Team Viewer Log Me-In, Six Payments, LPR

(License Plate Recognition) systems, etc.

● Configured and installed network TCP/IP (wireless and wired) settings for intercoms, routers, and switches for client locations.

2005 - CURRENT Technical Support Consultant (Independent Contractor)

● Immortal Ink Tattoo, Inc. Dacula, GA : Windows 7 and Windows 10 support, LAN connectivity issues, virus/malware removal within Microsoft Windows environment.

● Bunzl Distribution Lithia Springs, GA : Contracted for Office/Home setup for Martin Kittrell with on-going support as needed for connectivity, VPN, backups, network security

● Beatdown Productions Atlanta, GA : On going support as needed in Macintosh and Microsoft within ProTools environment. Server administration, backups, and network connectivity.

● Custom Crates, Inc. Douglasville, GA [GA Location now closed] : Initial GPS and LAN installation/setup, break/fix virus update/removal, software installs and configurations. 09/2003- 07/2004 Combest, Inc. Norcross, GA

Systems Administrator

● Local Area Network: Responsible for creating, maintaining, and securing employee user accounts, profiles, machine accounts, local group memberships (trusts), and resource shares within Active Directory. Setup/support remote user connections via DUN and/or VPN. Liable for continuous tracking, analysis, scheduling, and off-site storage of network backups. Secure Shell Wireless LAN

(within office), Cisco PIX Firewall, Cisco Routers and switches.

● Servers: Windows 2000 Domain Server, Domain Srvr Replication, W2K Terminal Srvr, Exchange 2000, SMS, Apache Web Srvr, Navision Database Srvr, Avocent Autoview, Veritas Backup Srvr

(version: Exec 9.0 for Windows Servers).[Hdwre]: Dell PowerEdge 1750, 650, 2650, & 2250; 4 - IBM eSeries (xSeries) 345, and various dual processor servers.

● Application Software: Windows 2000/XP Pro, Office 2000/XP, Adobe Acrobat, PDF995, Peachtree Accounting, Numerous Avaya Apps (Unified Messenger, IP-Softphone, Merlin. Etc); Symantec’s Norton Antivirus (Live Network Edition) & PC Anywhere, Goldmine, PLAT, GES Client, Cisco VPN, MCSFT VPN, Terminal Services and client usage tracking, Navision Client and Database imports, Navision help-desk Web Portal, Reliatel Telephony Administration System, & much more.

● Peripherals: iPAQ Handhelds, Dell 3200MP Projector, HP LaserJet Printers, ConnectPAC Scanner, Canon Office Center, Fuji FinePix Digital Cameras, etc...

● Other Duties: (Include but not limited to) project management; organizational design/upkeep of Data Center Showcase; onsite and remote desktop/laptop support; asset tracking development and maintenance, backup schematic development, PC analysis/builds/repairs; network security and virus vulnerabilities

12/2000- 10/2001 Theme Co-op Promotions San Francisco, CA Systems Administrator

● Local Area Network: Responsible for creating and maintaining employee user accounts, profiles, and local group memberships within home domain. Ensured office interconnectivity of T-1 from router to switches and hubs connecting servers and client computers. Monitored and configured TCP/IP and AppleTalk protocols. Managed highly specialized Canon printers each equipped with stand-alone Fiery Print Servers. Setup and maintained remote user connections.

● Purchases: Coordinated ISP evaluation and purchasing. In charge of purchasing and licensing all computer (and related) equipment. Built and sustained service vendor relationships. Organized and maintained hardware and software inventory, Purchase Orders, credit card accounts, invoices, and purchase approval justifications.

● Server: Managed Windows 2000 (Domain server), NT (file server), and Font Reserve Server within Active Directory. Fiery Print Servers used by graphic artists for final print productions.

● Desktop/Laptop: PC; W2K Professional, MS Office Suite, ACT, McAfee Anti-Virus, Adobe Acrobat, Email client (Outlook), Symantec Ghost, Market Share/Trends software, Etc… MAC; Adobe Photoshop, Illustrator, Quark, Dreamweaver, Norton Disk Utilities, FileMaker Pro, Office 2001, etc.

● Telecom: Supported internal phone system that consisted of Avaya [Lucent Technologies] Definity Pro-Logix (directory coordination and routing), Audix (voicemail), and Terranova (interface to both)

● Security: Worked closely with manager to evaluate and maintain security measurements of anti-virus software solutions and definition updates. Monitored Linux Firewall and email filters.

● Project Management: Projects varied from evaluating the benefits of new software to training end-users how to use new software. Assigned projects to help desk accordingly and reporting progress/end-results to I.T. Manager.

● Backups: Conducted incremental and full system backups using Veritas Backup Executive for Windows NT and Windows Server

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