Tresa Mechelle Keith

**** ******* *****

Hinesville, Georgia 31313

912-***-**** home ad3lrk@r.postjobfree.com 850-***-**** mobile

Professional Profile

Self-motivated, enthusiastic, and meticulous Office Professional with experience in a variety of office environments and proven ability to work well with others in fast-paced working conditions. Learn and adjust quickly to new situations. Possess excellent communication skills, both verbally and written. Thoroughly enjoy working with customers. Strong background in early childhood care. Skilled in designing and implementing developmentally appropriate activities. Able to create and initiate hands-on learning experiences. Outstanding trouble-shooting skills with efficient and successful solutions. Highly motivated, dependable, goal-oriented, and flexible. Supervised other staff and conducted monthly inspections, nightly inspections, and facility checks. Committed to a job well done and professional excellence.

Competencies

Administrative Skills Effective Coordinator Multiline Phones

Strong Follow-Through Motivation Alpha/Numeric Filing

Flexibility Organizational Skills Customer Service

Supervisor Leadership Project Management Team Leader Data Entry Management Abilities

Sales Techniques Thoroughness Mental Stimulator

Multi-tasking capabilities Compassionate Managing Client Relationships

Professional Experience

Recreation Assistant $16.84 per hour

Newman Gym 215 w 6th Street Fort Stewart, Georgia 31314 912-***-****

September 16, 2021 – present

Flexible (35 hours weekly)

Supervisor: Devin Bradley (901) 651 - 6979

ADMINISTRATION: Provides customer service to patrons using the facility, to include greeting customers; checking identification cards to ensure only authorized users are entering facility; issuing and receiving gear/equipment; and registering patrons for facility use, events, and/or classes. Answers telephone, providing information in regards to facility hours of operation, upcoming special events and programs, etc. Completes the Daily Activity Reports, handling cash where fees apply, verifying the amount of money collected and dropping the cashier bag in the drop safe. Assists in planning, scheduling, and publicizing various activities and maintaining related supplies in order to attract and motivate participants. Oversees the sale of retail items associated with activities.

CUSTOMER SERVICE: Evaluates the effectiveness of ongoing Morale, Welfare and Recreation (MWR) fitness activities from the standpoint of participants' responses, resources, and program objectives. Monitors patrons, volunteers and contractors at the assigned program/event and reports any issues to management. Assists in the selection of fitness, sports, and aquatics activities to be offered, both within the required basic program categories and additional ones possible through available resources and desirable in terms of participant's interests and needs. Monitors assigned participants in indoor and outdoor activities to include intramural sporting events. Conducts instructional classes in the assigned recreational area. Performs basic fitness orientation; identifies and corrects unsafe fitness techniques. Demonstrates procedures common to the activities and instructs in the use of related equipment.

INTERACTION: Establishes/reviews the schedule of events, conducts tours, sets-up/prepares gymnasiums/facilities/playing fields prior to scheduled start time for events (e.g., lap swim, lifeguard training, exercise programs, races, pool parties, sporting events, etc.). Ensures adherence to regulations and safety procedures. Ensures facility and sporting fields are open and/or closed at the posted time. Monitors and checks the security of premises. Monitors activity within the facility, circulating among the patrons to assist with basic use of equipment/gear and to maintain good order and discipline. Ensures athletic playing surfaces are properly maintained, safe, and ready for play.

SANITATION: Assists in properly cleaning and maintaining equipment/facilities, maintains inventory, performs general janitorial services to ensure interior spaces are in a clean, neat, and orderly state at all times (e.g., sweeping and mopping floors; dusting and cleaning workout areas, mirrors, bathrooms, and locker areas; straightening equipment and accessories, etc.). Makes minor repairs to facilities and equipment when appropriate and assists with outdoor maintenance. Reports maintenance problems, material deficiencies, and unsafe conditions or discrepancies that cannot be repaired in-house to the supervisor.

Remote Customer Service Advisor $31,200.00 salary

Terminix 47 Union Avenue Memphis, Tennessee 38103 901-***-****

June 21, 2021 – September 5, 2021

40 hours per week

Supervisor: Suey Perez (813) 508 - 6914

Cultivates and maintains on-going customer relationships. Uses computerized system for tracking, information gathering, and/or troubleshooting. Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required. Acts as customer contact regarding pricing and scheduling. Handles customer calls/correspondence for service, scheduling, and billing inquiries. Communicates with branch personnel to resolve service and scheduling issues. Initiates outbound customer service calls for various campaigns. Types 48 cwpm to document any issues or concerns the customer may have Receives and/or places telephone calls which are basic and routine to handle any/all aspects of Residential customer accounts, including solicitation, inquiries, and problem resolution; while working remotely for all or part of the regular workweek.

Cashier NF-02 $10.00 hourly

Diamond Elementary School Fort Stewart, Georgia (912) 876 - 6094

March 18, 2021 – August 5, 2021

6 hours per week

Supervisor: Mrs. Smith (903) 556 – 4018

Taking payment for meals, beverages and snacks in cash and by checking students' and teachers' meal cards. Monitoring each child’s tray to ensure they are receiving the right component. The cashier may punch a paper meal card or scan meal card bar codes, depending on the system used by the school.

Administrative Support Assistant NF-03 $35, 920.00 salary

Child Development Center Bldg# 8807, Hunter Army Airfield, Georgia

September 17, 2020 – March 17, 2021

40 hours per week

Supervisor: Germonica Spencer 912-***-****

ADMINISTRATIVE: Collecting all incident reports from the classrooms. Discussing the incident reports to the parent and answering any questions they may have. Making copies of all documents and disseminating the forms to the correct location whether it’s to a parent, the Director, or placing the forms into one of the filing systems. Implements lesson plans to help children learn through play. Answering phone call. Greeting patrons. Assisting management in daily tasks. Collecting and updating ratios of the building. Maintaining children’s file. Reviewing child medical/allergy records for completions and accuracy. Scheduling interviews for facility director. Assisting management with staff scheduling.

CUSTOMER SERVICE: Facilitate the arrival of children. Ensuring patrons are being scanned prior to coming into the building, Observe and report on children’s development and growth. Help structure planned activities that will allow children to grow in their physical, social, emotional, and cognitive development. Maintain accountability for children in the building at all times. Provide coverage at the front desk.

PAYROLL: Responsible for inputting and correcting time sheets of child care staff. Verify and/or input lunch breaks as needed. Proficient in Blueforce for Payroll. Processed payroll for 30+ staff.

CYMS: Proficient in Child Youth Management Software (CYMS), financial payments, corrections in discrepancies of bills, and garnishments. Inputting background checks. Tracking late payments on Excel spreadsheet and sending garnishment letters if needed.

Administrative Support Assistant NF-03 $36,940.00 salary

Parent Central Services, Schofield Barracks, Hawaii

Feb 6, 2020 – August 31, 2020

20 hours per week

Supervisor: Angela Austin 808-***-****

ADMINISTRATIVE: Provide administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations. Serve as the primary advisor that coordinates, schedules, and maintains follow-up on actions and tasking regarding registrations, family care plans, medical actions, and health physicals. Work independently in the handling of day-to-day activities and to carry out objectives. Maintain accountability and control of government classified information and equipment. Prepare invoices, reports, memos, letters, financial statements and other documents using word processing, spreadsheet, and database or presentation software. Reviews work products to determine accuracy of work completion.

Plan and organize office operations to include general office administration, correspondence preparation, and office administrative procedures. Utilize a working knowledge of computer operations with respect to file creation and file maintenance. Make day to day adjustments in work assignments to meet workloads and to accomplish special projects. Establish and maintain effective working relationship with commanders, directorates, and general staff personnel to obtain required cooperation and support. Determine numbers, kind, and frequency of training classes to be scheduled and keeps a log of the required classes. Establish, maintain and verify that all records and files are completely maintained in accordance with Modern Army Record Keeping Systems prior to filing. Maintain accurate communication equipment files, records, and reports. Perform data entry, and other clerical duties. Make corrections to errors in grammar, spelling, punctuation, and proofread as well as resolve discrepancies by making necessary corrections and through coordination with appropriate personnel.

CYMS: Process payments and refunds for patrons. Register and terminate children/youth into or out of the CYS program and/or waiting list database. Search for and add family members into the CYMS (Child Youth Management System) program. Processing new and re-registrations for patrons.

CUSTOMER SERVICE: Receive patrons and help with paperwork needed to register children and parents for child care. Receive children, youth, parents, and other visitors in a courteous and professional manner. Ensure parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Confer with parents regarding facility activities, policies, and enrollment procedures. Provide community outreach, becoming involved in relevant organizations and educational programs. Provide customer service by determining the appropriate action for phone calls and in office visitors.

MILITARY CHILD CARE SUPPORT: Maintain and audit Military Child Care (MCC) waitlist. Processing audits on a variety of searches within the Military Child Care website by contacting the parent/sponsor to see if care is still needed. Update family members and patrons’ information for the Skies program.

Child and Youth Program Assistant NF – 03 Target 4 $34,216.00 salary

Schofield Barracks School Age Center, Schofield Barracks, Hawaii

Feb 2020 – present

0-20 hours per week Flex position

Supervisor: Valerie Swift 808-***-****

SUPERVISION: Maintains control of and accountable for whereabouts and safety of the children and youth, normally 15 children at one time. Establish a program environment that sustains participant interest and promotes positive interactions with other children, youths, and adults.

INTERACTION: Works with children of all elementary school ages. Conducts name to face ratio. Conducts a count of children before, during, and after movement of children. Sanitizes each area after play. Teaches and ensures children are maintaining safety while playing and activities. Assimilates arriving children to the transportation and school environment by greeting them, helping them remove outerwear, and selecting activities of interest to them.

ADMINISTRATIVE: Create weekly schedule and lesson plan to incorporate new ideas and creativity to add a variety to the program. Plan and conduct activities that meet the physical, social, emotional, and cognitive needs for program participants based on the group and individual children and youth ranging in age five to 12 years. Help prepare, arrange, and maintain indoor and outdoor activity areas and materials to accommodate daily schedules and provide program options for children with special requirements or needs.

Recreation Assistant, NF – 02 $22,880.00 salary

Schofield Barracks Bowling Center, Schofield Barracks, Hawaii

Oct 17, 2019 – March 4, 2020

32 hours a week

Supervisor: Don Yonamine (808) 655 - 9746

CUSTOMER SERVICE: Assigned bowling alleys to patrons and collected fees. Reserved alleys for bowling league or individuals. Issue scoresheets and alley numbers to patrons. Rented bowling shoes to patrons. Created a memorable guest experience that kept customers coming back. Assisted with lane set up, ball selection, and bowling instructions. Worked in a fast-paced environment to service guests in a professional, helpful and friendly manner.

INTERACTION: Observed players to determine misuse of alleys or other equipment. Recorded number of games played and receipts collected.

ADMINISTRATIVE: Demonstrated proficiency with computer, cash register, credit card verification equipment, and Vector Plus Desk for Brunswick bowling programs.

Customer Service Representative, Self Employed $18,720.00 salary

Disney Resorts, Online Wahiawa, Hawaii

Nov 5, 2017 - Jun 1, 2018

20 - 30 Hours per week

Supervisor: Rashida Williams Change Your Thinking, LLC (843) 345 - 6501

CUSTOMER SERVICE: Provided customer service to Disney Resorts’ current and new guests. Provided assistance to customers on deciding on which resort was the best one for their needs. Assisted customers in making payments and confirming customers’ reservations. Answered guest questions about food plans, pre-selected meal choices, products, and hotel information. Set up or made changes to the guests’ Magical Express reservations.

Administrative Assistant, NF – 03 $18,720.00 salary

Community Recreation Division FMWR, Fort Jackson, South Carolina

Jun 1, 2009 – Aug 1, 2012

40 hours a week NF-03 Michael Elkins 803-***-****

MANAGEMENT: Planned, programmed, justified and managed resources necessary to support program components. Established, implemented, and coordinated all local administrative and operational policies and procedures to include internal Standard Operating Procedures (SOP's) and external Memorandum of Instructions (MOI's) and policy memorandums.

Attended coordination meetings for routine, special, and annual events. Made recommendations for report findings and for changes in drafts to meet requirements. Determined priorities and worked with training officers to identify and schedule course. Kept records on courses and directed submission of compliance with mandatory and regulatory training for execution. Obtained data concerning funding needs, manpower requirements, justifications, and work schedules from supervisors. Monitored and analyzed obligations and expenditures throughout the execution phase of the annual operating budget, to ensure elements were held within budgetary allotments.

ADMINISTRATIVE: Served as the primary advisor that coordinated, scheduled, and maintained follow-up on actions and taskings. Planned and organized office operations to include general office administration, correspondence preparation, and office administrative procedures. Typed and coordinated local policy letters for the installation Commander’s approval and implementation for targeted groups. Prepared correspondence and reports to be submitted to higher headquarters. Reviewed, studied, analyzed and implemented new instructions and policies affecting the organization's operations, personnel, and administrative activities.

Created and edited reports, briefings, papers, and other material that required reporting to the supervisor on operational statuses and forecasts. Coordinated the preparation and budgeting of training requirements for the organization. Briefed supervisor on status and execution of tasks. Initiated, prepared and tracked awards. Prepared status reports to include maintaining weekly reports, one-time reports, recurring reports, statistical, data entry tasks, command correspondence, forms and other required documents from data extracted from several sources upon request. Sent and received electronic mail. Performed data entry and clerical duties. Made corrections to errors in grammar, spelling, punctuation, and proofreads as well as resolved discrepancies by making necessary corrections and through coordination with appropriate personnel. Referred to dictionaries, style manuals and established typing/correspondence polices of the organization.

Utilized a working knowledge of computer operations with respect to file creation and file maintenance. Requisitioned office supplies, equipment, publications, blank forms and performs general office maintenance tasks. Composed/edited information to prepare final document for printing and distribution then distributes to all holders of the manual. Determined numbers, kind, and frequency of training classes to be scheduled and kept a log of these classes. Performed special assignments such as planning and coordinating administrative conferences, meetings, and events. Supervised ten managers other clerical staff and provided training and orientation to new staff.

Assisted with oversight of support to all activities such as functions, ceremonies, and meetings. Collected and analyzed survey data, regulatory information and demographic information employment trends, to forecast enrollment patterns for placement of children. Worked cooperatively with resource and referral agencies in order to track program vacancies and occupancy rates. Supervised other clerical staff and provided training and orientation to new staff. Reviewed work products to determine accuracy of work completion. Worked cooperatively with resource and referral agencies in order to track program vacancies and occupancy rates.

REQUISITION: Established, maintained and verified that all records and files were completely maintained in accordance with Modern Army Record Keeping Systems prior to filing. Performed general office duties such as ordering supplies, maintaining record management systems, and basic bookkeeping. Purchased instructional materials.

PAYROLL: Performed general office duties such as ordering supplies, maintaining record management systems, and basic bookkeeping. Entered bi-weekly payroll on 30 executive level employees.

CUSTOMER SERVICE: Established and maintained effective working relationship with commanders, directorates, and general staff personnel to obtain required cooperation and support. Made day to day adjustments in work assignments to meet workloads and to accomplish special projects. Provided customer service by determining the appropriate action for phone calls and visitors. Denied entry to unauthorized visitors and personnel. Served all point of contact for functions pertaining to personnel and resolved discrepancies through coordination.

SUPERVISORY: Maintained resource library and historic records and provided reports and information as required by higher headquarters. Received requests for revisions and determined their validity by forwarding proposed changes to all affected offices for input. Briefed new personnel on all office security, classified files and Army security regulations. Advised managers on interpretation and application of regulations and policies concerning training.

Administered long-term training program by informing managers and supervisors of available programs as they occurred, received and processed any employee nominations. Assured proper safekeeping, storage, and destruction of office records and computer output. Worked independently in the handling of day-to-day activities and to carry out objectives. Collected and analyzed survey data, regulatory information and demographic information employment trends, to forecast enrollment patterns for placement of children.

Monitored and coordinated timely completion of performance ratings within the organization. Insured ratings were accurate and appraisals were completed and submitted within allotted time frames. Served as point of contact for the organization on performance appraisals to the Non-Appropriated Funds Office (NAF). Provided planning, guidance, and direction through immediate supervision on the requirements or needs of higher headquarters. Reviewed and interpreted directions received from authority to determine impact of directives.

Customer Service Representative

DIRECTV, Colorado Springs, Colorado

Nov 2006 – Mar 2008

40 hours a week

CUSTOMER SERVICE: Responded to inbound service calls in a fast-paced, high-volume call center. Responsible for customer service in the digital equipment division, and answering customer queries. Provided customer service and setting up new accounts for the inbound call center sales. Assisted with billing issues and troubleshooting equipment. Provided customer service to all inbound callers and sales support. Resolved customer issues by trouble shooting and problem-solving issues customers were dealing with. Supervised sales process, trained on customer service procedures, worked directly interacting with nationwide clientele and coordinating new account set up, while representing Professional Sales Associates lines of communications.

Lead Customer Service Representative

Sprint PCS, Orlando, Florida

Jan 2001 - Jun 2002

30 - 40 hours a week

CUSTOMER SERVICE: Handled billing issues. Performed technical support. Activated cellular phones and set up accounts for new customers. Built a rapport with customers and proposed different products and services based on their account history to help minimize their monthly bill. Provided superior customer service and work quality while demonstrating attention to detail, flexibility and innovation in resolving problems. Demonstrated effective communications skills and work well with others at all levels. Worked with new customers in the development of new accounts and the implementation of new systems. Generated repeat business through successful client follow-up.

Family Child Care Provider

Kidz Korner, Fort Stewart, Georgia and Fort Carson, Colorado

Feb 2004 – Apr 2009

60 hours a week

ACCOUNTING: Maintained accurate cash accountability for collected and disbursed funds for the Family Child Care Center. Interviewed with parents or primary caretakers concerning a client's progress or placement. Reviewed work products to determine accuracy of work completion. Kept records of monthly income and deductions.

PSA Clerk Work Study Program

Veteran Administrative Regional Office, Columbia, South Carolina

1995 – 1997

20 - 32 hours a week

ADMINISTRATIVE:. Received medical documentation to be scanned into his or her medical records for review of the physicals. Ensured print requests were tracked for accountability purposes using the HEAT work order database, and that in-house reproduction was complete within 3 working days. Created, acknowledged, and closed work orders for printing requisitions into the HEAT work order database. Provided a copy of all requests for reproduction to the Chief, Administrative Services Branch for budgetary and approval purposes. Scheduled and assigned registry personnel as provided by management to assist the individuals. Completed initial paperwork for walk-in triage patient’s, notifies the appropriate nursing and physician.

REVIEWED CLASSIFIED documents and took appropriate steps to downgrade or declassify documents in accordance with security regulations. Receiving medical documents with personal identification to be scanned into his/her medical records for review by the physician by using the system to keep their documents classified.

CLERICAL: Received, sorted and distributed incoming and outgoing interoffice correspondence and mail to appropriate departments. Provided frontline services in areas such as the scheduling of appointments, payment collection and financial advisement. Entered no-shows, sending appointment reminders by the mail or telephone, checking in patients Prepared and typed forms, reports, and correspondence using a variety of software applications. Responsible for the record filing document system, devising methods to streamline the filing process and purging outdated documentation. Logged into automatic computer-based phone system to answer and direct multi-line phone system in a courteous and friendly manner. Took complete and accurate telephone messages and/or documentation of contact into the system. Responsible for incoming and outgoing faxing and distribution, monitor and/or manage multiple reports.

Education

Master of Arts: Human Service - Marriage and Family Therapy May 2015

Liberty University (Lynchburg, VA)

Bachelor of Science in Psychology July 2010

University of Phoenix (Phoenix, AZ)

Associates in Arts in Psychology and Sociology May 2001

Tallahassee Community College, Tallahassee, Fl, 2000

Certificates

Basic Management Course April 2020

Child and Youth Management System March 2020

Social Networking February 2020

KIT Army CYC Behavior Support Implementation February 2020

Partnering with Families February 2020

Supporting Positive Behavior February 2020

Respectful Accommodations February 2020

Introduction to Inclusion February 2020

Skillport - How Culture Impacts Communication April 2020

Communicating with Confidence April 2020

The Art of Science of Communication April 2020

Trust Building through Effective Communication April 2020

Communicating Effectively with Customers April 2020

Making an Impact with Non-Verbal Communication April 2020

Do we have a Failure to Communicate April 2020

Communication Skills April 2020

Effective Team Communication April 2020

Become a Great Listener April 2020

Choosing the Right Interpersonal Communication April 2020

Improving your Technical Writing Skills April 2020

Developing People: Strategies to Keep Everyone Safe April 2020

Providing On-Site Customer Service April 2020

Confronting Workplace Conflict April 2020

Providing Telephone Customer Service April 2020

Administrative Support: Developing Your Essential Skills April 2020

Polishing Your Feedback Skills April 2020

Administrative Support: Interacting Effective April 2020

Administrative Support: Projecting a Positive Outlook April 2020

Polishing Your Skills for Excellent Customer Service April 2020

Improving Your Memory Skills April 2020

Uncovering and Utilizing Your Talents and Skills April 2020

Interpersonal Communication: Listening essentials April 2020

References

Professional

Germonica Spencer 912-***-**** (work)

Director, Child Development Center Building 8807 Hunter Army Airfield, Georgia

Angela Austin 808-***-**** (work)

Director, Parent Central Services 241 Hewitt Street Schofield Barracks, Hawaii

Tiffiney Jones 803-***-**** (mobile)

Assistant Director Child and Youth Services Fort Jackson, South Carolina

Personal

Tamika Woodard 803-***-****

548 Silver Spoon Lane Elgin, South Carolina 29045 Known since 2010

QuinnTana Slaughter 315-***-****

1933 Belle Arbor Drive Nashville, Tennessee 37207 Known since 2002

Nicole Chitwood 630-***-****

310 Country Wood Drive San Antonio, Texas 78216 Known since 2017

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