Farrell Patterson *** Heron Drive

Pittsburg, CA *4565

925-***-****

ad3lrd@r.postjobfree.com

Key Qualifications

· Consummate team player, coach, mentor and experienced leader

· Seasoned Terminal Supervisor with 17+ years of management experience in the transportation and warehouse industry.

· Supervised high volume/complex container shipments and operations for Target, the second largest importer in the United States

· Built solid work relationships with customers and contracting/temp agencies in the import/export industry.

· Created and implemented efficient policy and procedural changes to improve safety and increase productivity.

· Consistently found ways to turn profit while staying within the budget.

· Comfortable managing a large group of employees, staff, and other personnel; handling employee relations, wage hours, employee conflicts and employee program incentives.

· High customer and employee retention.

· Strong attention to detail; managed policies and processes in accordance to company protocols and State/Federal regulations

· Experience managing unionized operations with detailed requirements around contract adherence.

· Successfully completed federal OS&D (Overage Shortage and Damaged) training course for consumable and non-consumable deliverables.

· Seasoned and experienced Bonded Warehouse Supervisor EXPERIENCE

TForce Freight, San Leandro, Ca — Operations Supervisor December 2013 - March 2023

Produced maximum profile while providing excellent service to the customer. Oversaw and was directly involved in more than one of the following operations: Dock, P&D, and Road, including, but not limited to, customer service, productivity, quality freight handling, claims prevention, load average and safety.

· Managed, planned, organized, and directed all employees assigned to them.

SKILLS

Proficient w/ Microsoft Office,

various transportation and

Warehouse Management

Systems (C-Link, IVDC),

Timekeeping Systems RF

Scanning devices(handheld)

and Outlook Email software.

MACHINERY

Clamp /Forklift, High Reach,

Electric Pallet Jack, Bailer;

Scissor Lift

LANGUAGES

English

· Managed and implemented security and loss prevention procedures.

· Prepared and managed safety procedures in accordance with Company, OSHA, and DOT guidelines.

· Prepared and implemented action plans to ensure the service center achieves planned productivity, load average, cube utilization, and service targets.

· Worked with Central Dispatch to develop a linehaul plan to effectively and efficiently move freight to destinations within Company service standards.

· Scheduled employees in accordance with hours planning, the company's run bid process, and service requirements.

GSC Logistics, Oakland, Ca— Supervisor

August 2006 - May 2013

Responsible for the development and floor supervision for the Target program; which includes all operations related to standard operating procedures, customer requirements and LOS (level of service)

· Responsible for supervising warehouse personnel for inbound/outbound operations

· Effectively communicated (written and verbal) with external customers, vendors, 3rd party agency managers and union agents.

· Supervised 350 temporary, permanent, equipment operators, dispatchers and Supervisors in training.

· Responsible for Supervising the disciplinary and performance assessment process for various levels of work principles (union and non-union based); Mediate, coach, investigate and terminate employees within operation.

· Manage and direct attendance schedules, work orders, time keeping and wage and hour issues; Coordinate with agency partners, all work orders for workforce staffing and reduction; heavy staffing changes based on customer volumes

· Build a cohesive environment to operate separated by departments and programs, to improve the morale and operation functions for more team play decisions and efficiencies.

· Identify potential cost-saving/efficiency-gaining opportunities to improve operations as well as implement new procedures and training ideas.

· Maintained effective internal control over product flow and inventory through receiving, shipping, and other all other warehouse functions

· Responsible for scheduling, discipline, man-hours and reviews related to all permanent non-exempt associates

· My responsibilities were not limited to areas outside of my job description, i.e. Janitorial, cashier, stocking etc. Overnite Transportation, Benicia, Ca— Inbound/Outbound Supervisor

August 2001 - August 2005

Responsible for the supervision of operations related to inbound receivables, dispatching, freight consolidation, and shrinkage control; processing and packaging of all products received from vendors for customer distribution.

· Responsible for supervising warehouse personnel for inbound/outbound operations

· Responsible for the development, corrective action, evaluation and time management of more than 60 non-exempt full time and part time employees

· Responsible for new- hire orientation for all policies related to business safety and MHE equipment training.

· Coordinated, Supervised and scheduled all pick planning, loading and deliveries related to domestic/export customers.

· Responsible for the receiving, processing packaging and distribution for all public and privately donated product’s annually.

· Quality control leader and inspector.

· Responsible for scheduling, discipline and reviews related to all permanent non-exempt associates

· My responsibilities were not limited to areas outside of my job description, i.e. Janitorial, cashier, stocking etc. Pets.com, Union City, Ca — Receiving Supervisor

August 1998 - June 2006

Supervised and assisted with daily warehouse operation responsibilities under the direct supervision of my immediate manager. My responsibilities include, but were not limited to: associate management, inventory processing, shipping activities; performance evaluations, planning and measuring performance.

· Responsible for managing warehouse operations within a .COM warehousing and shipping environment including but not limited to: shipping and processing, technical servicing, vendor/ customer servicing and management of staff

· Inbound/outbound scheduling of commercial and in-house delivery appointments

· Customer service specialist for all customers in serviceable area

· Inventory Control analyst responsible for measuring and reporting delivery effectiveness to customer

· Measured and reported department effectiveness to supervisory team and management staff

· Developed and maintained departmental SOP’s (Standard Operating Procedures) as instructed by immediate manager.

· Continuously improved warehouse operations by managing cost, improving quality, adhering to safety through employee training and awareness

· Established and adjusted warehouse production and staffing levels to meet customer/business demands as production levels and work flow changed

· Recommended and suggested measures to improve quality of service, level of efficiency and internal performance to improve (TCS) total customer satisfaction.

EDUCATION

Benjamin Franklin High School, Philadelphia, PA

1984

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