Customer Service Business Development

James Klehr

480-***-**** ***.*******@*****.*** Lake in the Hills, IL 60156

SUMMARY

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

SKILLS

Marketing

Customer Service

Business Development

Performance Reporting

Customer Retention

Operations Management

Team Leadership

Good work ethic

EXPERIENCE

Business Development Manager, Healthexpress 365, March 2022-March 2023 Denver, CO

Participated in weekly meetings with executive leadership team members to discuss progress toward goals.

Maintained open and ongoing communication with clients to meet needs and expectations. Established new customer accounts using negotiation and sales closing abilities. Leveraged cold calling, in-person visits and referrals to build leads. Sales Manager, MTA 360, June 2020-May 2021

Scottsdale, AZ

Maintained accurate records of customer interactions and transactions. Generated new business opportunities through cold calling campaigns. Assisted customers in selecting appropriate products or services for their needs. Performed regular follow-ups with clients to ensure satisfaction with purchases. Utilized CRM software tools to track leads, manage accounts, and document conversations. Operations Manager, Orangutan Home Services, June 2004-March 2020 Tempe, AZ

Developed and implemented operational procedures to increase Home Depot sales from 12 million to 18 million.

Responsible for distributing all daily calls thru dispatch based on technician's skill set and capabilities.

Created detailed reports on performance of individual departments within operations. Coordinated with other departments including sales, marketing, install, human resources. to ensure efficient operations.

Responsible for daily, weekly, and monthly budget reporting. Implemented innovative strategies that reduced operating costs while maintaining high levels of customer satisfaction.

Resolved customer complaints while ensuring customer satisfaction remains at optimal levels. EDUCATION AND TRAINING

High School Diploma

Buffalo Grove High School, Buffalo Grove, IL July 1986 Some College (No Degree)

Business Management, University of Arkansas, Fayetteville, Fayetteville AR Certificate of Completion

Design, Tool And Die Institute, Des Plaines, IL

REFERENCES

References available upon request.

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