Summary

Hard worker experienced in problem-solving, service and time management. Adaptable professional with substantial and proven knowledge of leadership, problem-solving, and workflow prioritization. Aiming to leverage my abilities to successfully fill the role at your company.

Experience

Geico TX, Richardson

Insurance Customer Service Representative 01/2023 - Present Providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction. Ability to work and grow in a fast-paced, high-volume call center environment. Effective communicator who understands the importance of listening and being empathetic. Analyze clients' current insurance policies and recommended type and amount of coverage based on analysis of customers' circumstances.

Retained consumer tenure through utilization of sales tools and techniques. Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales. Provided knowledge information about insurance regulations state-to-state. Panera Bread TX, Frisco

Food Specialist Manager 04/2021 - 01/2023

Maintained and dissected monthly P&L statements; created the next months plans for retention and growth. Performed various financial activities, such as cash handling, and deposit preparation. Recommended measures for improving work procedures and worker performance to retain an adequate controllable profit margin. Kept accurate records in compliance with sanitation and food service requirements. Maintained food and equipment inventories to support business demand. Analyzed sales reports and customer feedback to inform procedure revisions and customer service. Developed personal growth opportunities, empowering employees to produce results and meet goals. Panera Bread TX, Frisco

Team Lead 10/2019 - 04/2021

Delegated tasks to team members according to deployed requirements and employee strengths. Coordinated kitchen workflow to optimize supply usage and preparation time. Monitored food preparation and presentation to enforce adherence to portion sizes and quality standards. Established standards for personnel performance and customer service Grandy's Restaurant TX, Mesquite

Food Service 09/2018 - 09/2019

Taco Casa TX, Forney

Cashier 04/2018 - 09/2018

Skills

Analytics, Interpersonal, Problem Resolution, Operations Management Education

Grambling State University Grambling, LA

B.B.A Business Administration 12/2023

Braswell High School

05/2021

Daniel Crosby II

Little Elm, TX 972-***-****

ad3lqq@r.postjobfree.com

Collin College Frisco, TX

A.A Business 04/2021

Certificates

Property and Casualty License, Texas Food Safety Manager Certification Skills